Had a very unexpected experience today as my postman popped a postcard through my letterbox! Don’t normally take much attention to them but I continued to read and decided to call the number! I spok... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joanne Thompson rang me to book a surveyor visit. She was really pleasant and very knowledgable about the surveying process. This company seems to employ some really nice staff. Well done 0800Repai... See more
Company replied
Boiler repair. Very good customer service and communications: kept in the loop throughout. The boiler needed a part that had to be ordered in, but Laura Anscombe and Chloe Coning kept us inform... See more
Company replied
Geraldine Combe made sure i understood every step involved, she gave me time to think it through with my husband before we agreed on a date for the installation. She is calm and patient. I experienc... See more
Company replied
Company details
Written by the company
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
0800 Repair
Written by the company
- What we do!
- We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
- Home Service
- Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
- Insulation Services
- We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
- New Build Developments
- We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
- Service and Repair
- We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
- Social Housing
- A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
- Renewable
- Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
- Part of a Global Family
- We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
- Key Stats
- • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees
Contact info
0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
- 0800 030 6040
- www.0800repair.com
4.8
Excellent
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Laura Anscombe
Laura Anscombe! Easy going and made my appointment within minutes!
Love a nice easy phone call (:
July 24, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I had a boiler upgrade survey booked…
I had a boiler upgrade survey booked but my appointment was changed to a day I was not home. I called to rebook and waited 8 minutes for the call to be answered. When I got through, Joanne Thompson answered and was friendly and professional. She changed my survey day with no problem to a date I could manage. Considering how busy they must be she was not rushing me to settle on a date and I felt looked after. Great service.
July 24, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Danielle Ward was very helpful and…
Danielle Ward was very helpful and pleasant . Marvelous!
July 23, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke with Geraldine Combe who was very…
Spoke with Geraldine Combe who was very friendly and helpful in sorting a date for an upcoming installation.
July 23, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Joanne Thompson replied as soon as I…
Joanne Thompson replied as soon as I sent her a email this morning
July 23, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
So far so good!
Only had my initial contact and booking appointment so far but Danielle Ward was a lovely girl, really informative, responded quickly, and sent all of the details to me via email and text.
I look forward to the next stage of the process 😃
July 23, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience so far with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Martin Bell
Martin Bell - fitter attended today -professional, friendly and efficient
Fabulous service
Thank you
July 22, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Heat pump
had a very informed conversation today with a lovely lady Joanne Thompson . This was to book an appointment for a survey on installing a heat pump. Joanne explained in detail the ins and outs of the pump installation
July 21, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
0800 repair .....
We received a leaflet through the post from 0800 repair, we were interested, and telephoned to find out more. Spoke to a young lady called Joanne Thompson, who was very helpful and certainly knew what she was talking about. everything we needed to know she was able to answer. her manner was very friendly with some humour thrown in. thank you
July 20, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excellent service
Excellent service received from LAURA ANSCOMBE in arranging my boiler service appointment.
July 21, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great service
Joanne T gave a very professional courtesy service explaining ASHP and booking in my survey.
July 20, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura Anscombe was lovely and helpful
Laura Anscombe was lovely and helpful
July 20, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Pleasant phone call from Laura…
Pleasant phone call from Laura explaining that 0800 would be carrying out a survey on behalf of my landlord Bernicia. Asked me a few questions and explainex what would happen during the appointment. All was booked and text messages sent confirming my appointment. Thid was purely for the appointment booking and not the actual survey
July 20, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
0800 repair customer
In the process of arranging installation of air source heat pump by 0800 repair.Geraldine Combe is the lady who is handling the process on their behalf gives me confidence that they will give us good work.Geraldine is very patient,professional and courteous and is a credit to 0800 repair.
July 17, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
This company is absolutely pathetic!!!
This company is absolutely pathetic!!!
MY COMPLAINTS HAVE BEEN ONGOING FOR OVER 8 MONTHS NOW! AVOID THIS USELESS AND INCOMPETENT COMPANY, WHERE MANAGERS HIDE BEHIND THEIR CUSTOMER ADVISORS!!!
Reference: 346265673
July 17, 2026
Unprompted review
Reply from 0800 Repair
We're sorry to hear that you're unhappy with your experience and appreciate how frustrating it must be to have had an ongoing issue.
We take all complaints seriously and are committed to resolving them fairly. Your concerns are currently being reviewed by the relevant manager, who will be in touch with you directly regarding your complaint and reference number 346265673.
Thank you for taking the time to share your feedback.
Martin bell has been to my property…
Martin bell has been to my property today hes very friendly and has eventually fixed the problem i had that no one else previously could i am very grateful for this as he has saved me a lot of money he delivered exellent service and was very polite through out thank you .
July 17, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Joanne Thompson great person to speak…
Joanne Thompson great person to speak to, helpful and to the point.
Got everything done in our correspondence and appointment booked, big thanks.
July 17, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke to Chloe today who booked my…
Spoke to Chloe today who booked my boiler service for the next day she was lovely.
July 16, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Leah Paxton was first class in dealing…
Leah Paxton was first class in dealing with my new heating system.
July 14, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
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