1st Class Medical Reviews 

198
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and knowledgeable, guiding them through product selections with ease. Many appreciate the excellent customer service, noting representatives are professional, friendly, and provide clear explanations. The overall service and user experience were very positive, making the process of choosing the right portable oxygen device comfortable and straightforward. However, some customers noted issues with product reliability, including units that stopped working or were damaged and unfixable. Others experienced poor customer service communication, with agents not taking notes or failing to call back. Concerns were also raised about warranties not covering damage and selling unsupported products.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and patience.... See more

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being helpful,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, helpful, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

I had only just begun to explore getting a smaller portable oxygen concentrator and I normally do not entertain “cold” calls. Normally, I would have explained to the caller that I was just shopping an... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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1-star

No history of asking for reviews

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4.6

All reviews

(198)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Helpful

Fast, easy, and very helpful. Mr Grimes was a pleasure to work with.
Thank you
Linda

February 13, 2026
Unprompted review
Rated 4 out of 5 stars

Sold in my best interests, more like a friend than a salesperson

Anthony was kind and compassionate to my personal needs. He answered all of my questions without hesitation. He showed curiosity and explained everything to me. I’m Thankful for his professionalism and a good salesman, although he spoke with me as a friend . He assisted me with the purchase of a portable oxygen concentrator that works in MY best interests. There was NO high pressure salesman at all and it’s high pressure salespeople that ruins a lot of sales in this day and time. Thank You, Tony for your genuine concern for me.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Jake is an excellent representative

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered all of our questions. We were frustrated but he was very helpful and kind. Wonderful customer service 👏

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Chris was very polite and professional

Chris was very polite and professional, yet didn’t hesitate to make sure to answer any and every question I had and made sure I understood what I asked! I certainly appreciated his patience with me, which required a lot on his part!!! You need more people like him!!!!

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Emily Brimhman

Emily Brimhman made this experience rest all around. She was knowledgeable of the products, patient and so very kind.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Keaton is the salesman that helped me…

Keaton is the salesman that helped me on several phone calls answering questions and explaining everything to me about the unit I just purchased from 1st Class Medical. Keaton was very knowledgeable about the product, answered all my questions and explained all the detail of this package.

I will recommend Keaton to anyone I know looking for a smaller unit. He was very polite, did not push me on my decision, waited for me to think about what is was that I really needed.

Thank you Keaton for all your help and explaining the warrant to me. I feel I will be in great hands any time I need help.

Than you,
Beverly A.Phillips

December 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy Peasy

Chris was no- bullshit, straightforward and helpful, letting me know all I needed to know in minutes. A nice guy, too.

December 5, 2025
Unprompted review

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