WW Mode Reviews 2,247

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery and the overall quality of the products, often noting that items arrived as described and sometimes even exceeded their expectations in terms of design and craftsmanship. Reviewers frequently mention satisfaction with the fit and comfort of their purchases, and some highlight the excellent customer service received when inquiring about orders or processes. However, some people were dissatisfied with the product quality, describing items as feeling like "fast fashion knockoffs" or not matching the product photos. A significant number of customers also expressed frustration with the return policy, particularly the requirement to ship items back to China at their own expense and the company's tendency to offer vouchers instead of monetary refunds for defective or ill-fitting products. There were also instances where orders were incorrect, damaged, or never received, leading to further dissatisfaction.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the product quality, design, and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent craftsmanship, good... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers report that returns must be sent... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, praising fast delivery,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast delivery, with... See more

Based on these reviews

Rated 3 out of 5 stars

Good things first: quick and nice costumer service. That’s why they get two stars. Other than that: wouldn’t order here again. The quality of the product is not worth the money. My clothes don’t fit... See more

Company replied

Rated 3 out of 5 stars

i dont like the quality of the jacket i ordered i expected a way better quality for the price so thats what disappointed me a lot

Company replied

Rated 3 out of 5 stars

This time I’m Really disappointed;the dress looked good in the picture. I’will keep it and use it as a nightly ore homedress

Company replied


Company details

Written by the company

Wasser Mode ist eine moderne Wassersportmarke, die Stil, Funktionalität und Abenteuerlust vereint. Ob beim Surfen, Kiten oder Stand-Up-Paddling – unsere Kleidung und Ausrüstung sind gemacht für Höchstleistung auf dem Wasser und einen coolen Look an Land.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good exchange

I received the shoe in the wrong size.
I was sad, since it was a nice shoe.
But I could keep it and got a new one, which fitted nicely.
Good service

November 1, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hello Beatrice,

Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Rated 4 out of 5 stars

Not what I expected

Not what I expected.
I expected a Troyer and got but sending back to heaven knows where ….
So I keep it

November 15, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Fritz,

Vielen Dank für die tolle Bewertung!

Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.

Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 5 out of 5 stars

It was great

November 14, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo,

Vielen Dank für die tolle Bewertung!

Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.

Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 1 out of 5 stars

Extremely Disappointed – Poor Quality and No Refunds

I spent a good amount of money ordering clothing from WWMODE.de, expecting decent quality for the price (around €40 per item). What I received was shockingly cheap—materials that felt uncomfortable and plasticky on the skin, with a quality that wouldn’t even justify a €5 price tag. I wasn’t offered a refund, only a gift card, which I reluctantly used. The second batch of items was even worse than the first.

This company is massively overpriced for what they deliver. The products feel like fast fashion knockoffs with zero attention to comfort or durability. I strongly advise others to stay away—this was a complete waste of money.

October 14, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo,

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

Rated 2 out of 5 stars

Essentials Hoodie

The product is comfy and the material is good quality. The product itself in terms of production is poor. The sizing was off and the product looked like a cheap knock off of the photo. I still wear it although I am disappointed with the outcome.

September 23, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Maya,
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

Rated 4 out of 5 stars

It’s a very pretty bag

It’s a very pretty bag, and fits a decent amount of stuff. Got it in small because medium seemed really bulky, so keep that in mind when deciding between bag size. I wish the strap was longer though, but overall, a great bag!

September 15, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Maria,

Vielen Dank für die tolle Bewertung!

Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.

Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 1 out of 5 stars

This company is a huge scam.

This company is a huge scam.
They advertise themselves as being German making it look like you are purchasing from a German trustable website and then the stuff arrives from China and its horrible!
Be careful! Avoid them and other similar websites!

August 20, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Katie,

Vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben. Es tut uns leid, von Ihrer Erfahrung zu hören, und wir verstehen Ihre Frustration. Das ist sicherlich nicht die Erfahrung, die wir für unsere Kunden wünschen.

