Wundagroup Reviews 

Very professional and polite .
Shareen helped with all my questions
Excellent customer service .

A third of my overboards were damaged during delivery. I notified Wunda right away but it was over a week before they got back to me. The Wundatherm Overfloor system is poor in general.
It was no surprise so many panels were damaged, as it is a very flimsy system and poor value for money. I was left with lots of broken panels and with foil curled up and stuck to itself. Lots of additional time wasted during fitting using broken boards in a way that the broken bits weren't occupied by pipe, and unpeeling the stuck foil back to its place. The underlay sheets they sold to go under wooden floor were also awful, as it wasn't ‘punched’ correctly, meaning the cut outs are still precariously in place and fall out when fitting. In a sterile environment ready for flooring to go down, this can cause big issues if those 3mm cut outs make it under the floor by accident. This issue was present on around a third of the sheets. A real pain. I also went for the premium smart controls, which I've had nothing but issues with in the last 6 months. Room stats going offline here there and everywhere, smart radiator stats continuously open, despite being off. The latter also need resetting once a month to make them even barely effective. They also didn't fit my existing radiator valves, so those needed to be changed too. Poor system, poor customer service.

This company is out to scam you, they've designed a system to provide two quotes for each enquiry, one - more expensive, for the installer to provide to the customer, and another cheaper quote so that the installer can make some extra money. This is awful behaviour, I'm not sure if it's even legal. Beware

Here's a quote from their email:

Hello,
I am delighted to share some exciting news with you. Wunda has recently begun manufacturing our high-quality underfloor heating products right here in the UK. This shift has allowed us to reduce costs and pass those savings directly onto you, our valued customer.
Here’s what our exclusive trade offer entails:


Enhanced Profitability: Our new trade discount on premium underfloor heating products allows you to increase your earnings without increasing your workload.

Dual Quotation System: We now provide two quotes for each order. One features your exclusive price, and the other is designed for you to share with your customer. This new system allows you to earn additional income simply by placing an order with Wunda.

Customer Support: Our dedicated support team is available six days a week to assist both you and your customers with any queries or issues, allowing you to focus on your work.

Spoke to a lovely bloke this week, named Blue. Although I’m no longer in trade, he was super understanding and helpful. Will defo be sending all my contacts his way for their needs!

Luke Barrett was most helpful and I have always found the tech support most supportive

Great technical staff, who go the extra mile to help you out.

Highly recommended company for UFH.

i had a nightmare with setting up the system until i rang up and got into touch with Shareen who not only help fix my problem but also carried on to help me step by step to start up the system, not to mention this was all done after hours after the problem ran out until gone 6pm when the technical support closes, she was friendly vry well knowledgeable and went above and beyond to help me.

We went with Wunda because we read the reviews online and through forum posts and they definitely lived up to our expectations.

All our queries have been responded to within a day or so and their team was very patient whilst we made edits to the floor plan :) When our electrician needed some support installing the Smart Hub / Smart Connection Boxes he managed to get through straight away. All communications with Wunda have been "genuine" and they always followed through with any commitments made.

Delivery was fast - we didn't have to bank on having boxes and boxes of parts waiting to install - and all essential equipment was provided as standard.

The system was relatively easy to install - the pipes were hard work and took a bit of care to avoid kinking but all done successfully and, given we were complete amateurs, couldn't ask for much more (I would say you definitely need a router to do it properly). The plumbers who declined to install the Wunda system (having seen similar systems with "flimsier" pipe previously) were so impressed with the quality of the materials and the final setup that they took away the spare boxes and pipe we had left over to give it a try.

Now the system is working it is quiet and responsive - a great addition to our new heat pump.

I hadn't realised in advance how comprehensive the app is and we're having fun playing around with the options - including the "adaptive start" function.

The Wunda system is incredibly good value for money and hopefully more people are encouraged to choose this option.

Sharon was really friendly, patient and helpful. She answered all my questions about the wireless thermostat and placed an order for a new one. Next day delivery was really great.

Great Service highly recommended

I emailed Tech Support late one night to report a fault with my underfloor heating. The first thing the next day I received a reply from Luke with some advice which I followed up with a phone call. I spoke to another very helpful lady who suggested a few things and I eventually was pointed to check the 5amp fuse in the central receiver unit which has blown. I can honestly say that it’s really refreshing to have such prompt and efficient responses with great clear communication. Thank you WundaFloor tech support.

was recommended to Wunda group by family.

Big thank you to Emily who helped me with my order.

We recently installed the Wunda Rapid UFH system, and we’re having some issue getting the smart hub and control box to work all the different zones. The plumber has scratched his head for a good few days. 5 minutes on the phone to Joe, a remote access session and everything works perfectly! Incredible tech support - I should have called sooner!

I've used Wunda many times. Great products, good value and very helpful with planning and designing the project. Emily, thanks so much

Fantastic service all round from design to delivery which was fast and efficient.

Emily Andrews was a great help throughout the process making everything straight forward and easy.

Not forgetting the brilliant value for money.

Extremely helpful staff, long after installation of their system! Thank you.

Had some technical issues with smart thermostats and spoke with Shareen and she was absolutely amazing and went above and beyond even after closing time to ensure I got it all operational. Technical knowledge she showed made the job so easy for me and she even did some remotely from her side to help me .

Great company to deal with. Emily who was in charge of my planning and purchase was a pleasure to work with also very professional. Also can’t believe how quickly it will be delivered amazing. Looking forward to installing the overlay system. Thank you for the help. Tim

We just had a bungalow fully refurbished and we took the opportunity to have a wundafloor rapid response system installed throughout. Installation of the pipework and manifolds were by the plumbing engineer and the electrical works were carried out by the main contractor . However they left it to me to sort the set up. I struggled with getting the smart hub to pair to my mobile. A quick email to the help desk in the evening and I received a call back first thing this morning from Shareen. I scheduled a call for 4.30pm this afternoon. Shareen called me back on the dot. Shareen ran me through the set up process step by step and quickly got me passed the issue that I couldn't get past the evening before. Shareen stayed on the line with me ensuring that I successfully paired/ installed the smart connection box along with room set ups and slimline thermostats pairing. Absolutely first class service from Shareen and Wundagroup. We are looking forward to trying the UFH as our refurbishment project completes within the next couple of weeks. Thank you.

Absolutely flawless customer service.
Santa Parvainite is a credit to the company.
First time using WundaFloor so I had a lot of questions.
Santa literally helped me from start to finish. The designs and materials were spot on.