Aab Reviews 

241
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide variety of items, the quality of the materials, and the elegant designs. Reviewers often highlight the helpfulness of the customer service team in guiding them with sizing and processing exchanges. The website is generally found to be easy to navigate, with clear product descriptions and high-quality images. However, some customers also noted issues with product quality, such as thin fabrics, inaccurate sizing, and discrepancies between product descriptions and received items. There is also significant dissatisfaction regarding customer service response times and the refund process, with many reporting delays and a need to escalate issues to receive their money back. Some people were dissatisfied with the return policy, finding it inflexible or difficult to navigate, especially concerning items that did not fit.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers praising the high quality materials,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the materials,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the excellent, friendly, and... See more

Return policy

Customers consistently note ambiguous experiences with the return policy, with some finding the process easy... See more

Refund

People report negative experiences with refund, often citing significant delays and a heavily mismanaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my first time shopping at Aab, and I was really impressed by the wide variety of items available. I was unsure about the abaya sizing, but the customer service team was extremely helpful and... See more

Company replied

Rated 5 out of 5 stars

Customer service was great. A friend and I bought the co-ord set in advance for our friend’s birthday but we bought the wrong size. As we’d bought in advance, the exchange window of 2 weeks had expire... See more

Company replied

Rated 5 out of 5 stars

I have brought Abayahs and scarves many times from Aab… their service is excellent. Parcels always come on time and the quality of their products is exceptional.. the stitching and workmanship is supe... See more

Company replied

Rated 5 out of 5 stars

Aab's quality always keeps me coming back! I wear their premium jersey hijabs daily and have seen no sign of bobbles. Such quick delivery and smooth returns too!

Company replied


Company details

  1. Clothing Store

Written by the company

Modesty at the core of every design. We design stylish clothing for women, prioritising modesty with every detail. No revealing slits, low necklines, or sleeveless dresses. Shop confidently with modesty at the heart of our designs.


Contact info

3.6

Average

TrustScore 3.5 out of 5

241 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(241)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aab Farheen

Aab
Best forever
Special thanks to one of customers advisor named Farheen she’s very nice very very nice
To help customers we always have like this kind of advisor thanks farheen
Love from Ayisha

October 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Best modest office wear on the planet!

What I've been looking for in modest office wear! For those wanting to be both western formal and yet fully covered for discreet and understated elegance !

Absolutely love my first few dresses recently with outstanding chic cuts, high end design and finish. Will definitely be a regular with Aab.

October 12, 2024
Unprompted review
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Reply from Aab

Assalaam Alaykum,

Thank you so much for taking the time to leave us such a rewarding review, we are thrilled to hear that you had a positive experience with us.

Your feedback is invaluable to us and helps us continue to improve.

Thank You

Aab Customer Care Team

Rated 4 out of 5 stars

The dress is GRET

The dress I ordered on July 9 arrived today. The following month, August, I contacted them and asked when they were going to send me my purchase, and they replied that it would take 6-8 weeks for the customer to be exported and sent, where I was very shocked at that information because it was not said anywhere... After additional weeks of waiting, I contact them again with an email and ask for my order and for them to explain more precisely when I can expect to receive my dress, but then they answer that someone will contact me and contact me again via email and that someone never contacted me contacted. I tried to send them a message again, but I was blocked, which made me very angry ... I thought that this company didn't even exist and that it was a fake website....
Last week I received an email that they finally sent me a dress, I was shocked that someone contacted me... and really today the dress I ordered arrived exactly as I imagined... I like it cotton and beautifully embroidered and what is the most important it fits my size exactly, given that I am tall, the length is ideal.
So in this way, I would like to suggest to Aab profile that they refine and better specify their website regarding delivery and that they necessarily improve their work with customers because it is really ugly to answer automatically and not professionally.
Thank you Aab, the dress is great and I think I will order another one in the hope that the second one will be delivered faster.

September 24, 2024
Unprompted review
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Reply from Aab

Asslaaam Alaykum Zehra,

Thank You for your review.

