Doors Ltd Reviews 

326
•
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

1 star is still one too many! Ordered and paid deposit back in September 2023 (£900) booked survey and work for November and didn't turn up. Then again when rearranged, apparently didnt have time t... See more

Rated 1 out of 5 stars

Ordered nine doors from doorz ltd in Bury, second lot for upstairs the joiner tells me he got the wrong handles but would fit and replace week after. Nine months on excuse after excuse, they did not... See more

Rated 1 out of 5 stars

Bought a 'hardwood' external door. Turns out it's 'engineered hardwood' which actually means it's engineered chipboard with a thin veneer of hardwood. Absolute rubbish. Find that the inf... See more

Rated 1 out of 5 stars

I ordered a door on the 21st September, paid nearly £40 for delivery and it still hasn't arrived; it's due on the 23rd October. That's over a month! The attitude of Ian, who I spoke to a couple of ti... See more

Company replied

Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(326)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service

I emailed Kershaws with an enquiry,which they promptly responded to. Door was ordered and confirmation was made by them and delivery date was agreed . on day of delivery , the driver telephoned that he was about 20 minutes away, and door was delivered on time.

January 20, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent personal service when i phoned to check options on website products

I had seen the Grand Set French doors on the Kershaws web site which included an oak set of doors and frame. Since I was going to paint the doors and frame I didn't need the frame to be oak. Hardwood would be fine. I saw a separate product on the site for a hardwood frame so phoned Kershaws to see what my options were. Richard was very helpful and said that I could have the hardwood frame instead of the oak one, which saved me quite a bit on the cost of the set. I placed the order and received delivery of the door set a week later. The only down side was that the courier turned up without notice at 7.30 in the morning!! The doors are 10-light Georgian style with individual low-e double glazed panes which are of excellent quality and look far better than the single pane ones with sticking astragal bars.

December 16, 2013
Unprompted review
Rated 5 out of 5 stars

fantastic service

I would recommend kershaw doors to my friends and family as there customer service is brilliant and friendly and give you good advice about their products and services.

December 15, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

smart, stylish and superbly made

I can recommend Kershaws, the choice is great, the service is prompt and they keep you informed re your order, the quality is great and the doors look fabulous! We will be buying more for upstairs in the New Year.

December 8, 2013
Unprompted review
Advertisement
Rated 1 out of 5 stars

Rude and poor delivery service lets Kershaws down.

Having paid a delivery charge equating to about 25% of my total order, the delivery company were totally disinterested in delivering to our convenience. If you work full time don't order from this company unless they sort the delivery out. Very poor and very rude. At one point I could hear the telephonist typing on her computer whilst I was trying to get an answer from her. It was apparent she wasn't interested and ignored several questions. I won't be using Kershaws again and cancelled my order in frustration.

December 1, 2013
Unprompted review
Doors Ltd logo

Reply from Doors Ltd

This is a reply from the Delivery Company -

We received this order on the 25 November and later on this day a member of our bookings team rang to book the delivery in with the customer. The mobile phone answer message system did not allow us to leave a message. Later that same day we again tried to contact the customer, this time successfully. The customer was going to call us back. Having not had a call back, we attempted to contact the customer a third time on the 27th November and left a message to contact us to book in the delivery. The delivery was cancelled later this day.

We believe that the service we have provided in this instance is perfectly reasonable. We have attempted to contact the customer 3 times within 48 hours to secure a booking for the delivery.

I think it is important to be aware that in every instant we contact or attempt to contact a customer, we keep a record of the contact within our management system. Equally, any time we speak to customers, we use the systems to enable us to provide accurate timely information. All of this requires the individual to be keying into the system during the call. This is not part of us ignoring the customer, but rather it is how we ensure we provide the right information at the right time.

Additional Footnote from Kershaws Doors -
Out of hours and Saturday deliveries can usually be arranged at an additional cost by calling us first.

Rated 1 out of 5 stars

Diabolical

I placed an order for my door, I did not receive any correspondence that I had even purchased it which gave me doubt in the company straight away.
After two weeks I finally got confirmation of my order, they said in the email my door will be with me in two days, still no door.
I called up the company and could not get through on 3 separate occasions, I then received a call telling me they deliver on Thursdays which from that date, was another week.
Would very strongly advise not using this company as there will be many more on the net that will give you a better service.

