1st Glass UK Reviews 

3,094
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 661 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional fitters for arriving promptly, working with great efficiency, and leaving the work areas exceptionally clean and tidy after finishing. People consistently mention that products like doors and windows are of excellent quality, offering great security features and a fantastic appearance. However, some customers also noted frustrating issues with incorrect product specifications, wrong colors delivered, or damaged stock arriving at their homes. A few reviewers experienced annoying delays and had to repeatedly chase the support team to resolve uncompleted installation work. Others mentioned difficulties with communication regarding follow-up appointments and unfulfilled promises to fix minor defects.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their friendly, professional, and efficient approach... See more

Service

Customers had positive experiences with service, noting that staff were friendly, efficient, and left areas... See more

Product

Consumers find product to be positive, highlighting the excellent quality and stunning appearance of the... See more

Quality

People report positive experiences with quality, highlighting superb finishes, sturdy security features, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful sales reps and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sales as no pressure. Excellent quality service and fitting. Lee the fitter was exceptionally clean and tidy. He worked all the time and cleaned up as he went along and and left us with no trace... See more

Company replied

Rated 5 out of 5 stars

Gary and Reece installed conservatory glass and front door with side panel. The quality of products are amazing and no middle man,which means a more reasonable price than the big companies. We ha... See more

Company replied

Rated 5 out of 5 stars

Just had some windows and a front door fitted, having used 2st GlassUK before we knew what to expect, would definitely use again and recommend. And a special mention to Steve who installed, great blok... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 1st Glass UK were fantastic from start to finish! They were extremely flexible, had great communication throughout, and really put customer satisfaction first. Lee, the installer, was... See more

Company replied


Company details

  1. PVC Windows Supplier
  2. Door Manufacturer
  3. Door Supplier
  4. Double Glazing Installer
  5. Window Installation Service
  6. Window Supplier

Written by the company

Opening Offer £225 off per window £325 off per door (includes composite)


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,094)

599 reviews in the last 12 months

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Rated 5 out of 5 stars

What can I say about this company we…

What can I say about this company we have had them twice now to fit windows and now to do bay window and patio door Stuart and Dan were superb from start to finish clean and was nice to see workmen that cared about my home as much as I do thank you so much would highly recommend this company nothing to much for them

June 10, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 2nd 1st Glass Uk experience was perfect for you again Christine, we always aim to please.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation both adding "it was a real pleasure".
from all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

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Rated 5 out of 5 stars

Very happy with the windows

Very happy with the windows, the price is very competitive, Adil & Junaid came to do the fitting and did a great job! The office staff have been really helpful as well

June 3, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you in every department Stacey, we always aim to please.
Adil and Junaid would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Had my door fitted

Had my door fitted by Lee who was very polite and the work was excellent.

I would highly recommend to anyone

June 3, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Pauline, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Good quality products and good workmanship

What a 1st class service I received from this company. From estimate to fitting no complaints. The fitters Anthony and Chris were brilliant and ensured that there was minimal disruption and mess. Did a terrific job and the finish was really good. Left work areas clean and tidy.

May 26, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Cheryl, we always aim to please.
Anthony and Chris would like to thank you for your recognition of their workmanship and also for your great taste in music :-) plus your hospitality was second to none.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your fantastic honest review its very much appreciated.

Rated 5 out of 5 stars

1st Glass have been amazing.

From the beginning, 1st Glass have been amazing. All staff, Josh, the sales rep, the surveyor (sorry forgot his name), and fitters, Stu and Dan, were brilliant. All work finished to a high standard. All mess cleaned. Restored my faith in tradesmen. Thank you 😊

June 8, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Selina, we always aim to please.
Josh (sales) and Stuart and Dan (installations) would like to thank you for your recognition of their workmanship and also for your hospitality throughout both sales visit and installation all saying "its been an absolute pleasure".
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated and we are always here to help.

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Rated 5 out of 5 stars

We had the lovely Rob and his team…

We had the lovely Rob and his team install a new front door, we are really pleased with the service we have received from start to finish and will use 1st glass again when we are ready for new windows to match

June 6, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Kelly, we always aim to please.
Robs team would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated and we look forward to keeping our high standards on your next install should you choose to use us again.

Rated 5 out of 5 stars

Cannot recommend this company enough

Cannot recommend this company enough. We had a composite door fitted and a full glass insert in another door and from the moment someone came out to give us a price to the fitting, it has all been great. We had a good amount of communication with the team and any questions were answered. Lee came to fit the door and he informed us of everything and did a great job.
So pleased with the work and would definitely use 1st glass for any future works needed

June 5, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Jessica, we always aim to please.
Lee is a real credit to the company, he always goes the extra mile for customer satisfaction. He would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Fantastic Quality

Gary and Reece made a fantastic job of replacing my bay and bathroom window. They were friendly and professional never wasted anytime in doing their job. They explained fully about the new windows before leaving. They totally cleared up after themselves both indoors and outside so much so that you would not know I had had anything done. The quality of the windows is first class and they look great. I would definitely recommend 1st Glass UK Windows and Doors

June 4, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Lorraine, we always aim to please.
Gary and Reece are a real credit to the company they always go the extra mile to ensure customer satisfaction. They would both like to thank you for your your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

First class service

First class service. Kept me informed throughout. Good quality product and excellent workmanship carried out by friendly and informative installation team.
I have no reservations recommending this company.