We understand your frustration regarding the ongoing delay with your order from our Atelier Collection. We apologize for any inconvenience this may have caused.

As we have discussed previously, our Atelier Collection items are handcrafted and require up to six weeks for tailoring and shipping.

While we strive to meet this timeframe, unforeseen circumstances can sometimes lead to delays.

We apologise if you feel that there has been a lapse in communication, we can see that we have been in constant communication with you and the last email sent to you regarding this was on 05/09/24 to which you have not responded. We can confirm that we have replied to all your emails in a professional manner.

We are glad that you have received your item and are happy with your purchase and we hope you enjoy wearing your new abaya.

Thank you for your patience and understanding

Aab Customer Care Team

Rated 1 out of 5 stars

I purchased some premium jersey hijabs…

I purchased some premium jersey hijabs and even after following the care instructions, the hijabs have become bobbly. I am quite disappointed as I had spent quite a bit on them. I would have thought they'd last about 2 or 3 years not bobble up after four months of use.

September 23, 2024
Unprompted review
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Reply from Aab

Assalaam Alaykum,

Thank you for your feedback.

We are very sorry to hear that you have experienced bobbling on your hijabs, we pride ourselves on the quality of our products and strive to provide the best possible experience for our customers.

We have not received any previous correspondence from you regarding this issue, to address this further and understand the situation better, we kindly ask you to contact us directly at admin@aabcollection.com.

Our team will be happy to assist you and see how we can resolve this matter for you.

We appreciate your understanding and look forward to hearing from you soon.

Thank You

Aab Customer Care Team

Rated 5 out of 5 stars

Customer over a decade

I have been purchasing from Aab Collection for over a decade. I have never been disappointed in their service and delivery has always been on time. So far whatever I have bought over the last decade or so, is still in perfect condition and timeless and I wear all my kimonos and abayas, all the time. Recently this summer just gone I bought the coord set in a lilac hue, which is so elegant an the fabric flows beautifully. Thank you Aab for making dressing modestly so chic.

August 1, 2024
Unprompted review
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Reply from Aab

Assalaam Alaykum,

Thank you so much for taking the time to leave us such a rewarding review, we are thrilled to hear that you had a positive experience with us.

Your feedback is invaluable to us and helps us continue to improve.

Thank You

Aab Customer Care Team

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Rated 1 out of 5 stars

The service of the staff is so bad

The service of the staff is so bad, bullying behaviour they will not own up to mistakes
The admin staff are the worst vile, messed up multiple orders without any accountability
It’s happen to so many girls

Only thing is the clothing but what’s on the market now and the competition I can’t see this company lasting long with the lies and disgusting customer service
As a Muslim company should be ashamed but there is kifarah on everything if not this world on the next will be accountable

June 6, 2024
Unprompted review
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Reply from Aab

Assalaam Alaykum Mariam,

Thank you for your review.

We are truly sorry to hear about your negative experience with our customer service. We value your feedback and take your concerns very seriously.

We understand that you have encountered issues with your orders and are disappointed with the service you have received. We want to assure you that this is not our intention, and we are committed to providing excellent customer service to all our customers.

We would love to investigate the specific incidents you have mentioned and will take appropriate action to address the issues you have raised. Please contact us directly on admin@aabcollection.co.uk so we can discuss your concerns further and find a resolution that is satisfactory.

Thank You

Aab Customer Care Team

Rated 5 out of 5 stars

Great customer service and great quality items

I have bought many hijab magnets and dresses over time. The quality has always been to a very high standard. I have been unable to find hijab magnets with the same level of strength and so aab is my ‘go to’ for magnets.

August 26, 2024
Unprompted review
Aab logo

Reply from Aab

Assalaam Alaykum,

Thank you for your kind words about our hijab magnets. We are thrilled to hear that you have been a loyal customer and that you appreciate the quality of our products.

It is wonderful to know that our hijab magnets have been a reliable and convenient solution for you. We strive to provide the best possible products and service to our customers.

If you have any other questions, please do not hesitate to contact us.

