I absolutely love how easy it is to contact (no pun intended) 1-800 contacts. I literally just have to text from a previous message and ask for a status, a quote or assistance with an order and they i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased contracts and a pair of glasses (from their company The Framery). Ordering for bort online was easy and quick. Good follow up emails, and application of my vision insurance was painless.... See more
Company replied
Shipping is fast. They have great communication customer service and it’s very easy to order. I also had the option to text a picture of my prescription and they approved it immediately and sent out m... See more
I was on a 12-day visit to help Mom when Dad was hospitalized, realized I had brought double of the Rx for one eye and therefore lacked the Rx for the other eye, and also had to extend my stay by two... See more
Company replied
Company details
- #9 of 19 best companies in Contact Lenses Supplier
Written by the company
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
Gajillion Percent Promise
All of our contacts are backed by a Gajillion Percent Promise, which means if you have any issues we'll take care of it.
We offer free exchanges, returns, and replacements with 24/7 customer service online or over the phone. Call us at 1-800-266-8228, chat us online at www.1800contacts.com/contact-us, or text in at 41800. We'd love to hear from you!
Contact info
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1800 contacts cancelled my order…
1800 contacts cancelled my order because they screwed up and called the wrong eye dr when I had already sent my new prescription with my new eye dr to their 5 digit text number. I even called that order in and the lady said it was all set. Fast Forward a week and I see they cancel the order because of their mess up (only found out via email, no call or text). When I called again the lady wasn't any help and had an attitude because i told them they could refund everything. Problem is they will not refund the $120 for the 2 unopened boxes of contacts that i had already returned to them that was my old prescription. The lady just kept saying she couldn't do anything about it because I didn't want to hear out her "offer" to make it right in the first place and decided she was going to be petty (which was nothing but 15 percent off, big deal!!). These are custom contacts that take 6-8 weeks to make so cancelling an order just prolongs it. So in other words, I'm out $120 that they refuse to refund even though they're are getting two boxes of contacts back(those ones returned are not custom made and they will be able to resell them so now they're making double profit).
July 21, 2026
Unprompted review
Reply from 1-800 Contacts
We are truly sorry to hear about the frustrating experience you've had with your recent order and the issues concerning the refund for your returned contacts. We understand how important it is to receive your custom contacts in a timely manner, and we regret any delays caused by our internal processes. We are concerned about the miscommunication regarding your prescription and the subsequent cancellation of your order. Please reach out to us at reviews@1800contacts.com so we can look into your specific order situation and get this fully resolved for you.
Great customer service and received…
Great customer service and received contacts within 2 days highly recommended
July 7, 2026
Reply from 1-800 Contacts
We are absolutely delighted to hear about your positive experience with our customer service and the speedy delivery of your contacts. Thank you for your kind recommendation!
I always order my contact from y'all
I always order my contact from y'all. Perfect customer service. We been customers for over 15+ years. My family & I are very pleased.
July 2, 2026
Reply from 1-800 Contacts
We are so incredibly happy to hear that you and your family have been pleased with our customer service for over 15 years! Thank you for your continued loyalty.
Easy!!
Ordering process is super easy and intuitive. Adding my prescription was seamless and my order arrives quickly and in perfect condition. I was also kept informed on the progress of my order. I very much appreciate the humor in our communication!
July 4, 2026
Reply from 1-800 Contacts
We're so happy to hear that you found the ordering process easy and intuitive! It's wonderful that adding your prescription was seamless and your order arrived quickly. We're also glad you enjoyed our communication; we think it's fun too! :)
Will use again
I did select expedited shipping and they are not kidding, warp speed received in less than 24hrs.
July 7, 2026
Reply from 1-800 Contacts
Yay, thanks for the awesome review. We are so happy to hear that our expedited shipping met your expectations and delivered your order so quickly! Thank you for your wonderful feedback.
Reply from 1-800 Contacts
We are so pleased to hear that you had such a positive experience with our service. Your kind words mean a lot to us.
Always ship quickly and on time
July 15, 2026
Reply from 1-800 Contacts
We're so happy to hear that your orders consistently arrive quickly and on time. Thank you for sharing your positive experience with us!
Fast and efficient service.
July 6, 2026
Reply from 1-800 Contacts
We're happy to hear that our service was fast and efficient for you. We appreciate your positive feedback!
Reply from 1-800 Contacts
We're happy to hear that our service was speedy and efficient for you. We appreciate your positive feedback! Thank you!
On June 19th i was told that my glasses…
On June 19th i was told that my glasses would be end in 2 weeks. WHAT A LIE!!!!! It has been a month and i AM STILL WAITING FOR MY GLASSES!! What kinda company are you running? I have been going every week to check and All i get is the run around,
July 20, 2026
Unprompted review
Reply from 1-800 Contacts
We sincerely apologize for the significant delay in receiving your glasses and the frustration this has caused. We understand how important it is to have clear communication and timely service, and so sorry that we have fallen short of our commitment. Please reach out to us at reviews@1800contacts.com and we'll get this resolved for you fully!
Reply from 1-800 Contacts
We're so happy to hear that you had such a positive experience with our customer service and that your contacts arrived quickly! We appreciate your kind words.
Excellent -- convenient and affordable.
July 2, 2026
Reply from 1-800 Contacts
We're so glad you found our services convenient and affordable. We appreciate your positive feedback, thank you!
Reply from 1-800 Contacts
We're happy to hear that our service was speedy and simple for you. We appreciate your positive feedback! Thank you!
I continue to have irritation from the…
I continue to have irritation from the contacts ordered from 1-800 contacts. The representatives are very helpful and kind but the contacts are either not of good quality or just not for me but I’ve worn the fresh look contacts for years ,only to switch and use your company for a not so good product ☹️
July 10, 2026
Reply from 1-800 Contacts
We are sorry to hear that the contacts are causing irritation. We understand your frustration, especially since you've worn Freshlook contacts for years. We would be happy to look into replacements for you, if needed, or see if there is a change in prescription that would help. We want to make sure you have the best experience possible and would love to make it right.
1-800 Contacts was excellent throughout my recent order!
1-800 Contacts was excellent throughout my recent contact order. They were prompt, communicative and well priced!
July 6, 2026
Reply from 1-800 Contacts
We are so glad to hear that your recent contact order was excellent! That is our aim! Thank you for your kind words!
The reps and how they handle things
The reps and how they handle things, and how the company itself keeps up with your information and makes it easy for one to maneuver... The company does all the work; they get it done!
June 30, 2026
Reply from 1-800 Contacts
We're so happy to hear that our team's dedication to managing your information and simplifying the process made such a positive impact. We truly appreciate your kind words!
Fast delivery.
July 2, 2026
Reply from 1-800 Contacts
We are so happy to hear that you received your contacts quickly. Thank you for your kind words and the great review!
Reply from 1-800 Contacts
We're so pleased to hear that you found our service efficient, friendly, and professional! That is our goal! Thanks for sharing your experience!
Price and the person was helpful.
July 2, 2026
Reply from 1-800 Contacts
We're happy to hear that our pricing and team were helpful. We appreciate your kind words.
Reply from 1-800 Contacts
We're so happy to hear that you're pleased with our product, pricing, and fast delivery! Thank you for sharing your positive experience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.