A1 Taxis Reviews 

467
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the helpful, polite, and professional drivers who consistently arrive punctually for every trip. Passengers also highlight smooth, comfortable rides, mentioning that staff readily assist with luggage and ensure safe journeys to destinations. However, some customers also noted frustrating booking issues where scheduled vehicles completely failed to arrive or were booked for the wrong date. A few reviewers additionally experienced unfulfilled reservations, communication difficulties, and unexpected payment problems that left them stranded. These individuals felt let down by the lack of proper support when resolving these booking failures.

What people talk about most

Service

People report positive experiences with service, often highlighting reliable and punctual drivers. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers as polite, professional, and... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, frequently highlighting that drivers... See more

Booking process

Customers consistently note ambiguous experiences with booking_process. People report that the platform is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to take my mother to the Doctors this morning and was very impressed with the whole service, from booking the taxi (helpful and friendly staff) to the lovely, helpful and friendly driver No 22... See more

Rated 5 out of 5 stars

I don't normally do reviews but I just wanted to say a big thank you to the very kind driver who took time out of his busy early morning to help me get to work after the horrendous conditions of the i... See more

Rated 5 out of 5 stars

We love using A1 taxis - always on time and lovely drivers. Car 4 took us to the airport and arrived with a car seat for our daughter already installed which made the progress much smoother. We would... See more

Rated 5 out of 5 stars

Hakim was a superb driver. He navigated the M25 like a prime Jamie Vardy in the box. A clinical operator. Would highly recommend #56 for any occasions in and around the St Albans area.


4.8

Excellent

TrustScore 5 out of 5

467 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(467)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable service

Reliable service, car arrived on time and was tidy inside. Driver was really friendly. Thank you

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Polite Driver

Driver number 4, Irfan, picked us up at our pre arranged time.
He loaded our bags into the boot.
He was very polite and we enjoyed a smooth ride to the airport.
Would certainly use again.

January 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Car4 at A1 taxis.

All very good - used car4 - arrived early and we got two big suitcases and 2 bike boxes into the car which was a relief! So excellent service !

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

We love using A1 taxis

We love using A1 taxis - always on time and lovely drivers. Car 4 took us to the airport and arrived with a car seat for our daughter already installed which made the progress much smoother. We would highly recommend!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I don't normally do reviews but I just wanted to say a big thank you to the very kind driver who took time out of his busy early morning to help me get to work after the horrendous conditions of the icy roads and paths on Friday the 9th. Thank you again, very much appreciate.

January 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Car number 4

The driver was friendly, communicative and on time.
Also very patient considering the traffic we got stuck in.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Driver 9 is the way to go!

Driver 9 was here before the allocated time and was incredibly helpful, especially with one of our accessibility needed members. Driving was smooth and driver was friendly and conversational

December 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Driver 9 was excellent

Driver 9 was very friendly, dealt with all of our luggage. He was ready before the pick up time and was very helpful throughout the process.

December 23, 2025
Unprompted review
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