Thank You

Aab Customer Care Team

Rated 2 out of 5 stars

Lovely designs but whether new or…

Lovely designs but whether new or previous items, nothing is ever in stock especially sizes in 52" length.

August 21, 2024
Unprompted review
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Reply from Aab

Thank you for your feedback regarding our products and services.

We understand that you are looking for items in a 52" length. We apologise if we are out of stock of this length on many occasions.
We are working diligently to expand our sizing options and improve our product availability.

Please note that we are not a fast-fashion company, our products are carefully crafted, often made to order, which can contribute to longer lead times and we strive to prioritise quality over speed.

We value your business and are committed to providing you with the best possible experience.

If you have any further questions or concerns, please do not hesitate to contact us.

Thank You

Aab Customer Care Team

Rated 1 out of 5 stars

Rubbish customer service and taking money

Rubbish customer service and money taken away. I was told to return an item it would cost £4.75 which I agreed to and used their pre paid label. They took £9.70 away as apparently the cost of them delivering the item to you is also deducted from the refund. This is not stated anywhere on their website or emails. I would not recommend ordering from them and as for their customer service it might as well be nonexistent. Wrongfully taking money is a haram and unjust thing to do.

July 31, 2024
Unprompted review
Aab logo

Reply from Aab

Asalamu Alaykum Anisha,

Thank you for the review you have provided us.

Our intention is to never take money unfairly from our customers.

We strive to provide clear information on our website and in our communications, information for delivery and returns can be found on our website. It is always suggested to read the delivery and returns pages from companies before placing orders especially as a first time customer.

A member of our customer care team was in touch with you and this matter was resolved in your favour. After that, you did not contact us again, so we believed the matter had been resolved.

We appreciate your understanding and hope to serve you better in the future.

You can always contact us at admin@aabcollection.com if you would like to discuss this further.

Thank you,

Aab Customer Care Team

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Rated 1 out of 5 stars

Rubbish company to ever deal with!!!

Rubbish company to ever deal with!!!! They make you pay 4.95£ for delivery and if you want to return items you have to pay another £4.95. What the hell? This is day light robbery. Will never ever order from them again. Waste of money and their items are rubbish! Purely designed and rubbish fabric. Please don’t bother with them!

Edited- this is a response to the reply by Aab.
I did not deny that you did not make all these details clear, my problem is that I lost money that I paid to get the item delivered, and then had to pay again to return the item? How ridiculous is that? Most other companies cover the return in the payment they have received for delivery but in case with Aab you get robbed. This is day light robbery, never buying from you again. I lost roughly 10£ to order and return items. I’d rather never deal with you again.

July 27, 2024
Unprompted review
Aab logo

Reply from Aab

Thank you for your review.

We understand the disappointment caused by your experience.

We charge £4.95 for delivery if your order is under £120 this information is clearly stated when you place the order.

If you choose to use our optional returns portal, we do state that we will deduct £4.75 if you use Royal Mail.

The return is only created when you click on the checkbox accepting these charges. A return cannot be generated if you disagree with the charges and therefore, we do not take any money without your knowledge.

We also state on our website that you are welcome to use your own method to post the return to us.

We understand that these costs may seem steep, but we can reassure you that the costs stated are the best we can offer as a business.

If you would like to discuss this further, please contact us at admin@aabcollection.com.

Thank you,

Aab Customer Care Team

Rated 1 out of 5 stars

Ordered multiple dresses from them but…

Ordered multiple dresses from them but their customer service is very poor. They sent the wrong dress and didn’t reply to any emails, chats or WhatsApp messages. It took them weeks to get back and the person who got back was rude and unwilling to understand the customer’s frustration.

July 10, 2024
Unprompted review
Aab logo

Reply from Aab

Assalaam Alaykum Tuhin,

Thank you for taking the time to review us.

We are very sorry for the experience you have had with us.

We can see that we have contacted you via email and WhatsApp and the issue has been resolved.

We apologise for sending you an incorrect item. To avoid any further inconvenience and to accommodate you, we let you keep the item and issued you a credit note to use, but you were not satisfied with this solution.