June 4, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Clifford, we always aim to please.
From all of ua at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

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Rated 5 out of 5 stars

Good communication from start to…

Good communication from start to finish. My installer Lee was polite, professional and cleaned up after himself

May 21, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

The lads were great

The lads were great, came on time, cracked on with it. No issues I would definitely recommend. When I need the other windows replaced in the near future. I will definitely give them a call
Thanks Nick

June 4, 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Nick, we always aim to please.
our lads (Stuart & Dan) would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 4 out of 5 stars

From ordering to fitting there was a…

From ordering to fitting there was a only a small delay, I was informed and a new fitting date was set. I did start to get annoyed when I was asked on 4 separate occasions if I wanted to pay up front to reduce the cost, which I refused. I'd suggest you make a note of the customer's response and respect it. The fitting team were great and the door is fantastic

May 30, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your installation was great Fiona, we always aim to please.
Point very much taken on the recording of the offers given to you it certainly makes sense and we already have in place a management system where notes can be left and recorded, we will be ensuring these are used and not ignored so thank you for pointing that out as we want to make every experience, visit and call a pleasant one and non repetitive.
We would also like to thank you for your patience and understanding throughout the process especially on having to adjust the date you was very gracious throughout.
From all of us at 1st Glass Uk we'd like to thank you for your kind honest review these point have not gone unnoticed as we strive to always be better, your review is very much appreciated.

Rated 5 out of 5 stars

Amazing job, very very happy

Had 15 windows and a pair of French doors fitted over 2 days by the lovely and professional Mick and Nigel. Absolutely brilliant job by the best 2 fitters we could have wished for. Highly recommend and already getting neighbours asking who did them.

June 2, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Joanne, we always aim to please.
Mick and Nigel would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your amazing honest review its very much appreciated.

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Rated 5 out of 5 stars

1st Glass UK came to fit 8 Windows

1st Glass UK came to fit 8 Windows , 2 Doors. Took a gamble after seeing them on Facebook, .They did not disapoint. The guys who fitted my instalation Adil and Junaid were fantastic. They showed me how the locks worked .Never stopped from start to finish even in the rain, the were polite,curtious and cleaned up after themself. I am very with the quality , a happy new looking home and would highly recommend these guys/ company.

June 2, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Michaela, we always aim to please.
Adil and Junaid would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to give us your 5 star review its very much appreciated.

Rated 5 out of 5 stars

This is the 2nd time I have used 1st…

This is the 2nd time I have used 1st Glass Uk. They came to fit one living room window and replace 5 Glass panels in my conservatory. First class service and customer care from start to finish. Polite, friendly staff keeping me up to date from booking the appointment, the surveyor and then the fitting. Great job done by Dan and Paul. Thank you once again

June 2, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 2nd, 1st Glass Uk experience was again perfect for you Caroline, we always aim to please.
Dan and Paul would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Excellent customer service and customer…

Excellent customer service and window installation by 1st Glass Uk installers Dan & Paul.

I will continue using this company

June 2, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Rizwan, we always aim to please.
Dan and Paul would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.

Rated 5 out of 5 stars

Live up to their name !

Fantastic company to work with, from the home visit that was arranged around us to the install 1st class have been brilliant, we are based in Lancashire and the sales guy came to us on a couple of occasions just to make sure we were happy and even put up with my multiple texts asking questions and replying on a Sunday ! We waited 6 weeks and were kept informed. Gary and Reece did our installation and they were lovely guys, even treated them to a pie from the local bakery for all their hard work ! Thanks so much

May 27, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Kim, we always aim to please.
Gary and Reece would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation both adding "it was a pleasure and the pie was amazing!".
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review and looking after our lads on the job its very much appreciated.

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Rated 5 out of 5 stars

Had 2 front doors and a back door fitted to…

Had 2 front doors and a back door fitted to our properties and everything was great,Stuart and Dan who installed the doors were very polite and friendly and cleaned up as they went along,wrong door panel sent but it was changed quickly,would definitely recommend 1st Glass UK to friends and family.

May 14, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was good but not our best and for that we'd like to again apologize for the mix up and thank you for your patience throughout Karen you've been amazing.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review and also thank you for not holding the mistake against us its very much appreciated.

Rated 5 out of 5 stars

Hi I used 1st glass for a new front door

Hi I used 1st glass for a new front door which was fitted last Friday , it was a superb experience from start to finish , was quoted , surveyed , and installed all without any drama. The lads who came to do the install were polite efficient and cleaned up any mess, the quality of there doors are second to none , me and my wife are over the moon with our new investment , Thanks big shout out to Chris and Anthony for there excellent fitting , friendliness, and talk through after fitting , Terry

May 29, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Terry, we always aim to please.
Chis and Anthony would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation both adding "its was a pleasure".
From all of ua at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

From start to finish everything was…

From start to finish everything was friendly, professional and easy.no complaints at all.stuart and Dan where the fitters quick,friendly service really satisfied.

May 7, 2026
Unprompted review
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Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Carole, we always aim to please.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

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