Wir haben Ihnen eine Nachricht an Ihre E-Mail-Adresse gesendet, um dieses Problem so schnell wie möglich zu lösen. Bitte überprüfen Sie Ihren Posteingang, und wir freuen uns darauf, Ihnen ein besseres Erlebnis zu bieten.

Rated 5 out of 5 stars

gold sequined combat boots

I ordered gold sequined combat boots on August 3 and received them by August 20. The package was sent via YunExpress from China to Switzerland. Out of two pairs of boots I ordered online, these boots arrived first and on time for Burning Man. The boots lasted a week in the desert and I am very happy with the purchase. Fits true to size.

August 20, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Christine,

Vielen Dank für die tolle Bewertung!

Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.

Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 1 out of 5 stars

It’s a China drop shipping who sells for 30 euro the item costs 5 euro on temu

18.08.2025 I bought leggings with skirt. In khaki. At 10:00 in the morning. At 11:10 I write to the company to cancel my order due the color is wrong. I needed brown but not khaki. The color choice was tricky in the web site.
They answered by 15:00 it’s too late, you can cancel during 5 min after order. But they say in email you can cancel by arrival.
After this I found they send drop shipping from China the item for 30 euro which costs 4 euro on Temu!!! I did not know from the web site because it was very much like a German store.

I received this order 1 September, opened it and it’s a pink leggings in cotton instead of khacky polyester (as the label attached to leggings showing).

I wrote to return and they sent me email that I can only pay them for this return 20-80 euro post fee by myself.

Or I can take a voucher for this amount 30 euro.

I opened a disput on Klarna.
The seller is a cheating drop shipper from China.

Please mind: this shop is in the list of German customers protection organization ( Verbraucherzentrale ). vzhh.de
The shop is freely continues its work as a scammer.

September 1, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo,
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

Rated 1 out of 5 stars

AVOID, RETURND ARE TO CHINA AND NO REFUNDS

AVOID, ITS A SCAM!
On their web there is a fake "trustpilot" with fake positive reviews as well !
I purchased two catsuits (sizes M and L), intending to keep the one that fit. Both items turned out to be far too small and do not match the measurements stated in the product description.

On the seller’s website it is clearly stated “problemlose Rücksendung” (hassle-free return), which created the impression that returns are simple and local. In reality, the seller requires me to ship the items back to China at my own expense. This crucial information was not disclosed prior to purchase and is misrepresentation. The shop presents itself as German, which is misleading advertising and violates transparency obligations under EU consumer law.

The seller refuses a monetary refund and only offers a voucher, effectively forcing me to buy again from them — despite their products being defective and not as described.

August 9, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Alisa,
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

Rated 1 out of 5 stars

I don’t recommend at all

I don’t recommend at all! They are thieves and 0 professionals. I ordered a pair of shoes but DHL returned the order back to them and they will not refund the money but neither send another pair of shoes. So basically now they have my money and also the pair of shoes that I paid and never received! Please be careful with this site.

August 9, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo,

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

Rated 4 out of 5 stars

I ordered shoes thinking I was ordering…

I ordered shoes thinking I was ordering from Germany, but the goods came from China. The shoes are unimportable and of poor quality. After checking with the customer service, they are truly impeccable. I was able to reorder the goods with the credit for the shoes. The goods received are good value for money.

July 17, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Richard,

Vielen Dank für die tolle Bewertung!

Es freut uns sehr zu hören, dass Sie eine großartige Erfahrung mit uns gemacht haben.

Wir schätzen Ihre Unterstützung sehr und freuen uns darauf, Sie bald wieder zu bedienen!

Rated 2 out of 5 stars

Awful products with very low quality…

Awful products with very low quality made in China.

July 29, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo,

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

Rated 1 out of 5 stars

The quality of the dress I ordered was…

The quality of the dress I ordered was really bad. And it had a smell. I wanted to return it, and they were playing dumb, making up some system error. After abot 20 Emails I sent, they gave me a return Adress. 25€ to ship it back to China.
Total waste of money.
I saw .de and automatically thought it arrived from Germany. I will never again order from this shitty shop.

Update: they were very nice and contacted me, offering some solutions. In the end, they gave me a refund.

