Great webpage, good selection and the best price for what I was looking for. Ordering went smoothly and I immediately got confirmation and a message that my order was being prepared. Within a day t... See more
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Arrived as expected on time very easy to track parcel and at least 20% cheaper than evey other store for the Superblast 2 at the time. Bought from Ireland.
Yes it takes a little while to receive you order but they do say this when you order. If you don’t mind not having them TOMORROW then what you do get is great stuff for a great price. Im really p... See more
I ordered shoes which unfortunately did not fit. To return them, I had to pay 30GBP via Royal Mail Tracked. After more than a month I followed up with them and they said it hadn't arrived. Now, I just... See more
Company details
Written by the company
Welcome to our online store specialized in running, cycling or swimming. Here you will find a wide variety of sports products and equipment from the best brands on the market to improve your performance and enjoy your favorite sport to the fullest. Our website is designed to offer you an easy and secure shopping experience, with detailed information about each product and reliable payment options. In addition, our customer service team is available to answer any questions you may have and provide personalized advice on which products best suit your needs and sports goals. Browse our online catalog and discover everything we have to offer. We are here to help you achieve your sports goals!
Shipping Guarantee and personalised customer service.
Free shipping in 24/48 hours.
Free shipping in 24/48 hours. Easy and secure payment. 30 days returns.
Contact info
Calle La Costera, N2, 46015, Valencia, Spain
- +34 960 13 00 20
- info@365rider.com
- www.365rider.com
4.1
Great
17K reviews
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Bad delivery and communication about delivery
Delivery via Mondial Relay and communication about status of delivery with 365Rider and Pick up point was very bad. It took me several e-mails and phonecalls to get my package.
November 10, 2025
Reply from 365rider
Dear DiTo,
We regret that your experience with the pickup point was not satisfactory.
However, we would like to clarify that the shipment was correctly dispatched and delivered via Mondial Relay, and the package was available at the selected pickup point.
Once the parcel is handed over to the carrier, the delivery process and pickup-point handling depend on the transport provider. Despite this, our customer service team remained available and provided assistance until the order was successfully collected.
We take note of your feedback to continue improving communication, but we must emphasize that the delivery itself was completed correctly.
Kind regards,
365Rider Customer Service
The company is unreliable
The company is unreliable. I’ve returned my trainers to them on 30/09 , we are on 26/11 and I had no refined but endless emails to not do so. Please , anyone who buys internationally from them , AVOID ! Scammers.
November 20, 2025
Unprompted review
Very bad service !!!!
Ι had ordered 2 pair of shoes a month ago, and they informed me first now that they have had an internal issue so it will be a delay in the shipping .I was planning to give them as a present so now the suprice is gone.I asked to relocate and in my first 2 message the did not reply and the 3rd one they told that now is too late to change the shipping address.What a sack service is this...
November 25, 2025
Unprompted review
solution for same price - appreciated !
The shoes I ordered were no longer available in my size after I placed my order. 365Rider offered me three other options (three other colours) at the same price. Much appreciated!
Competitive prices, delivery within a reasonable time frame (Mondial Relay), just the box was a little damaged during transport (depends on how careful the carrier is...). Highly recommended!
November 12, 2025
Unprompted review
I purchased a pair of shoes that…
I purchased a pair of shoes that arrived in very good condition and exactly as described. Unfortunately, the size didn’t fit, and I needed to exchange them. From that point on, my experience became extremely disappointing. I tried to contact the store for over a week, but the customer service phone number turned out to be useless — only an automated message answers, and the call gets disconnected. I called more than 15 times with no success.
On top of that, due to the store’s policy, they do not allow size exchanges for orders shipped outside the country, not even if you are willing to cover the return costs yourself. This lack of support and flexibility makes shopping from abroad very risky.
I would not recommend this store to anyone ordering from outside the country.
November 14, 2025
Reply from 365rider
Dear Panayiotis,
Thank you for your feedback.
After reviewing your case, we must clarify several points. Our customer service channels are fully operational, and we have a complete record of responses sent within standard timeframes. At no point was assistance denied, nor were you left without information.
Regarding size exchanges, our international return policy is clearly stated before purchase. For orders shipped outside the country, exchanges are not available due to logistical and customs constraints. This is standard practice in cross-border e-commerce and is communicated transparently prior to checkout.
We also note that returns are always possible under the applicable conditions, and customers may choose the option that best suits them before placing an order. Therefore, describing this as a “lack of support” or “risk” does not accurately reflect the service provided.
We regret that your expectations did not align with our policies, but we categorically reject the claim that support or communication was absent.
Kind regards,
365Rider Customer Service
Great service
Better value than the shops, website easy to navigate and delivery was very prompt. Ideal!!!
November 13, 2025
More than one week later
More than one week later, i still don’t have my shoes !
It is very difficult to obtain information from customer service.
It was my first order, I do not recommend it at all!
November 11, 2025
Unprompted review
Excellent and efficient....
November 11, 2025
Deceptive practices
Deceptive practices. No where in my order did it say I would be charged an additional shipping fee to the USA. When I contacted them they said “it’s on our website”. I looked again through my order and it wasn’t mentioned anywhere.
Their solution… refuse the the package, they would refund me the balance… minus the shipping charge of around 60 US Dollars.
Avoid this deceptive and predatory company
Gordon Bolles
October 31, 2025
Great products, prices and delivery
Good price on up to date running trainers, fast delivery
November 10, 2025
Ordered a pair of shoes
Ordered a pair of shoes, paid 17.00 for shipping. A week later I received a message saying I had to pay an additional 86.00 for shipping. Very deceitful, if I had known when I placed the order, I would not have bought them in the first place! NEVER doing business with them again!
November 1, 2025
Unprompted review
I placed my order on November 7th and I…
I placed my order on November 7th and I still haven't received it, but I haven't received a tracking number from the shipping company either. I don't think you are super fast
November 7, 2025
Unprompted review
Avoid. Refused my return at customs - no refund
I followed all return instructions, filled out forms and sent the item back. The company failed to provide the required customs paperwork and refused the delivery. Contact with the company is poor. No help resolving the issue, no refund.
If you think you can return an item easily you are wrong. Avoid
August 15, 2025
Unprompted review
Satisfied with the price and quality of…
Satisfied with the price and quality of the product.
+ excellent service👍👍👍
November 4, 2025
Prompt delivery and good packaging
October 24, 2025
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