1homeservice Reviews 

177
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers had a great experience with this company. Customers frequently praise the technical staff for being exceptionally prompt, professional, and arriving quickly to resolve household appliance issues on the very same day. People note that the technicians always explain the repair process clearly, work with great efficiency, and leave appliances working perfectly. However, some people mentioned issues regarding unexpected high costs and brief inspections that failed to resolve the underlying appliance problem. A few customers also reported that communication with the office staff could be improved, noting that getting reliable follow-up support was sometimes quite difficult.

What people talk about most

Service

Users describe positive interactions with service, highlighting the outstanding efficiency, attention to... See more

Staff

Customers consistently note positive experiences with staff, praising the team for being exceptionally... See more

Price

People report ambiguous experiences with price, as some reviewers express great satisfaction, stating the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Edward came & repaired my washing machine, on the same day as I phoned in. He was extremely pleasant telling me exactly what he was doing. A bit pricey but all sorted in one day can’t be bad. Fortu... See more

Rated 5 out of 5 stars

Bogdam, the service engineer, was thorough and did a great repair of our washing machine. Very satisfied to have got it repaired within less than 24 hours of it breaking down.

Rated 5 out of 5 stars

An excellent repair experience, thank you. Two technicians came to check my broken Miele fridge/freezer, ordered the required parts & repaired it in a timely manner, with minimum fuss & maximum pro... See more

Rated 5 out of 5 stars

Had the best experience with! So friendly, professional, and went above and beyond. Highly recommend to everyone!


Company details

  1. Appliance Repair Service

Written by the company

We repair all electrical appliances and all brands with an experience of over 20 years!!! Team 1 HOME SERVICE LTD


Contact info

4.0

Great

TrustScore 4 out of 5

177 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(177)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Really fast service and a fair price

Really fast service and a fair price. Recommend them!

April 12, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

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Rated 5 out of 5 stars

Quickly identified the issue and had…

Quickly identified the issue and had the spare part available to fix the issue. Very experienced and knowledgeable - very happy with the service

March 26, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 2 out of 5 stars

Quick but overcharged by A LOT

The service was super quick, I have no issues with the engineer. However, I was charged £109 for a washing machine handle that retails at 10 pounds, plus another £100 for installation, which on the website says it will be £50 +VAT. My total came to just over £200 for a 15-minute job. So, yes, the problem was solved...but the price was completely unreasonable.
When I challenged them on that ("why are you charging me ten times the price of the part?") they deflected and only offered to reimburse the VAT, "as there had been a misunderstanding".
You can't trust people like this. I don't know why they need to stake their reputation by marking up spare parts prices in such a gross way.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Jack was great

Jack was great! Was super fast and efficient, and even solved another issue with our washer dryer that we kept on postponing! Super helpful!

February 23, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

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Rated 5 out of 5 stars

Top notch team

Top notch team. Easy booking. Great service!

February 19, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

It is the best and quick service that…

It is the best and quick service that we had and the engineer fixed our fridge in 90 minutes which was amazing job. I will recommend to everyone especially if it is emergency.
Thank you

January 25, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

I could arrange a service visit within…

I could arrange a service visit within 24 hours and the engineer was extremely professional and did the necessary repair in less than an hour.

January 26, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Professional, No-Fuss Service, Highly Recommended!

Extremely impressed with this company. They were able to send an engineer on the same day to fix a broken washing machine; he was on time, organised, understood the issue and fixed it promptly using parts that he had with him. Will definitely use them again. Thank you so much :-)

January 26, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

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Rated 5 out of 5 stars

Impeccable speed

Impeccable speed, courtesy and service. We waited 2 weeks for the insurance company to send out a surly, rude engineer who hadn’t even been told the problem correctly. 1 home service came 2 days later (it would have been less if we hadn’t needed to order the part) and were a complete delight to deal with.

January 25, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Amazing fast appointment

Amazing fast appointment, my dishwasher broke last night, Miele and their service partners offered an appointment next week, I got service scheduled today, Jack was polite, professional, efficient and had a spare part in his car!

January 24, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Prompt and attentive

They did a great job fixing my freestanding tumble dryer. They came to check out the issue very quickly (same day that I put in the request). The dryer needed a new part, they diagnosed the issue, ordered the part, and then contacted me promptly when it came in. Repair has now been made! Punctual and easy to work with. Thank you!

January 2, 2024
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Problem fixed

Problem fixed. Had an issue with our fridge freezer, booked for an appointment the following day. Communication was excellent, and the problem (which turned out to be a dead mouse mangled up in the motor, would you believe it) was dealt with with humour and minimal fuss. Highly recommended.

December 15, 2023
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

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Rated 5 out of 5 stars

Excellent, efficient servive

Booked in the morning and had engineer visit in the evening. Very polite and efficient, he had my dishwasher up and running in about 15 mins. I would definitely use this company again.

December 11, 2023
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Phoned Monday at 9am

Phoned Monday at 9am, engineer arrived at 14:40 to fix a door switch on our washer dryer. Very polite and had the part he needed - he wasn’t there long enough for me to arrange parking for him at 3pm!
👍🏻👍🏻👍🏻

December 11, 2023
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Wonderful customer service !!

Wonderful customer service !!

December 9, 2023
Unprompted review
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Reply from 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Great job

Great job! Came in, fixed the issue and was super helpful and nice. Fast and reliable no extra hidden charge and had the spare part with him.

December 8, 2023
Unprompted review
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Reply from 1homeservice

Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

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Rated 5 out of 5 stars

Efficient, professional, quick

I’m so grateful to this company for their efficient work and service, that I almost cried when my washing machine was fixed. I was a victim of a terrible company who charged me and did not fix the issue for 1 month! After that I found 1homeservice and I received a quick and professional service for just 3 days my 1 month problem was fixed! I’m so lucky to have found them, just regret I didn’t find them in a first place and save myself this horrible 1 month journey I had with the previous scam company.

December 8, 2023
Unprompted review
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Reply from 1homeservice

Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Rated 5 out of 5 stars

Very good service

Very good service! Thank you 💯

December 7, 2023
Unprompted review
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Reply from 1homeservice

Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

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