July 25, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Ana,

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

Rated 1 out of 5 stars

Total scam please stay away

I really hope they will be stopped and their website blocked because they are a total scam. They claim to be a german brand but instead it is a drop shore from China, quality of clothes is 10 times worse than Temu(who at least, does not hide under popular clothing brands). Obviously they would not refund nor cover the refund costs to send back their poor quality made clothes. Luckily for me, I managed to get a refund from my bank which I highly praise! 🙏 Do not order !

July 3, 2025
WW Mode logo

Reply from WW Mode

Hallo Nicoleta,

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

Rated 1 out of 5 stars

Received bad quality

Received bad quality. Shirt was damaged and did not look as shown on the pictures. wwmode.de refused to send a return label and did not reimburse the costs. Finally required paypal involvement for reimbursement.

July 7, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Ralf,

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

Rated 4 out of 5 stars

Problem solved



Since writing my previous review WW Mode customer services have refunded me and apologised.

They were extremely helpful.

July 2, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hello Barbara,

Thank you for sharing your feedback with us. We are sorry to hear about your experience, and we understand your frustration. That is certainly not the experience we wish for our customers.

We have sent you a message to your email address to resolve this issue as quickly as possible. Please check your inbox, and we look forward to providing you with a better experience.

Rated 1 out of 5 stars

PATHETIC CUSTOMER SERVICE

PATHETIC CUSTOMER SERVICE.

My Package was stolen (I never got it) and they did not take any responsibility. Kept sending me 100000 emails all the time that they are working on it, in the end they said it is not their responsibility and I must go to the police.

Absolutely useless scammy service. I wasted 45€!

June 20, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Aleena,
Vielen Dank für Ihr Feedback.

Es tut uns leid zu hören, dass Sie eine solche Erfahrung gemacht haben, und wir verstehen Ihren Ärger so etwas möchten wir unseren Kunden keinesfalls zumuten.

Wir werden Ihnen in Kürze eine Nachricht per E-Mail senden, um das Problem so schnell wie möglich zu lösen.

Bitte prüfen Sie Ihren Posteingang. Wir freuen uns darauf, die Situation zu klären und Ihnen ein besseres Erlebnis zu bieten.

Rated 1 out of 5 stars

The worst experience at all

The worst experience at all, I ordered 3xL pants and after 2 weeks I became a small size one as if its M but with 3XL sticker, returning it will cost me more than its price, the offered a 100% off code to pick another item but also costs me 10€ shipment, its like robbery really

May 31, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Daniel,

Vielen Dank für Ihr Feedback. Es tut uns leid, von Ihren Erfahrungen zu hören und wir verstehen Ihre Frustration.

Dies ist definitiv nicht der Service, den wir bieten möchten. Wir werden Ihnen in Kürze eine E-Mail senden, um die Angelegenheit so schnell wie möglich zu klären - bitte prüfen Sie Ihren Posteingang.

Wir freuen uns darauf, die Dinge in Ordnung zu bringen.

Rated 3 out of 5 stars

Not great but not terrible

Good things first: quick and nice costumer service. That’s why they get two stars. Other than that: wouldn’t order here again. The quality of the product is not worth the money. My clothes don’t fit me and I have to pay the shipment back to the facility and it costs me as much as the price of what I ordered. Meaning I’m stuck with those clothes cause sending it back makes no sense. I won’t get my money back. Another option is getting a voucher for the price of the clothes and ordering something again. That’s what I did now cause I didn’t have a choice (needed to pay 10€ shipment again). But generally, I want to be able to send my clothes back though and not order more. They did put it in their guidelines to be fair, and I also didn’t read reviews, which are pretty bad, before, so do better than me, read the guidelines before ordering something.

Update (added another star): they refunded me the money. Doesn’t change the fact that I was disappointed with the clothes, but the costumer service was helpful and quick.

May 17, 2025
Unprompted review
WW Mode logo

Reply from WW Mode

Hallo Elise,

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie diese Erfahrung gemacht haben, und wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Dinge zu verbessern.

Könnten Sie bitte Ihre Bestelldaten angeben, damit wir die Angelegenheit so schnell wie möglich klären können?

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