Josh was super helpful over email when I had questions about getting side steps and gloss black pack fitted for my car. Responded quickly and followed-up closer to the time. Did a really good job and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service. The team were very helpful and I received my package quickly. I contacted them by email and they got back to me promptly, even taking the time to speak to me personally over the pho... See more
Company replied
I ordered a Defender spare wheel cover from 4x4HQ which unfortunately arrived with a crack in it, and the leather section had a few holes—most likely from transportation. I messaged them on a Sunday w... See more
I am really happy with the service. Communication was great, they kept me in the loop whilst they were retrieving the genuine part from Land Rover and delivery was very quick.
Company details
Written by the company
Online retailer of 4x4 parts globally. Find our products at our website, www.4x4-hq.com and our Amazon, eBay and Facebook stores!
Contact info
Unit 44, 20 Coal Cart Road, Birstall, LE4 3BY, Leicester, United Kingdom
- sales@4x4-hq.com
- www.4x4-hq.com
4.7
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived on time and the wheel cover for…
Arrived on time and the wheel cover for the landrover 90 is great and colour matches.
January 3, 2024
Reply from 4x4HQ
Thanks, John! - 4x4HQ
Advertisement
Fast and clear service would use again
December 6, 2023
Reply from 4x4HQ
Great to hear Graham, thank you! - 4x4HQ
Excellent service
Excellent service, quick delivery and too a very high standard as well.
December 11, 2023
Unprompted review
Reply from 4x4HQ
Thank you, Martyn! Great to hear! - 4x4HQ
Great service and fast delivery
Great service and fast delivery. I will be buying more very soon.
December 11, 2023
Reply from 4x4HQ
Thanks Allan, we look forward to hearing from you again soon! - 4x4HQ
Unusual colour item needed
Thank you for your help.
Unusual colour item needed and you had just what I was looking for. Now fitted and looking great.
December 11, 2023
Reply from 4x4HQ
Great to hear, Keith! Thanks! - 4x4HQ
Advertisement
They sent the products promptly
They sent the products promptly, and without the crazy UPS charges that Canadians normally get, so I plan to order from them again. They were well packed and the price was as quoted - excellent service.
December 7, 2023
Reply from 4x4HQ
Thanks for the kind words, Jeremy! Much appreciated! - 4x4HQ
Delivery estimate was a week on the…
Delivery estimate was a week on the website however received the delivery next day. Whoop Whoop
December 7, 2023
Reply from 4x4HQ
Thanks, Raj! - 4x4HQ
Slow delivery times
Took over a week to deliver promised Saturday delivery to compensate but turned up on Monday ?
November 17, 2023
Reply from 4x4HQ
Hi Cressida, your shipment was indeed sent on a Saturday delivery as promised, I'm sorry to hear it wasn't fulfilled? If you'd like to send me more details, I'm happy to chase this with the courier. This is the first I'm hearing about this, but I'm more than happy to look into this further for you.
Thanks - 4x4HQ
Customer service
Quality of the goods , followed by prompt exceptional customer service
Will buy from the company again due to my experience
November 14, 2023
Reply from 4x4HQ
Thanks, Linsey! - 4x4HQ
Advertisement
Absolutely fabulous service never…
Absolutely fabulous service never failed me yet ! Keep up the superb work guys and I’ll keep coming back.
November 1, 2023
Reply from 4x4HQ
Always a pleasure Derrick, thank you! - 4x4HQ
Perfect place for your 4x4!
Easy to use website and good selection of products. The mats I ordered were delivered quickly and packaged well. They fit perfectly and we’re so quick and easy to put in place. Definitely recommended
November 6, 2023
Reply from 4x4HQ
Hi Dawn, thank you very much for your kind words, it's very much appreciated! - 4x4HQ
The product arrived well packaged and…
The product arrived well packaged and in great condition. It arrived in a timely fashion. My questions and concerns were always addressed promptly.
November 1, 2023
Reply from 4x4HQ
Great to hear, thank you both! - 4x4HQ
Advertisement
Bought some side steps
Bought some side steps. They were of good quality and despatched quickly. I have two gripes:
The brackets to mount the steps seemed identical, and the markings weren't clear if there was a left right or front and rear.
Big issue was the plastic clips that were supplied. first it was good that replacement clips were supplied, however they were of really poor quality, broke easily and in some cases were hard to push in. If it wasn't for the clips it would have been a lot easier to do
October 18, 2023
Reply from 4x4HQ
Hi there,
Thanks for the feedback, we've certainly taken it all on board. Unfortunately the bracket mount markings are cast, so we've made an effort to better distinguish in future!
Also, the clips supplied are Genuine LR items, so we will work to find an upgrade as always!
Thanks again! - 4x4HQ
Ordered and delivered the next…
Ordered and delivered the next day,Great service and excellent product
October 6, 2023
Reply from 4x4HQ
Thanks, Dean! - 4x4HQ
Reply from 4x4HQ
Thank you James, very much appreciated! - 4x4HQ
product is ok
product is ok, but customer service isn't good enough. if you only provide your customers an email address as a point of contact, you MUST reply to emails.
September 19, 2023
Reply from 4x4HQ
Hi Dave,
I emailed a couple of weeks ago, but I'm yet to receive a reply.
My apologies you feel let down by the customer service you received. Phone numbers are down whilst we move to a new premises, however, there are several contact methods still available, including a Live Chat function on the website.
I note that your request for a full VAT receipt was ultimately handled; again, my apologies it took more than the one email to get this sorted for you.
If there's anything else I can do for you, please don't hesitate to get in touch.
Regards, Louis
Advertisement
Top quality goods and rapid delivery
August 22, 2023
Reply from 4x4HQ
Great to hear, Ruth... Thanks! - 4x4HQ
Excellent service and communication
Excellent service and communication , part arrived on time , Thank you MG CANNON Dorchester
August 22, 2023
Reply from 4x4HQ
Thanks, Ken! - 4x4HQ
4x4HQ Top Company
I received a friendly, fast and professional service, couldn't have been more helpful.
Will definitely use 4x4HQ again.
August 6, 2023
Reply from 4x4HQ
Thank you Brian, very kind! We look forward to welcoming you back soon! - 4x4HQ
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.