abbotFox Reviews 127

Abbot fox and their representatives were very helpful when we wanted to sell our flat in Norwich
Emma Rahman from Abbot Fox in particular was very helpful and communicated with regular updates. She was very calm and reassuring when she spoke to me throughout the process. She was good at keeping both myself and the buyer happy throughout and managed to keep both sides calm when unexpected delays occurred. Emma managed the sale process from the estate agent’s side very well and I am very grateful for all her work.
I wish her all the best.

All the staff I came in contact with at Abbotfox were extremely helpful and supportive but I must single out Emma (Sales Progressor) for the highest praise. Emma went above and beyond with making my purchase as smooth as it could be. She was indomitable, structured, always smiling and positive which is what you need during a really stressful time. Having had a bad experience earlier in the year it was wonderful to be assisted by Abbotfox to secure my dream home.

Rob was my initial contact, and we stayed in touch during the process. Emma Rahman was the Sales progressor, who saw our home move through, right up until completion.
Emma was so positive throughout, helping to keep me on track! I could call as many times as I needed to, or email, and Emma was right there. Even when out of the office, Emma kept up to date with things.
Within the entire chain, Emma was the one to get things done, and moving! From chasing each side, to making sure Solicitor’s were on the ball. Everything Emma done, made the process of moving home (and relocating to a new area!) so much smoother.
When I viewed the property, the service, and feel I had from everyone I spoke with at Abbot Fox, was a game changer. It really did give me confidence to move forward, and put my offer in. The property was listed with multiple agents, but it was Abbot Fox that I wanted to work with.
Thank you Emma. Thank you to Rob, and to you both for being such a dream team. I really don’t think things would have moved the way they did without you both.

Throughout the entire process, from my initial appointment with Colin, to Charlie and Rob taking over the sale, I have received nothing short of outstanding customer service. Their professionalism, clear communication and honest advice has made everything feel straightforward and stress-free. They consistently reassured me at every stage and truly understood the deadlines I was working to, especially with my job taking me away from home.

I’m genuinely grateful for their support and would highly recommend Abbotfox to anyone looking for a reliable and dedicated estate agency. Thank you.

Sam was friendly, professional and knowledgeable throughout the whole process and I would happily recommend this agency to anyone looking to buy or sell a property in the Norfolk area. Thank you AbbottFox!

Emma Rahman has been exceptional in the purchase of this property, going above and beyond customer service.
She is constantly available to answer questions and push for progress, not only for this purchase but also for the sale of my existing property. I only wish that I had used Abbott Fox for my sale from the start as I am quite sure it would have been finalised by now!

Emma Rehman in After Sales Support has made my experience with Abbot Fox. She is an asset to Abbot Fox and an absolute star. She combines professionalism with genuine warmth and friendliness. You can tell she truly cares about helping and getting things right.

Due to some really challenging circumstances, I don’t think my purchase would have happened if it wasn’t for Emma, she’s tenacious and never gives up until a problem is solved. She’s gone above and beyond for me to make sure everything has turned out successful. It’s clear that she takes great pride in her work and in making customers happy.

Simply put, Emma is a wonderful person, a huge asset to Abbot Fox and it’s been a pleasure dealing with her throughout a stressful process. Thank you for keeping me sane the past few months and providing such incredible support.

Emma has guided me through two house sales in recent months and I cannot thank her enough: her service, attention to detail and sense of humour has made the entire process an enjoyable and stress-free experience. If only there were more Emma’s out there! Thank you so much. Highly recommend!

I feel cared for and kept in touch with what's coming in. I feel understood and listen to by Charlie. Charlie is aware of exactly what I need and seems to be doing his very best to find me my next home.

Emma Rahman made it great, we wouldn’t have completed the sale without her hard work dogged determination.

Emma at abbotFox has been amazing. She was always on the other end of the phone as soon as you needed her and was always keeping us up to date with the latest. A massive thanks to Emma and the team at abbotFox!

A businesslike and discrete level of service, and consequential high level of personal satisfaction with the focus provided by abbotFox, and in particular by Samuel Le Good during the sale of our property. From the outset, Sam’s professionalism, market knowledge, and direction reflected a clear understanding of both the local and regional property markets and provided a firm foundation for our decision making. The advice provided was consistently well-judged, and the transaction was managed with notable efficiency. Communication throughout was clear, timely, and reassuring, ensuring the process remained smooth and stress-free. I would not hesitate to recommend abbotFox and the team to anyone seeking expert representation in the sale or purchase of a home.

Viewings conducted by 3rd party agent who knew nothing about the property and appeared under the influence.

Property marketed with incorrect information. Staff making up info. How do you value a property without knowing basic details of it? I had to pay land registry for accurate details, myself!

Waiting days for responses when making offers.

Weeks with no contact during purchasing

Extremely poor communicators.

Zero acknowledgment of my withdrawal from a purchase having been incredibly patient for months to no avail. Zero sales mindset as I’m in the market to BUY! Very silly.

