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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always a fun and uplifting experience…

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to see you at Spring Fling!

April 22, 2026
Rated 5 out of 5 stars

Five years of excellent product and service

I love this company I used to have their products sent to US now I live in the UK and can get as much as I want the vinegars are amazing and the service is fabulous order one day get it the next great for when I run out of the elderflower vinegar and I need an immediate fix

April 16, 2026
Rated 5 out of 5 stars

Love Demijohn!

I have shopped with Demijohn for quite a few years and love their products. I used to love going to the shop in Byres Road but since it closed, I have been buying online. I bought the elderberry and port liqueur for my mum and she loves it!
The bottles are lovely and come very well packaged.

March 9, 2026
Rated 5 out of 5 stars

Happy with my purchase

My purchase was a birthday gift for my wife which was very well received! It was really well packed and delivered on time by Parcelforce. Customer sevice was very good. There was a small problem which was quickly sorted out within a couple of hours before the parcel was dispatched.

March 3, 2026
Rated 4 out of 5 stars

Fantastic product

Fantastic product. (Sloe gin) one of the tastiest around. Delivered swiftly. Drunk as swiftly. It would be nice if the can it comes in was full, for appearances sake and something a little nicer than a plastic tub. For nearly £200 it dosent look as nice as it tastes.
Henry

February 25, 2026
Demijohn logo

Reply from Demijohn

Thank you so much for your kind and enthusiastic words about our Sloe Gin and your order of course!
You make a very good point about appearance. Our bulk HPDPE drums of 3ltr and 5ltr capacity that your order came in are supplied as free to fill as we deliberately choose to reuse bulk containers from our suppliers rather than new containers as part of our environmental campaign to assist our part in creating a more circular economy. As a result they are slightly less attractrive than our beautiful refillable Italian glass bottles for example, which of course are more expensive to fill. They also may not be brim full depending on the quantitiy ordered.
I hope that makes some sense? We look forward to hearing from you again soon.
Best wishes, Angus

Rated 5 out of 5 stars

Amazing products and wonderful team

Amazing products and wonderful team, delicious and a real treat. Shopping with Demijohn always great fun, their enthusiasm and knowledge of their products makes it something to look forward to. Need to remember my empty bottles next time

February 20, 2026
Rated 5 out of 5 stars

Sloe gin👌

The overall service and delivery was amazing and very prompt.Most importantly though this is up there with the best Sloe Gin I've ever had..I've had alot. The bottle and hand written label is also a very nice touch looks on point and smart. I wouldn't go anywhere else now

February 5, 2026
Rated 5 out of 5 stars

Successful visit to Glenlair

We visited Demijohn at Glenlair Steading and very much enjoyed tasting the various liqueurs, vinegars and oil, and chatting to Angus. We only went to refill our bottle of sloe gin but allowed ourselves to be tempted into buying a whole lot more!

February 2, 2026

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