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Rated 3 out of 5 stars

Compétitive price and 2 day test pack delivered. But no email received for pin no. An hour wait on line in queue on téléphone for help but agent quickly sorted inputting pin code for me and so poste... See more

Rated 5 out of 5 stars

Where can you find a Covid Laboratory who will make instant changes to certificates when your clients cannot even remember their emails or date of birth correctly! I cannot thank this team enough for... See more

Rated 5 out of 5 stars

Very happy with this service. Was concerned about delay in getting results but after emailing them found out that PCR test kit was still in transit due to Royal Mail New Year holidays. On their recei... See more

Rated 5 out of 5 stars

Great so far… put the wrong date of arrival to the UK on our PCR test request, and processed it. When I noticed what I had done, I panicked like hell - there are four of us! This is the first time I’... See more

4.6

Excellent

TrustScore 4.5 out of 5

226 reviews

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4.6

All reviews

(226)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 3 out of 5 stars

result link don't work

I received an email containing a link to download the results of my Day 2 test. Unfortunately the link did not work.

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company, their customer service is premier. Communication is swift, concise and easy to understand.

I was impressed and highly recommend this company. I will definitely utilize their service again.

January 22, 2022
Unprompted review
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Rated 5 out of 5 stars

The fast response and extremely…

The fast response and extremely helpfulness from this company is exceptional
I had to contact them to change my flight details twice and they were very helpful and polite in doing so.
The test arrived promptly also which put my mind at ease
I'd recommend using to anyone

January 22, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service . I arrived back from the US on a Thursday. The 2- day test was waiting for me. I sent it off Thursday afternoon and received the result the next day. The most difficult part of taking the test was making the flat cardboard into a neat box to hold the phial!!

January 22, 2022
Unprompted review
Rated 5 out of 5 stars

Very understanding and cooperative…

Very understanding and cooperative people.
I received an email containing a link to download the results of my Day 2 test. Unfortunately the link did not work. I contacted the lab and the results were emailed to me within minutes!
Thank you A1lab.

January 21, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, we did not choose the Lab, it was actually used by the company we booked through which was Allhealthcare.co.uk.

They actually gave us a false positive, after we did not activate the first kit on time. Then we asked them to kindly allow us to see the results online. Their system did not allow us to do so, they changed the password and still we weren't able to see it.

Although they politely replied to our complain, as we confirmed negative results with 2 external companies, they did not actually make it any easier for day 5 and day 8 test to release. Still stuck at home, all due to their inability to deal with customers requests properly. At the end they used the same password which was unsupported by European/british keyboards and did not work. It isn't possible to see the results, at the cost of a lot of money, time and freedom.

Avoid them at all costs, check the companies that work with them before doing your booking, as you don't necessarily choose them, they partner other companies.

January 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Great and smooth service

Great and smooth service.
I've ordered day2 and day8 PCR tests last minute. Tests arrived on time. Also, emailed 24/7 support as I forgot to note PCR ref to register the kit. Guys reached back in 15 mins and set all up.

10/10, recommend to all

January 17, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Fantastic service! Results came back quickly; however, I could not download the form. I sent them an e-mail and, even though it was after 9PM, received a reply - and my results!. Very well done A1 lab and thank you :)

January 14, 2022
Unprompted review

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