This was my first time shopping with Ubuy, and I had a very positive experience. The ordering process was simple and straightforward, the product arrived as described, and the delivery was on time. Cu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a replacement battery for my router which is a Lithium ion Battery as my old one was swollen so much the back panel came off. The shipping was 2 days later than expected but thf battery is... See more
Company replied
Absolutely superb service. Ordered a Terry's Chocolate Orange Milk Chocolate. Really big fan of Terry's Chocolate Orange. But this brand is not available locally. Ubuy has satisfied my craving for del... See more
Company replied
This is the 2nd time I ordered in UBUY, I just want to tell you guys that I am satisfied with the quick delivery even its Friday they delivered my Graviola Capsule. This product strengthens my Immune... See more
Company replied
Company details
Written by the company
The best online shopping website in Kuwait. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Kuwait: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & korea . Buy from Ubuy Kuwait to ship from the USA, UK and China. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓100 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Kuwait
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22,, Kuwait, Kuwait
- (+965) - 22204472/ 22055305
- info@ubuy.com
- www.a.ubuy.com.kw
4.4
Excellent
261 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a bag but you didnt have the…
I ordered a bag but you didnt have the right color so i asked for a refund and i still didnt get my money
PLEASE REFUND MY MONEY !!!!
August 3, 2023
Reply from Ubuy Kuwait
Hello Noor,
Please accept our sincere apologies for the inconvenience caused to you. According to the latest update from our accounts team, we have processed the complete refund for your order. We have shared the refund details with you over the email and we request you to please check and revert us to the same.
The feedback has been shared with our relevant team and we will improve on the same. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Advertisement
The order take to long to delived
August 8, 2023
Reply from Ubuy Kuwait
Hello,
We are sorry to hear this. Please be informed that your order has been dispatched from our warehouse facility. We have shared the current status of your order with you via email.
Your order will deliver to your place within specified time frame. Once again, we are sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello Ali,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Dislike with non commitment of date…
Dislike with non commitment of date specified for delivery of the item
July 4, 2023
Reply from Ubuy Kuwait
Hello Naema Reza,
Thank you for reviewing us. We have shared the tracking details with you over email. We request you to please check and revert us back to the same.
The feedback has been shared with our relevant team and we will improve on the same. We are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
my shipment is late
I pay more money for the shipment and its supposed to arrive faster but its late ????
July 8, 2023
Reply from Ubuy Kuwait
Hello,
Please accept our sincere apologies for the inconvenience caused to you. Please be informed that your order was delayed from the seller's side. We have forwarded this concern to Quality team to take corrective actions.
We will process the delay compensation in your Ubuy account once your order deliver to your place. We also make sure that such issue will not happen in future.
Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Advertisement
Reply from Ubuy Kuwait
Hello Hussan Marafi,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Always on time 👍🏼
July 1, 2023
Reply from Ubuy Kuwait
Hello Haya alnajdi,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I’m satisfied
July 8, 2023
Reply from Ubuy Kuwait
Hello Faisal Al Mejren,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Beyond expectations
Best products from many places really beyond expectations especially delivery time and boxing
July 4, 2023
Reply from Ubuy Kuwait
Hello Mahmoud Munir,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Advertisement
30 kd for clearence and shipping is a…
30 kd for clearence and shipping is a bit too much, most of my orders dont even go above 30 kd
July 2, 2023
Reply from Ubuy Kuwait
Hello Khaled al Otaibi,
Thank you for sharing your valuable feedback. Please accept our sincere apologies for the inconvenience caused. The review has been with our relevant team. Also, we have shared an email with the complete information. We request you to please revert us back to the same email, so that we may assist you further.
We value our customers and take all the necessary actions for their satisfaction. Once again, we apologize for the inconvenience caused to you.
Best Regards,
Team Ubuy
Quick delivery & Satisfied in using of Graviola capsule
This is the 2nd time I ordered in UBUY, I just want to tell you guys that I am satisfied with the quick delivery even its Friday they delivered my Graviola Capsule. This product strengthens my Immune System. Before monthly I'm sick now I only visited the Doctor once this past 6 months.
June 3, 2023
Reply from Ubuy Kuwait
Hello Ma Lourdes Medina Mendiola,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
The prompt delivery
The prompt delivery. Price although need to be competitive because freight cost plus handling costs is very high. Thereby increasing the landed cost of the item being ordered.
June 4, 2023
Reply from Ubuy Kuwait
Hello Jason Arthur Fernandez,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
We like your prompt servises
May 31, 2023
Reply from Ubuy Kuwait
Hello Mohamed Farooq,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Advertisement
Several sellers, feature of tracking the status of the
The parts are available from several sellers, which allows for a variety of prices and quality, Providing time options for delivery with the feature of tracking the status of the goods.
June 5, 2023
Reply from Ubuy Kuwait
Hello Abdullah Falah Alkhaldi,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Great shopping experience
June 5, 2023
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I have not received it yet
June 3, 2023
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
the delivery time is long
June 3, 2023
Reply from Ubuy Kuwait
Hi, We are sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused. Please let us know your query in detail at info@ubuy.com so we may check and assist you. Thank you once again for your valuable feedback.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Advertisement
All the delivery comes in time
All the delivery comes in time and the order packaging for all the order are the best and fast.
June 2, 2023
Reply from Ubuy Kuwait
Hello Saleh Arman,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Whatever the specs were in the order
Whatever the specs were in the order, that's what arrived.
And that's what is important to the orderer in order to accomplish the plan in mind.
May 15, 2023
Reply from Ubuy Kuwait
Hello Roel B.E,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I order from Ubuy as I can find what I…
I order from Ubuy as I can find what I need easily and it can be delivered fast.
May 4, 2023
Reply from Ubuy Kuwait
Hello Jassim Alanjari,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.