A1 Taxis logo
Visit website

A1 Taxis Reviews 

467
•
TrustScore 5 out of 5

4.8

Taxi Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the helpful, polite, and professional drivers who consistently arrive punctually for every trip. Passengers also highlight smooth, comfortable rides, mentioning that staff readily assist with luggage and ensure safe journeys to destinations. However, some customers also noted frustrating booking issues where scheduled vehicles completely failed to arrive or were booked for the wrong date. A few reviewers additionally experienced unfulfilled reservations, communication difficulties, and unexpected payment problems that left them stranded. These individuals felt let down by the lack of proper support when resolving these booking failures.

What people talk about most

Service

People report positive experiences with service, often highlighting reliable and punctual drivers. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers as polite, professional, and... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, frequently highlighting that drivers... See more

Booking process

Customers consistently note ambiguous experiences with booking_process. People report that the platform is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to take my mother to the Doctors this morning and was very impressed with the whole service, from booking the taxi (helpful and friendly staff) to the lovely, helpful and friendly driver No 22... See more

Rated 5 out of 5 stars

I don't normally do reviews but I just wanted to say a big thank you to the very kind driver who took time out of his busy early morning to help me get to work after the horrendous conditions of the i... See more

Rated 5 out of 5 stars

We love using A1 taxis - always on time and lovely drivers. Car 4 took us to the airport and arrived with a car seat for our daughter already installed which made the progress much smoother. We would... See more

Rated 5 out of 5 stars

Hakim was a superb driver. He navigated the M25 like a prime Jamie Vardy in the box. A clinical operator. Would highly recommend #56 for any occasions in and around the St Albans area.

Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Courier and Delivery Service
  4. Minibus Taxi Service
  5. Taxi Stand
  6. Transportation Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

467 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(467)

147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Advertisement
Rated 1 out of 5 stars

£12 to travel a mile!

Ordered a taxi from sandbach railway station to third avenue,perhaps a mile,driver was late and was then charged £12!!,travelled from Manchester to Middlesbrough on a coach £13.50,£12 to travel a mile,feel like I’ve been Robbed!

September 22, 2025
Unprompted review
A1 Taxis logo

Reply from A1 Taxis

Hi, We are A1 Taxis in St Albans. All A1 Taxis are owned by different people. Please remove the wrong review. Kind regards.

Rated 5 out of 5 stars

Car 4

Car 4 - Excellent service, quick and helpful pick up from the airport

November 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Heathrow

Picked up at Heathrow earlier today.A1 always 100% reliable. Good cars nice friendly professional drivers. Always use them and have never been let down

November 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Car 4 was brilliant

Car 4 was brilliant. waited patiently for me when my plane came in late and got me home safe. thank you!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Driver #56 came to collect me from the…

Driver #56 came to collect me from the airport. After a really long journey, I was so relived that he was on time and called to check if I was ready for collection. Nice, respectful, clean car (smelt nice too). Thoroughly recommend.

November 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look