Armed Forces Mutual Reviews 

Megan Penry
Sr. Member Benefits Coordinator.
You were absolutely fantastic in answering all my questions regarding my fathers death. You were so helpful and courteous. I really appreciate your assistance and willingness to help me.
Thank you! Fantastic service!

The software they use made it quick and easy to add documents. They took a lot of stress away by making it easy to add and sign documents. Highly recommend Brian (Richard). Very communicative and always quick to answer questions and get any due outs completed. Awesome!

Paula did great in setting up everything I needed.

Paula was very profressional and patient with me. She is very knowledgeable and she showed concern. She went above and beyond to make sure I UNDERSTOOD EVERYTHING. Thank you AAFMAA!!!!

Amy Marotto provided me with a prompt and complete response to all my questions. Further, she furnished me with all the documents that I needed. Thank you very much for the highly professional assistance!

AAFMAA has been a trusted company over the decades for me and my family! They always come through with flying colors and the experience today with Megan Penry is no exception. Timely, on target and well appreciated..........HOOAH!

Absolutely horrible service, my husband recently passed and I have sent in information. I have not received a status or a phone call and it’s been almost 2 months since he has passed. They received the certificate but I still see they are charging my husbands account for monthly payments. Wouldn’t recommend.

I sent an email saying I needed my documents in the digital vault update/removed and in less than two hours the action was completed. Once again great customer service!

Just wanted to recognize the superb service and assistance provided by your VA Claims advisor, Veronika Petrova. She has been so helpful to me as I attempt to run the gauntlet of VA hurdles and hoops. In every instance Veronika went the extra mile to explain the process, finish the paperwork, and complete the follow-up actions. It is no surprise that I see previous accolades for Veronica on these pages. She is a wonderful ambassador for AAFMAA.

How well the gentleman explained everything about the company.

Very helpful and knowledgeable

I wholeheartedly recommend Sandra M. Bonina! From the moment we began the process of signing up for life insurance with AAFMAA, Sandra was truly outstanding. She assisted us through each step with professionalism, clarity, and a sincere concern for our needs.

Sandra made exceptional efforts to ensure we comprehended all the options available and dedicated herself to assisting us in selecting the plan that suited our family best. Her knowledge of AAFMAA's policies and her ability to explain the details in an easily understandable manner contributed to a seamless and stress-free process.

Sandra's patience and her readiness to address each of our numerous questions truly stood out, as she never made us feel rushed at any point. Her commitment to delivering excellent service and making sure we felt comfortable and assured in our choices was genuinely remarkable.

If you are contemplating life insurance with AAFMAA, I kindly suggest that you contact Sandra. She is a dedicated professional who sincerely cares about her clients. I truly appreciate your efforts, Sandra, in making this experience so enjoyable!

After my father passed I located several vital physical documents he had left in a filing cabinet with very little context. As the "Successor Trustee" for my dad's TRUST I contacted AAFMA to determine next steps on a very old insurance statement I had located. After corresponding with Megan and Jennifer I was given very clear direction and my claims were filed quickly and successfully, which is contrary to other experiences I have recently had with financial institutions and other insurance policies my dad had initiated prior to his passing. Megan and Jennifer were outstanding with their professionalism, compassion and expediency during this tough time for me, thank you, thank you, thank you!

The process was simple and fast.

Megan Perry provided exceptional help to me in updating my online records. She also asked if other types of situations might apply, and please upload that documentation. Phenomenal in this age of no personal intervention for customers, AAFMAA still has personal service just as they did when I joined 46 1/2 years ago!

Megan Penry provided outstanding service. After reviewing my file, she identified other documents I needed to upload and then helped me do so. This is way above and beyond normal duty, in my opinion!

Helpful resources and customer service. Easy to use.

Easy to work with. Affordable. Highly recommended

Excellent service & quick, accurate quote and policy issuance. I’m very happy with the cost and substantial coverage!

Really need to be more upfront on process, explain the various documents being signed. THey need to actually know the docs being presented, and the underwriters need to 100% be flexible. It's always easy to say no when you have no real skin in the game besides a paycheck