I wouldn’t even consider viewing a property with this lot in the future and definitely wouldn’t sell, or let a property through them.

Avoid, avoid.

AbbotFox have been brilliant when dealing with both our purchase and sale.
Sam Le Good has been very clear in his communication and has done everything he said he would do.
He was able to secure our dream home and successfully market our current house within a matter of days.
Colin went above and beyond to conduct a viewing in his own time on a Sunday - great service.
We can't thank Sam and the team at AbbotFox enough.

I recently sold my property through AbbotFox and couldn’t be more appreciative of the exceptional service provided by Emma Rahman and Christian Austin. Throughout the process, which came with its share of challenges, both Emma and Christian demonstrated dedication, professionalism and support. Their consistent communication and approachable manner made a potentially stressful experience far more manageable. I’m truly grateful for their kindness, responsiveness and expertise. Thank you both for making the journey so much smoother.
Hannah

AbbotFox is currently supporting me sell my parent's property.
My agent Colin is very knowledgeable about the area I am selling in and has been incredibly supportive, helping this first time seller navigate the process.
He has been sensitive to the nature of the circumstances surrounding the need of the sale and has made the whole process smooth and pain free.
From the day he was instructed as the agent, he has gone above and beyond to advertise, draw in interest and coordinate all viewings, leading to a sold subject to contract for the asking price, in 4 days.
He has demonstrated a high level of communication and professionalism, which wasn't present in every estate agent in the area I approached originally to get valuations from.

I’ve had an extremely frustrating experience with Abbott Fox. I moved out of my property nearly five months ago and still haven’t received my deposit back. Despite multiple emails and phone calls, I’ve been ignored repeatedly. I was even told to get the deposit from the new tenant—who refused—which is completely unacceptable and not how tenancy deposits should be handled. I wouldn’t recommend this agency based on the lack of communication and accountability. It appears that the only people leaving positive reviews for this company are the portfolio landlords, who do not care how this agent treats their tenants.

Our experience with Abbot Fox, particularly under the management of Colin, has been appalling from start to finish. What should have been a straightforward process of selling our home turned into a stressful, time-consuming ordeal due to their sheer incompetence, lack of accountability, and blatant dishonesty.

We first contacted Colin on 15th March 2025, confirmed we wanted to proceed by the 18th, yet had to chase twice just to receive the contract, which wasn’t signed until the 26th — a delay that foreshadowed the ongoing failures to come.
The marketing provided by Abbot Fox was of poor quality and misleading. The photos taken by Colin were substandard — poorly lit, unflattering, and clearly presented in a way that made the house look dark and uninviting. We provided additional information and requested edits as early as 8th April, including something as simple as removing a towel from a shot. These edits were promised but never actioned, despite being chased six times.
Colin claimed the edits were showing on their system, yet they never appeared online. When new photos were finally taken in May and uploaded immediately, it became clear we had been lied to. When confronted, Colin denied all knowledge of the previous edit requests.

Abbot Fox repeatedly failed to meet key contractual obligations. Despite Colin’s assurance on 23rd April, the premium Rightmove listing — which was part of our agreement — was never implemented. Similarly, the 3D showcase, also included in our contract, was only added after we chased it on 29th April. Most concerning of all, a formal complaint submitted on 13th May was never acknowledged, which constitutes a direct breach of The Property Ombudsman’s Code of Practice regarding complaints handling.

The communication and service from Abbot Fox were dreadful throughout. We were constantly chasing for updates. Weekly calls were missed, and we were left in the dark about viewings and feedback. When we finally got through to Colin, he was dismissive and evasive. He even admitted he didn’t think he needed to respond to our complaint because they’d “organised new photos” — as if that excused weeks of poor service.
Even after the revised listing went live, further issues persisted:
• Viewings were booked without our consent.
• Agents arrived without knowing where the key was, despite us sending clear instructions.
• Feedback was not proactively gathered following viewings.

After giving them a final deadline to turn things around, we still saw no meaningful improvement. We requested the termination of the contract on 30th May, yet they continued to list our property and even tried to book more viewings. After multiple calls and emails were ignored, we spoke to someone in the office who informed us that our file was marked, stating that our case should only be dealt with by Colin, who was evading communications. Our listing was only finally removed on 5th June after we formally pointed out that Abbot Fox was in breach of the Property Ombudsman’s complaints procedure and made it clear we were prepared to escalate the matter further.
Not only was their service consistently abysmal, but their mishandling of the process after we chose to switch agents actively undermined the sale of our home and cost us valuable momentum in the market. If you value your time, your sanity, and the successful sale of your home, do not use Abbot Fox.

Used them for a few years to let out a flat I own and they've proven to be completely incompetent and have cost me thousands through their across the board mismanagement of the place.

I have been renting with Abbotfox for approximately 3 years and all throughout this time they have been wonderful. Their team were supportive during the application/ move in process and have been attentive in seeing any issues we had were dealt with quickly and efficiently. The team have always been kind, attentive and thorough. AbbotFox are the incredibly reliable and i couldn't recommend them enough!