LoanMart Reviews 558

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, helpful, and professional, often highlighting specific individuals for their excellent service and patience. Many people also appreciate the strong customer service, noting that representatives are often attentive, knowledgeable, and go above and beyond to assist with the loan process. However, some people were dissatisfied with the payment process and the pricing. Several customers reported issues with promised deposits not arriving on time and expressed concerns about high interest rates and the difficulty of paying off loans due to how interest is calculated. Additionally, some reviewers mentioned that the service can be ambiguous, with inconsistencies in information provided by different employees and a lack of flexibility in payment situations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Payment

Customers consistently express dissatisfaction with the payment process. Many reviewers report that high... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the friendly, efficient, and quick... See more

Price

Users describe negative interactions with price, primarily due to extremely high interest rates. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their is always a live agent ready to speak with you even when the automative recorder say the office hours are closed. When agents have to call as a reminder it is never threatening rather friendly... See more

Company replied

Rated 4 out of 5 stars

Everyone was wonderful, I thought what a great group to be working with. One BIG problem, My money was to be deposited in my account last night 07/08/2025, nothing hit as promised. Elizabeth

Rated 5 out of 5 stars

This financial company has superb customer service staff. Everyone who answers the phone is fantastic. My loan officer was Sui Murphy, and she did a great job, answering all my questions, being so pat... See more

Company replied

Rated 5 out of 5 stars

They where smooth..very workable fast fast fast I’m so happy this company is awesome now I have too do my part n finished my end on the payments they where fast 15 min or less depositing the cash as t... See more


Company details

  1. #85 of 86 best companies in Loan Agency
  2. #173 of 182 best companies in Alternative Financial Service
  3. #14 of 14 best companies in Car Finance and Loan Company
  4. #101 of 105 best companies in Financial Institution
  5. #243 of 254 best companies in Non-Bank Financial Service

Written by the company

LoanMart connects consumers with the cash they need, including through car title loans. Credit issues aren’t a problem! Apply in minutes, and get your cash in just hours. Contact us to see your borrowing options and full disclosures. Call toll free: 855-422-7412 or visit us online!


Contact info

3.5

Average

TrustScore 3.5 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made things simple and easy

Made things simple and easy, thank you😊

April 19, 2025
LoanMart logo

Reply from LoanMart

We appreciate you taking the time to review your experience with LoanMart. We’re happy to hear we were able to help! We truly appreciate your business and look forward to serving you again.

Rated 5 out of 5 stars

They are great!

I love everything about you all tjanks

April 17, 2025
LoanMart logo

Reply from LoanMart

Thanks for the feedback, Lisa. We are excited that we were able to assist you in a prompt manner. We truly appreciate your business and look forward to serving you again.

Rated 5 out of 5 stars

Fast and easy simple

Fast and easy simple

April 17, 2025
LoanMart logo

Reply from LoanMart

Thanks much for the review, Teresa! We’re happy to hear that you had a positive experience with us. We’re happy to help whenever you need us again!

Rated 5 out of 5 stars

Kind

Kind, respectful, and very prompt. Made getting this loan stress free.

April 17, 2025
LoanMart logo

Reply from LoanMart

Thank you for taking the time to share your experience, Maria. We are excited that we were able to assist you in a prompt manner. We look forward to being your financial resource again in the future.

Rated 5 out of 5 stars

Great service

Great service! Very helpful in a difficult time

April 17, 2025
LoanMart logo

Reply from LoanMart

Thank you for taking the time to share your loan experience with LoanMart. We have worked hard to establish an outstanding reputation for quality service. We’re happy to help whenever you need us again!

Rated 1 out of 5 stars

Do not go anywhere near this company

Do not go anywhere near this company. Stay as far away as possible. They’ll only allow you to change your payment date once and they tell you to call them if you’re having trouble making your payment and that they work with you. That is a lie and I have called them on that several times. They do extensions but in order to get an extension so you won’t get collections calls you have to pay half of your payment before they’ll even consider it. Customer service is horrible, you can ask the same question to 3 different people and you’ll get 3 different answers. Not only has my payoff amount not budged, but it has gone up. Take my advice, DO NOT CALL THIS COMPANY FOR A LOAN

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Paid off loan

Paid off loan, but the lien will take 1 month to released, which is absurd considering it only took them 1 hour to place the lien. Beware they will hold your title if pay off early in hopes that they can trap you again.