To address your continued dissatisfaction, we refunded you for the item and let you keep it, effectively giving you an item for free to avoid any disturbances to yourself.

We issued you a refund on 12/07/24 and sent an email confirmation, to which we received no reply, leading us to believe the matter was resolved.

Once again, we apologise for the inconvenience and hope to serve you better in the future.

If you have any further questions, please do not hesitate to contact us at admin@aabcollection.com.

Thank you,

Aab Customer Care Team

Rated 2 out of 5 stars

Terrible customer service!

Terrible customer service! I have been a loyal customer of Aab for many years now and am continuously disappointed when I contact their customer service teams whether it’s by email, web chat, WhatsApp or phone. They just don’t reply back to any of them, it’s so frustrating!
Even when I’ve needed a refund I have to keep chasing them for it, even after their 14 day policy.
Although I love their designs their quality checking seem quite lacking too and have had to return so many items because of faults.

June 27, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely poor customer service

Extremely poor customer service. They dont respond , tried ringing numerous times (all unanswered) and on the off chance they do respond by email they are very rude. The items are also poor quality and see through especially the dresses and skirts. Pretty pointless for modest clothing!!!

July 3, 2024
Unprompted review
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Rated 5 out of 5 stars

This is my favourite MODEST brand

This is my favourite MODEST brand. The quality and fit of the garments are just beautiful. I love that they cater to tall women in different sizes and most importantly they provide a good range of beautiful outfits that are perfect for nursing mother. Aab allows me to still look elegant without compromising my modesty and comfortability. Since I have become a new mum I have purchased more than 30 outfits. The only thing I think needs improvement is the quality of the zip in the maxi dresses, other than that no complaints.

June 29, 2024
Unprompted review
Aab logo

Reply from Aab

Assalaam Alaykum,

Thank you so much for taking the time to leave us such a rewarding review, we are thrilled to hear that you had a positive experience with us.

Your feedback is invaluable to us and helps us continue to improve.

Thank You

Aab Customer Care Team

Rated 5 out of 5 stars

I am customer of 10+ years of…

I am customer of 10+ years of aabcollection. I attended a pop-up shop today. The staff were very friendly and great help. The clothes for the most part stand out from other modest shopping sites. Sizings have been consistent for me 99.5% of the time. Would highly recommend.

June 29, 2024
Unprompted review
Aab logo

Reply from Aab

Assalaam Alaykum,

Thank you so much for taking the time to leave us such a rewarding review, we are thrilled to hear that you had a positive experience with us.

Your feedback is invaluable to us and helps us continue to improve.

Thank You

Aab Customer Care Team

Rated 5 out of 5 stars

Absolutely love Aab

Absolutely love Aab. I’ve been wearing Aab for years and I’m not about to stop.

What’s not to love? The lovely quality clothing, elegant modest designs etc. I particularly love the extensive range of good quality hijabs - no where near that £2 cr ap you get from Whitechapel.

Also the new website so is much better and easier to navigate - the site looks classy and sophisticated - a true reflection of the brand.

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Aab is top class

Top class. Serves my family well and has introduced a good men's range. They've improved their customer service and there's always something for every occasion or normal every day wear. Highly recommend to others.

June 1, 2024
Unprompted review
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Rated 5 out of 5 stars

High quality clothing and service

Provide high quality clothing which is really difficult to find online, particularly for men. The brand provides clean designs, quality fabrics and quick, good service.

The fit of the menswear is very good - I have struggled to find thobes that fit well, but the ones from Aab fit as well as tailored thobes, with really high quality fabrics.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and designs

I love every item I’ve bought from this brand. The materials are high quality and the designs are very fashionable. Items arrived on time. My friends and family always compliment me when I wear anything from here. I’ve even been stopped and asked on the street where I bought my outfit. If made me feel great! Highly recommended if you’re considering purchasing items.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Definitely would recommend!

Aab is now my go-to for hijabs, dresses and abayas- not only are their designs great, the quality of the items is always of a high standard. Delivery is quick so they are an extremely reliable online retailer

June 13, 2024
Unprompted review

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