November 16, 2013
Unprompted review
Doors Ltd logo

Reply from Doors Ltd

Mr Cloonan you placed the order for the door on Friday 25/10/2013 at 17.50pm, you paid by Sagepay and would have seen the screen confirming the order and payment success. Regarding the correspondence, you ordered the door out of hours on our website system; this automatically generates an invoice and confirms payment to your inputted email address which was obviously correct, as you stated you received the second automated email when we despatched the door, this states “If you have not heard from them (transport) within two working days, please call them directly” and not as you stated “my door will be with me in two days”.
We have no idea why you did not see the first email (you are using a Hotmail account and it may have been sent to spam?). You say you called three times, we go out of our way to make contacting us as easy as possible, we have four incoming phone lines with 0845 and national numbers with an answering machine which kicks in after 8 rings, both out of hours and if the staff are busy, we have a fax number, an email address and Skype. We have checked all of these and cannot find any correspondence from you whatsoever. We received the door on Wednesday 6/11/2013 checked and packed it, and it was collected the same day by the transport company, for that Colonial Top Light door our website states “It usually takes around 7 days to obtain stock of this item” so in this instance we were one day over (8 working days). The transport company delivers to SW17 on Thursdays and missed the link for the following day, so delivered to you was Thursday 14/11/2013. We could not have known you did not receive the confirmation email and find it quite unreasonable of you to give the company one star and a diabolical write up for one lost email. Kershaws have sold doors over the internet since 2003 and have one of the best customer services in the industry, please check out the other customer reviews who agree.

Rated 5 out of 5 stars

Excellent service, beautiful doors, thank you.

I was a bit sceptical about making this purchase for oak French doors but Kershaws was the only place I could find that had a choice of measurements so decided to take a chance and make an order. On arrival, checked that all in perfect condition and they have a beautiful finish. The doors were the final touch to my new kitchen and compliment the room greatly. Am very pleased, thank you.

November 16, 2013
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful doors!

I ordered 3 x 1930's 4 panel pine doors from Kershaws. Unfortunately they had just gone out of stock, but they rang straight away and ask if we wanted a refund or wait until next delivery. Doors arrived a month later and they look stunning. They match the other doors in our house perfectly.

November 16, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent

Im a returning customer, found the website easy to navigate, goods delivered within stated time. Very happy with my purchase

November 13, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding doors, even my carpenter was impressed!!

Ordering the doors was simple and quick, I was kept up to date with delivery of doors I ordered. Doors arrived fully wrapped and once opened the doors were unmarked. I had a carpenter fit my doors, he was very impressed, not only with the design but with the quality of the doors. I have already given Kershaw Doors e-mail address to my carpenter who had already requested them on seeing the quality. I would have no hesitation in recommending this company to family and friends.

November 10, 2013
Unprompted review
Rated 1 out of 5 stars

Cheap nasty doors at very high price

I was told these doors would never require painting .on arrival was disgusted i paid almost £200 for 3 doors which i could have purchased from b& q for £20 each . Customer service appalling once they have your money they dont care about the fact your not happy. If i returned them i still had to pay each way which was around £70 plus 20. Percent handling fee

November 9, 2013
Unprompted review
Doors Ltd logo

Reply from Doors Ltd

Looking today (11/11/2013)at the B&Qs website shows they do indeed supply a pre-finished white 6 panel door for £36.98 which is a very keen price, however they have a limited range of sizes. We have sold hundreds of these doors previously without any complaints, if the doors had been faulty or damaged you would have been given a full refund. I am sorry you are not happy with our customer service, please read the other 100+ unbiased customer reviews who have given us five stars.

Advertisement
Rated 5 out of 5 stars

Such speedy service!

Very happy with the doors I ordered they came very quickly and the team were very helpful when I called to check if stock was available.

November 6, 2013
Unprompted review
Rated 5 out of 5 stars

Dog keeping in doors who hoo!

I am really pleased with my french doors I was worried that as they were much cheaper than in the diy shops they would not be very good. WRONG!
They are very well made heavy and strong and they keep my lab/staff from breaking them down to get into the front room when he is being hyper!

November 5, 2013
Unprompted review
Rated 5 out of 5 stars

Product is Exactly as described...

Purchased 2 x Door Frames. Easy to understand Web Site, especially the assembly video, which makes it really easy to see what you are buying, before you commit.

Problem with delivery courier was fixed quickly after one call.Arrived promptly after that and were installed easily.

November 4, 2013
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look