February 28, 2025
Unprompted review
LoanMart logo

Reply from LoanMart

Mr. Terrill:

Thank you for taking the time to express your concerns regarding the ChoiceCash Loan, which is made and originated by Capital Community Bank ("CCBank"), a Utah State Chartered bank located in Provo, Utah, Member FDIC. The ChoiceCash Loan is serviced by LoanMart.

We appreciate your feedback and would like to look into this matter further. However, we are unable to identify an account with the limited information provided in this public forum. Additionally, your statement that it will take a month to release your lien appears to be incorrect, and we would like the opportunity to clarify this for you.

Please reach out to the Compliance Department at compliance@loanmart.com so we can review your account details and address your concerns as quickly as possible.

Rated 1 out of 5 stars

Every month I am not able to login!!!

Every month I am not able to login!!!
My email is not found, my user name and password has to be changed all the time!!!! Not good!!! I don’t understand why it happens every month!

February 18, 2025
Unprompted review
LoanMart logo

Reply from LoanMart

We apologize for the inconvenience you’ve been experiencing with your login. We understand how frustrating this must be, and we want to help resolve the issue for you.

For immediate assistance, please ensure that you are using the correct email and username associated with your account. If you continue to experience difficulties, we recommend resetting your password or clearing your browser’s cache before attempting to log in again.

If the issue persists, please contact LoanMart's Compliance Department at compliance@loanmart.com, and they will be happy to assist you further.

We appreciate your patience and look forward to resolving this for you.

Rated 1 out of 5 stars

Interest Rates is against certain State…

Interest Rates is against certain State Laws.. Virginia State Law is very clear (Code of Virginia 6.2-2216) … I cannot believe a lending company will make you pay 110% interests when in your own State in which you reside in the highest is 36% per year . Even the Consumer. I’m just learning this by a friend that’s an attorney, I expect all my money to be returned of what I have over paid.

February 16, 2025
Unprompted review
Rated 1 out of 5 stars

Loan Mart is a predatory lender/legal…

Loan Mart is a predatory lender/legal loan shark. My pickup broke down in the middle of winter along I 90 at the border of South Dakota and Wyoming. I had to buy a new transmission. By time I was back on the road it was going to cost me $7500 dollars. Loan mart was my last option for the circumstance. I borrowed $7700 and I have been paying these people and so far I have payed them over $20000. And I am still not paid off and Loan Mart has the title to my paid off 2014 Silverado. Do not borrow money from these people. It is a scam.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very streamlined

Very streamlined, virtual process makes it easiest. Not having to sit around a location for at least half a day makes it more convenient for me. I didn’t mind it taking a few days. The issue I had that could improve things, a step by step document. Bullet points each step with required documents so the applicant can be ready for the next step.

December 10, 2024
Rated 1 out of 5 stars

More like a donation to the company than a loan to me

I started my application on Sunday and waited 2 hours for the call they told me to expect. The site said they were 24 hours. That was their first lie. They were not open on Sunday and they close promptly at 5 Monday thru Friday. They don't care about getting your loan funded only about getting your title into their greedy 90 percent interest hands. Then they talk about funding. It is Tuesday night and they have the title to my car and I have NOTHING. I told the representative that if I didn't have the money today, I didn't want the loan. She acted like it was no problem to sucker me into handing over my papers when she never intended to get me the funds today. They charge a $500 loan writing fee on top of their 90 percent interest and they can't even be bothered with getting you your money in a timely fashion. I would highly recommend going elsewhere. They ask for your documents one at a time instead of telling you everything they need up front so it takes forever to get them everything they want. They only had to deliver one thing to me and they couldn't even do that. I had everything they needed today by 11:27 a.m. and they did nothing to get me my loan money. I started this process 3 days ago and they meticulously demanded more and more from me to get the loan. I jumped through hoop after hoop for 3 days only to end up with my car title gone and no money in my pocket. Sickening.

