Their is always a live agent ready to speak with you even when the automative recorder say the office hours are closed. When agents have to call as a reminder it is never threatening rather friendly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everyone was wonderful, I thought what a great group to be working with. One BIG problem, My money was to be deposited in my account last night 07/08/2025, nothing hit as promised. Elizabeth
This financial company has superb customer service staff. Everyone who answers the phone is fantastic. My loan officer was Sui Murphy, and she did a great job, answering all my questions, being so pat... See more
Company replied
They where smooth..very workable fast fast fast I’m so happy this company is awesome now I have too do my part n finished my end on the payments they where fast 15 min or less depositing the cash as t... See more
Company details
- #85 of 86 best companies in Loan Agency
- #173 of 182 best companies in Alternative Financial Service
- #14 of 14 best companies in Car Finance and Loan Company
- #101 of 105 best companies in Financial Institution
- #243 of 254 best companies in Non-Bank Financial Service
Written by the company
LoanMart connects consumers with the cash they need, including through car title loans. Credit issues aren’t a problem! Apply in minutes, and get your cash in just hours. Contact us to see your borrowing options and full disclosures. Call toll free: 855-422-7412 or visit us online!
Contact info
15400 Sherman Way, Suite 300, 91406, Los Angeles, United States
- 855-422-7412
- customerservice@loanmart.com
- www.800loanmart.com
3.5
Average
558 reviews
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was quick and able to get…
The process was quick and able to get same day funding
April 29, 2025
The courtesy of the customer service…
The courtesy of the customer service representative was very appreciative. A quick and easy process.
April 29, 2025
This company is trash
This company is trash. They will repo your car of you are behind 2 months. Then when you do pay off your title loan. They give you the runaround about mailing you your title back. They will say you have to go to dmv and request a lost title. Because they mail it. Without a tracking number and it got lost in the mail. Borrow money from family or friend or go somewhere else. Don't go here. You have been warned.
April 25, 2025
Unprompted review
Fue muy profesional y una garantía de…
Fue muy profesional y una garantía de confianza
April 26, 2025
I probably called about 15 times to ask…
I probably called about 15 times to ask if I did everything right, everyone was real friendly and help me greatly even when I was bothersome. Terrific employees!!
April 25, 2025
Get the money you need firstly an be sure no add ons
Withdraw more than needed you can not add more funds even with perfect record
April 23, 2025
Reply from LoanMart
Ms. Marlette:
We appreciate you taking the time to review your experience with ChoiceCash. We are sorry to hear that you have not had a great experience. While we cannot speak about specifics of the status and history of your account, including the value of the vehicle required by the lender in order to obtain additional funds on this public forum, we would gladly respond to any inquiries you may have. Therefore, if you wish to discuss this matter further, please contact the Compliance Department at compliance@loanmart.com. Thanks again for sharing your feedback.
Great customer service😀
April 18, 2025
Process wasn’t too long
Process wasn’t too long , soon as you submit documents funds are available!!!
April 18, 2025
great service
April 18, 2025
Reply from LoanMart
Thanks much for the 5 star review. It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. Thanks again for sharing your feedback.
They were very helpful and got me just…
They were very helpful and got me just what I needed in a timely manner.
April 25, 2025
Reply from LoanMart
Thank you for the 5 star review! We’re happy to hear that you had a positive experience with us. We’re happy to help whenever you need us again!
Great easy and quick process.
April 17, 2025
Reply from LoanMart
Thanks Orlando for taking the time to leave a review. We are happy to have been able to assist you with your financial needs. We look forward to being your financial resource again in the future.
Three stars because at this point
Three stars because at this point, I haven’t got the money yet
April 23, 2025
Reply from LoanMart
Thank you for taking the time to share your loan experience with LoanMart. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been. Thanks again for your business.
Friendly customer support and fast…
Friendly customer support and fast service. I receive the money quickly once I submitted all documents they need. I will give a second review once I pay off my loan, perhaps I will give 5 star if everything went well once the contract is finish. Thank you!
April 24, 2025
Reply from LoanMart
Thank you for taking the time to share your loan experience with LoanMart. We are excited that we were able to assist you in a prompt manner. We’re happy to help whenever you need us again!
Reply from LoanMart
We appreciate you taking the time to review your experience with LoanMart. We’re sorry to hear that the loan process was a bit cumbersome for you. Thanks again for sharing your feedback.
All the loan officers were experienced…
All the loan officers were experienced and Helpful - especially ILsa. I had a challange with one individual, it was a language barrier and he seemed rushed.
Extremely disappointed at the length of time it takes for the funds to be deposited.
April 23, 2025
Reply from LoanMart
Thank you for taking the time to share your experience, Monique. We apologize that the process took longer than you would have liked. Thanks again and we hope you’ll continue to choose LoanMart in the future.
Great company to work with
Great company to work with
Excellent employees very polite respectful knowledgeable and attentive to customers needs
April 23, 2025
Reply from LoanMart
We appreciate you taking the time to review your experience with LoanMart. We have worked hard to establish an outstanding reputation for quality service. We look forward to being your financial resource again in the future.
Love the customer service fast response…
Love the customer service fast response time and every single agent or loan officer was very helpful
April 22, 2025
Reply from LoanMart
Thank you for taking the time to share your experience, Brandy. We are happy to have been able to assist you with a LoanMart loan! Thanks again and we hope you’ll continue to choose LoanMart in the future.
Dealing with two representatives
Dealing with two representatives, misleading information, no timely response to emails, not kept in the loop
April 22, 2025
Reply from LoanMart
Thank you for taking the time to share your loan experience with LoanMart. We’re sorry to hear about your frustration – our aim is to make the LoanMart process transparent and easy from start to finish. Thanks again for sharing your feedback.
They're pretty good about helping but…
They're pretty good about helping but there's to many pictures to get on the vehicle that your giving up the title
April 18, 2025
Reply from LoanMart
We appreciate you taking the time to review your experience with LoanMart. We are happy to have been able to assist you with your financial needs. We’re happy to help whenever you need us again!
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