1st Class Medical Reviews 

199
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and knowledgeable, guiding them through product selections with ease. Many appreciate the excellent customer service, noting representatives are professional, friendly, and provide clear explanations. The overall service and user experience were very positive, making the process of choosing the right portable oxygen device comfortable and straightforward. However, some customers noted issues with product reliability, including units that stopped working or were damaged and unfixable. Others experienced poor customer service communication, with agents not taking notes or failing to call back. Concerns were also raised about warranties not covering damage and selling unsupported products.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and patience.... See more

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being helpful,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, helpful, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

I had only just begun to explore getting a smaller portable oxygen concentrator and I normally do not entertain “cold” calls. Normally, I would have explained to the caller that I was just shopping an... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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1-star

No history of asking for reviews

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4.6

All reviews

(199)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Emily

Emily, the representative who took care of us, took very special care of us and went above and beyond to make us as comfortable as possible and we are very happy. We will highly recommend her to others.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Keaton was very helpful

Keaton was very helpful. was in a fix because my doctor didn't get paperwork in on time for my insurance to pay for some of it.He was very understanding. thank you

November 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Collin

Collin, Made the whole experience of me getting a new updated oxygen very easy. I really appreciate, his time, kindness, and patience with me. Sincerely, Christina K.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a Zero Star I would

If I could give a Zero Star I would. Worst customer service ever. Received a $2500 unit that did not work on the plane and batteries failed. Returned the unit for a full refund. Had the nerve to charge a restocking fee for the machine that could have killed my husband during the 6 hour flight. Filed a complaint with the BBB. They charge the restocking fee if you do not return in 5 days. Impossible if you receive it, use it, it fails and want to return it. Will never get back in 5 days. Terrible!

May 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Emily is a positive employee

Emily was the representative who helped me. She was so informative about the products available and which POC was the best choice for me. She was so positive and friendly, it was a pleasure talking with her.

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Josh Simpson was the company…

Josh Simpson was the company representative that I was in contact with on 3 occasions over 3 days. He was very knowledgeable, professional, and patient.he explained everything that applied to my needs including oxygen concentrations, FAA approval , & the need for physicians prescription. My pulmonologist had already given me a prescription so the order was easy to place. Thank you Josh for all of your really helpful knowledge.

September 26, 2025
Unprompted review

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