December 17, 2024
Unprompted review
LoanMart logo

Reply from LoanMart

Thanks Terisa for taking the time to leave a review. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been.

Rated 1 out of 5 stars

If i could give negative 10 stars I…

If i could give negative 10 stars I would. This is the worst company ever. They are compulsive liars. ANY amount that you borrow is going to DOUBLE. It doesn’t matter how many large lump sum payments you make , your balance will continue to go up. They will call your phone 20 times a day if they have to to get your payment. They DO NOT care about you, they simply just want you to default on the loan so they can take your car. I called This morning to pay off my 7,000 balance, (when i only borrowed 3,000) it’s taking them HOURS just to PAY IT OFF. They’re making it extremely difficult on purpose. Having me sign all these forms and then say call back when you do. Just save yourself the trouble. I took Out the loan to avoid eviction and I would’ve much rather been evicted. I spent 12,000 over 2.5 years off of a 3,000 loan. DO NOT DO IT

December 16, 2024
Unprompted review
LoanMart logo

Reply from LoanMart

Thank you for taking the time to share your experience, Ave. We apologize that the process took longer than you would have liked.

Rated 1 out of 5 stars

La peor expereciencia de mi vida

La peor expereciencia de mi vida, no suelo dejar review pero espero esto ayude a que no cometan mi error esta empresa es lo peor qu epudo pasarme, no solo bloquean tus llamadas y no responden y al identificra tu cuenta te tratan de lo peor, uno de los pagos se devolvio y se atraso y ellos se llevaron mi carro sin ninguna notificacion, un sabado en la manana, y segun el lugar donde se llevan el carro no abre los fines de seman, convenientemente para ellos, tuve que pagar 1500$ por recargos increibles para que me dijeran donde estaba mi carro, mas 400$ en la yarda por llevarse mi carro, ademas de que me prestaron 5000$ y luego de 12 meses pagando 498$ aun tenia que pagar 6900$ algo simplemente increible, y para terminar despues de pagar esto me colcoaron un pago tardio en mir eporte de credito simplemente no lo hagan una ESTAFA INCREIBLE OJALA ALGUN DIA ESTOS FRAUDES DEJEN DE EXISTIR

The worst experience of my life, I don't usually leave a review but I hope this helps them not make my mistake this company is the worst thing that could happen to me, not only do they block your calls and don't answer and when you identify your account they treat you the worst, one of the payments was returned and late and they took my car without any notification, on a Saturday morning, and according to the place where they take the car does not open on weekends conveniently for them, I had to pay $1,500 for incredible recharges, plus $400 at the yard for taking my car, plus they lent me $5,000 and after 12 months paying $498 I still had to pay $6,900, something simply incredible, and to finish after paying this I They placed a late payment on my credit report, just don't do it, an INCREDIBLE SCAM HOPEFULLY ONE DAY THESE FRAUDS CEASE TO EXIST

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

Predatory lending at its absolute…

Predatory lending at its absolute finest. This is legal loansharking... Savages who take advantage of people in desperate situations. YOu are better off just selling your call privately. Do yourself a favor and stay AWAY from these animals.

December 10, 2024
Unprompted review
LoanMart logo

Reply from LoanMart

Thanks for the feedback, Jorge. We regret to hear that you weren’t 100% satisfied with the process.

Rated 1 out of 5 stars

Don’t Do IT!!!!!

So when you say you want to pay off your loan it goes like this! Literally overnight My loan with LoanMart went from $4200 to almost $5000. I paid what the Supervisor gave me as a payoff, and expected my title to appear within a few days. It’s been 3 weeks. I haven’t received it. I called them. They said well no you owe us another $30 so now I’m pissed and I would never do business with this company ever again! The guy on the phone told me I can’t do anything more for you tonight. We close in two minutes and he hung up on me. All I ask was to talk to a supervisor. I have no idea where the $30 came from. $30 is holding up my title. I have not heard one thing from them since “supposed” pay off and have just been waiting for the title to appear in the mail! I have faithfully paid on this stupid account for 2.5 years and it ends like this!

November 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look