AA Mac - Apple Authorised Service Provider Reviews 

17
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Mobile Phone Repair Shop
  2. also in
  3. Computer Repair Service

Written by the company

AA Mac Apple Authorised Service Provider is a company that Apple Inc. has officially authorised to provide repair and maintenance services for Apple products such as iPhones, iPads, Macs, and other Apple devices. We have been trained and certified by Apple to use genuine Apple parts, tools, and software to perform repairs and maintenance, ensuring that customers receive the highest quality of service for their Apple products. We also have PayPal Pay in 3 payment method on some repairs where you can book a repair and pay later by splitting the cost of your order over three instalments. Please call to discuss your repair and book a visit. Same-Day iPhone Repair Service Mac Repairs up to 7 working days


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(17)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My AA Mac experience...

My AA Mac experience...
What a superb Apple service provider! I was contemplating a trip to London to hand in my iPhone for repairs to an AppleStore under AppleCare warranty. However, I booked my appontment with AA Mac instead. I can only say, just one day later I have got my phone back and it is like new again having had a big repair front and back and all necessary checks. I have been an AA Mac customer for many years and will continue to be. I hope another five star review helps such a well-run, efficient and friendly local business!

October 6, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Booked appt today 9.40 via their…

Booked appt today 9.40 via their website yesterday , all info from booking brilliant .
Went there for IPad ( frozen after latest iOS update ) figured it was going to be oh can’t fix this .
Well , staff brilliant took iPad and sorted in 2 minutes .
They were superb and Nice people .
Now my go to if any further issues with Apple products .
Thank you .

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Battery on iPhone was dying

Battery on iPhone was dying and made an appointment. Diagnosed and replaced the battery within a few hours! Phone is now like brand new! Quick efficient and reasonably priced! Really nice friendly team - highly recommend these guys!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

No internet!

Following an overnight upgrade to my MacBook Pro, I could connect with my home wifi, but was unable to connect with the internet. Restarting the laptop and turning the router off and on did not fix the problem. I tried online technical support (via my phone) to no avail. AA Mac were able to quickly diagnose that a filter had been engaged when turning on the laptop which precluded internet access. The filter just needed to be turned off.Problem solved.

June 28, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

This is a great Apple support business

This is a great Apple support business. I had two Apple iMacs one of which went 'bang' (end of story) but I got the drive back; and the other, more recent, rescuable. They advised me well and provided me with alternative solutions. Friendly and efficient, the kind of support you can trust.
Very grateful for their help and effort. It was quick, satisfactory and economical given the difficulties and
I have no hesitation in recommending their services.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

I took my Apple Watch in to be assessed…

I took my Apple Watch in to be assessed as it wasn’t working. All the staff were amazing - not only were they extremely helpful but also very professional, friendly, knowledgeable & full of useful advise. A enormous thank you to Sharma (sorry if spelt wrong). Will definitely recommend AA Mac. Thank you all so much.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

Took my MacBook pro in to be repaired as the battery had died.On taking the mac out of the case, it was found to be twisted and the lid would not close. On close inspection it was noticed that my enter key was also cracked. Now we are talking about a 2015 matchbook here which has been used on daily basis.
Took it in on Tuesday and it was ready by Thursday.
The lid now closes, it's no longer warped and a new enter key has been replaced, as a matter of fact it looks like the whole keyboard has been replaced.
Staff are exceptionally informative and pleasant to deal with. Should I have any further problems with any of my apple products, Aamac will be my first port of call. highly recommended Apple authorised service provider. Thank you to all at Aamac it's like having a brand new mac again.

July 4, 2023
Unprompted review
AA Mac - Apple Authorised Service Provider logo

Reply from AA Mac - Apple Authorised Service Provider

Dear JP

Thank you so much for taking the time to share your fantastic experience with aa|mac! We are thrilled that you were delighted with the service provided for your 2015 MacBook Pro.

Our team at aa|mac takes great pride in delivering exceptional customer service and ensuring that every repair is carried out to the highest standards. We understand your MacBook Pro's importance and its importance to your daily activities, so we always strive to go above and beyond to meet your expectations.

It's lovely to know that not only did we address the battery issue, but we were also able to straighten the twisted chassis and replace the cracked enter key, giving your MacBook Pro a refreshed and like-new appearance. We're delighted that the lid now closes perfectly and that the new keyboard has enhanced the functionality of your device.

We truly value your kind words regarding our staff. Our team of knowledgeable professionals is dedicated to providing informative and pleasant customer experiences. Keeping you informed throughout the repair process is our top priority, ensuring that you feel confident and reassured every step of the way.

Knowing that we have become your trusted Apple authorised service provider means excellent to us. We are honoured to have earned your recommendation, and we want you to know that we will always be here to assist you with any future issues you may encounter with your Apple products.

Once again, thank you for choosing aa|mac for your MacBook Pro repairs. We appreciate your trust and your generous feedback. Please don't hesitate to reach out if there's anything else we can do for you.

I wish you many more enjoyable and trouble-free experiences with your "brand new" MacBook Pro!

Best regards,

Daniel
aa|mac Customer Support

Advertisement
Rated 5 out of 5 stars

Exceptional Apple Repair Services: A Game-Changer for My Device Woes

I recently had the pleasure of experiencing the outstanding services provided by an amazing Apple repair business, and I can confidently say that they have revolutionized my perception of device repairs. From the moment I walked through their doors, I knew I was in the right place for my Apple-related needs.

First and foremost, the expertise displayed by the technicians at this repair shop was unparalleled. They possessed an in-depth understanding of Apple products and their intricate workings. Their knowledge and skills were evident as they carefully diagnosed the issues with my device and proposed viable solutions. It was refreshing to witness such professionalism and competence, which immediately put my mind at ease.

June 1, 2023
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look