Edward came & repaired my washing machine, on the same day as I phoned in. He was extremely pleasant telling me exactly what he was doing. A bit pricey but all sorted in one day can’t be bad. Fortu... See more
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Review summary
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Reviews shaping this summary
Bogdam, the service engineer, was thorough and did a great repair of our washing machine. Very satisfied to have got it repaired within less than 24 hours of it breaking down.
An excellent repair experience, thank you. Two technicians came to check my broken Miele fridge/freezer, ordered the required parts & repaired it in a timely manner, with minimum fuss & maximum pro... See more
Had the best experience with! So friendly, professional, and went above and beyond. Highly recommend to everyone!
Company details
Written by the company
We repair all electrical appliances and all brands with an experience of over 20 years!!! Team 1 HOME SERVICE LTD
Contact info
United Kingdom
- www.1homeservice.co.uk
4.0
Great
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 48 hours
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it's the best
December 7, 2023
Unprompted review
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Reply from 1homeservice
Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
Very efficient and expert service Nice and quick professional job done
Very helpful engineer, turned up on time, very satisfied with the advice he gave me, would recommend this company to anyone. Very efficient and expert service.
December 1, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
I recently used 1 Home services and was…
I recently used 1 Home services and was thoroughly impressed by both the customer services and the engineer guy.
Highly recommend!
December 5, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
Professional services and the best…
Professional services and the best prices. They are highly recommended.
September 28, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
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Reply from 1homeservice
Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
Very fast and professional!
Very fast and professional!
They were a few months ago and they changed the handle of my washing machine, it broke down again and they came and changed the handle door under warranty, I didn't pay anything for the repair, Thanks Jack!
December 5, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
Freezer not working booked the engineer…
Freezer not working booked the engineer to come diagnose and repair , he spend 10 minutes checked the freezer fan and said it’s ok and left
The freezer still not working. And the company refused to recheck and insisted to book another call
They are con. Don’t waste your money
December 4, 2023
Unprompted review
Reply from 1homeservice
Hello, I will answer your problem:
the engineer came, checked the fridge, did all the tests and everything was normal, we can't invent a problem if it isn't there, you paid the £59+Vat callout&diagnosis fee, we apologize if we weren't helpful, if you want we can make another appointment and you don't have to pay the fee, thank you for calling us!!!
TEAM:
1 HOME SERVICE
Excellent!!!
Thank you for repairing my washing machine in a short time, very honest and competent service, I highly recommend it to everyone.
November 24, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us ,we want as many satisfied customers as possible!!🙏
TEAM:
1 HOME SERVICE
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What a service!
What a service!
I had my fridge not working when I called 1home service! Eduard came to my house and fix my fridge very quickly. Top professional service!
November 24, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us, we want as many satisfied customers as possible!!🙏
TEAM:
1 HOME SERVICE
Caused damage to my home
I had a washing machine that needed fixing. Eduard Dancuta came out to fix it. While he fixed the washing machine he did not connect the water pipes back correctly which cause a water leak. I texted Eduard who ignored me. When I texted he company for assistance they said they wouldn't come out and fix the connection issue and they don't deal with that. Despite the fact that they caused the connection issue. I have had to pay a further person t9 come out and fix it. The water has damaged my kitchen units.
I've also noticed that Eduard Dancuta who was the person who did the work has left a review for his own Company. I would not use them again. They fix one problem and cause another and its cost be double to fix it.
October 13, 2023
Unprompted review
Reply from 1homeservice
Hello, we are sorry that a problem appeared approximately 30 days after the engineer's intervention, if he had left the tubes connected incorrectly, you would surely see the problem the first time you use the washing machine, we have not
intervened because you explained that the problem
it's on the water pipes and not on the washing machine, we apologize for what happened and I hope that in the future you will contact us again and leave us a good review, thank you!!
The team:
1HOME SERVICE
Outstanding service
I had a very good experience with 1homeservice Repairs. Friendly, professional service. Also very competitive pricing versus larger companies. EDUARD, the repair engineer arrived promptly, same day and had my washing machine up and running in no time (about 30min). EDUARD tidied up after themselves and talked me through how to avoid needing a repair again.
Would highly recommend if you're looking for a trustworthy, knowledgeable, efficient and competitive service.
November 16, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
Gross overcharging on a part, as another reviewer experienced.
Gross overcharging on a part as another reviewer experienced. Was quoted £98 for a replacement handle. Paid for the callout but am going with another company who quoted £12 for the part. The other company are cheaper, even with an extra callout charge.
Edit in response to the reply: The replacement handle kit is £38 from the manufacturer's website
(can't post link, but it's Zanussi part 4055186631), so £98 is definitely overcharging. It is the correct kit for my ZKG7169 machine, though a handle without the rest of the kit would be even cheaper.
October 19, 2023
Unprompted review
Reply from 1homeservice
Hello, I answer your question, we use it
original spare parts and costs differ from brand to brand, we offer a guarantee on spare parts and because of this they are more expensive, we are sorry that we could not help with a better price, thank you!!
Replay :
We offer a guarantee on the parts, if they break 1-3 times, it happened many times, especially with the door handle where you sometimes need force to be able to open it, we have never charged the customer for delivery, and we can't at the prices be competitive with the manufacturer, we would also like to be able to offer prices to customers!!
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Avoid this company
Came next day to repair washing machine handle that had snapped. I wrote on notes that was the issue. Turned up with no part, said he would have to order part 3-4 days at a cost of £98 total cost to fix a plastic door handle £198 so I declined as I can buy a new washing machine at that price. Was charged £70 anyway when all he did was open the door not fix it like it says on their website. I would not recommend.
October 17, 2023
Unprompted review
Reply from 1homeservice
Hello!
I will answer the problem, when the handle of the washing machine is broken, it is not so easy to
open, we use original parts and prices
differs from brand to
brand, we offer a warranty on parts, you paid the call and diagnosis fee of £59+VAT and the engineer opened the door of the washing machine for you, we're sorry we couldn't be of more help, thank you!!
Fixing my washing machine!
What a service! The engineer found the defect on my washing machine very quick. He fix that promptly and for a god price! Highly recommended! 5 stars service
October 13, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
Fixing my fridge freezer.
Edward came on time, knew exactly what was wrong, and defrosted my fridge freezer. It was yesterday morning and now it’s working. Charged what they said they would, and after care is great.
Very professional!
October 11, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
Great service by Edward
Great service by Edward! Quickly fixed the washing machine and cleaned up afterwards! Highly recommend
October 12, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
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My washing machine was not working and…
My washing machine was not working and I called 1homeservice, they sent Edward who was very professional and fixed my washing machine very quickly.
I would definitely recommend them, great service, thank you Edward.
October 9, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
Reply from 1homeservice
Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
Great Engineer
Eduard came to fix our washing machine and was helpful in explaining the problem and fixing it. Really kind, really respectful of the property and was tidy.
My only recommendation is that they provide timeslots or text updates, where possible. I
September 8, 2023
Unprompted review
Reply from 1homeservice
Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE
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