365Astronomy Ltd Reviews 164

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

About a decade ago, I was a professional astronomer running a large teaching observatory. I bought regularly from 365Astronomy because Zoltan was trustworthy and provided honest advice regarding t... See more

Rated 5 out of 5 stars

I’ve used 365 several times in the past and once again this month (Nov.2925). They really are one of the best astronomy retailers out there. I’ve always had fantastic customer service - whether that’s... See more

Rated 5 out of 5 stars

Always had a warm welcome here with good advice on equipment choices and compatability. with great prices and I have often recieved a discount on my purchases this markes my seventh visit and I will... See more

Rated 5 out of 5 stars

They did everything right! Kept up to date with dispatch and delivery via email. Secure payment. Reasonable P&P charges, and item very securely packaged. Prompt delivery within 3 working days. I have... See more

Company details

  1. Telescope Store
  2. Binoculars Store
  3. Hobby Store

Written by the company

UK Distribution, Wholesale and Dealer Network 365Astronomy is the main importer, retailer, wholesale distributor and largest UK stockist of ZWO, Primaluce Lab, Askar / Sharpstar, Unistellar, Vaonis, Benro Polaris, DwarfLab, Antlia and Optolong products. Buy directly from us or one of our respected UK or international dealers. We are also authorised UK dealers for Televue, Starizona, Celestron, Skywatcher, Baader Planetarium, Lunt, Bresser, Explore Scientific, Vixen, Astronomik, JTW, PierTech, WarpAstron and many more brands. SERVICE and REPAIRS Two experienced service engineers, plus two IT professionals and several specialist astronomy advisers will help you to solve most problems or repair your device in-house at our UK services. Please always request authorisation before sending us anything for repair. LOYALTY SYSTEM: We offer reward points when you purchase from us. All products that we are wholesale distributors for would come with REWARD POINTS. The value of these reward or loyalty points is approximately 2%. You have to be registered on our website and login to be able to collect REWARD POINTS and to use them. When you place an order, you can use your reward points that you collected via previous purchases. AVAILABILITY We aim to stock all products that we are exclusive importers and wholesale distributors for, but occasional shortages are possible. Certain products would need to be pre-ordered and might come with a few months production time. Radio2Space radio telescopes are such products and these are only available through 365Astronomy in the UK. Some Moravian Instruments cameras would also be available with various waiting time. Due to the large number of versions of these cameras we would only keep a very limted stock of the most popular types.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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Rated 5 out of 5 stars

Baader 12V 5A Outdoor Telescope Switching Power Supply

Bought this product to replace the power supply on my Celestron CGE PRO mount, it arrived the very next day (which I wasn't expecting). This power supply seems to have cured all the problems that I had been having with my C14 on the CGE PRO mount. I didn't realise until seeing this product that a power supply could be affected by the cold leading to lower voltage and erratic behaviour. That's exactly the problem I had and it all fixed now. As usual 365Astronomy provide a fast and efficient service and a very competitive price.

December 14, 2018
Unprompted review
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Rated 5 out of 5 stars

Great website

Great website, swift ordering with stock indication. Product delivered very promptly and well packaged. No problems at all.

December 10, 2018
Unprompted review
Rated 5 out of 5 stars

A truly excellent vendor

I have always been very pleased with 365's prices, rapid and thorough communication and the speed with which they ship their merchandise. When I have a choice, I usually buy from 365. Even with the Dollar/Pound exchange rate, their prices are usually the best.

December 10, 2018
Unprompted review
Rated 5 out of 5 stars

Telrad (Followspot) Sights.

We don't use these for a telescope.
They are perfect for sighting up a followspot in the entertainment industry!
Probably more sold for this purpose than spotting a telescope!!!
I guess that they are superb for the telescope application also.
Great price, excellent product, speedy deliver, what more could you want?

December 10, 2018
Unprompted review
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Rated 5 out of 5 stars

Very good service

Very good service. Ordered new camera online and delivered in a few days. They have a wide range of goods at competitive prices.

December 10, 2018
Unprompted review
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Rated 1 out of 5 stars

I wasn’t impressed with my 1st time ordering

I wasn’t impressed with my 1st time ordering, waited about 8 working days to get my order, email communication I find is very poor, don’t email if you want to know about a product as they don’t reply, I asked about something a few weeks ago and never had a reply.
I won’t use them Again as I feel I was let down.

December 10, 2018
Unprompted review
365Astronomy Ltd logo

Reply from 365Astronomy Ltd

We've advised the customer that we were away to the International Astronomy Show at the time when he sent us several emails within few days. We've most likely missed many other emails around that time as well. After that we've sent him two emails in which we were keeping him informed what was happening with his order.
We were waiting for a shipment from the USA that contained the product that he ordered, but were let down by customs and Royal Mail as the goods were held up by customs... and delayed by more than a week, hence the delay with fulfilling his order. We could do not much more than to apologise for such an inconvenience.

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