abbotFox Reviews 127

Absolutely shocking experience in trying to sell a home. From day 1 everything was wrong. I guess the incentive of offering a lower percentage to sell you home means not to bother. Not one I would recommend to anyone. Am sure Purple Bricks give a better experience. Avoid.

Our neighbours from Hell instructed Abbotfox to sell their home.
Because our neighbours have never been prepared to deal with the many issues between us ,we had hoped that their Agent would help resolve problems, not only for us but also for our new neighbours.
When our present neighbours purchased their home it was listed as Detached, they were very disappointed to find later that it wasn't, it is a fact that it is Attached to ours .
This was the catalyst to all the problems.
When Abbotfox first listed the property it was as Detached, after my intervention it was correctly changed to that of Semi Detached, now it has been listed as Link Detached which is incorrect and misleading.
Also I tried to get a dialogue with the Agent because nothing was coming from our neighbours, Abbotfox refused, I am very concerned that ongoing issues need to be addressed to the benefit of all concerned.
I had asked the Agent to put my details to the legal team who was acting for some buyers who have now pulled out,
I find Abbotfox have not acted in the best interests of all concerned, obviously the sellers have issued instructions for them mot to communicate with me.
When I challenged Abbotfox they told me they had been instructed to sell and that's what they had done.
They obviously don't care about the buyers wellbeing, or the mess that their clients are passing on.

My son along with six other students rented a house with Abbot Fox who had not informed them of clauses in the letting agreement that are not the normal prior to viewing the property.The rent was was shown of £40,200 equivalent to £3350 per month, however when I read the letting agreement it expired over 2 weeks prior to the 12 month period. Also the first months rent was due on the 12th August and the next instalment being due on the 1st of each month thereafter, rather than the 12th of each month.

We approached Louie for explanation and he said they signed the letting agreement. We feel these unusual conditions should have been explained prior to the viewing and definitely before signing the letting agreement.

Kara has been extremely helpful throughout my entire move and has been available to answer any questions I’ve had . It’s made my moving experience great. Thank you Kara and the abbotFox team

Impressed with the care and patience taken to explain processes and also for the timely updates. Thank you Evlyn. Based on recent experience would recommend abbotFox.

Really friendly and knowledgable, they have been excellent offering me homes for sale at the point they get instructed. Though I haven’t actually found through them I am using their financial advisor who has been excellent too. Will definitely use them to sell when the time comes.

Communication is second to none, Jack updated me throughout the whole process of buying a house. Even sold my house without it going online!

Dealt with Jack when purchasing an apartment. He managed to get it all over the line before my mortgage offer from a previous purchase expired.

The communication with abbotFox is the worst ever . If I don’t contact the agent , he doesn’t call or reply to my email. I was supposed to move in today so I called the office to arrange a time to collect the key. The person on the phone said that they would call me back because they still didn’t have the ECP certificate and that I can move in the afternoon. I of course didn’t hear from them so I decided to go to the office only to be told that the lady who was supposed to get the certificate couldn’t come to work because her ceiling was leaking which means that they know this morning already that I wouldn’t be able to move in and nobody bothered to let me know. What about my furniture that should of been delivered ? I had to cancel deliveries as best I could .

I have been dealing with team at abbotFox for many years now. I always found them very professional, trustworthy and admire their can-do attitude which sets them apart from competition. One person to highlight is Samuel Le Good as his market knowledge and skills are second to none. He is the one who found and sold me my current residential property back in 2014 and I am very thankful for this. Him and his wider team also successfully support us with marketing our luxury new homes developments across Norfolk. All in all, it is a real pleasure to work with them and I have no hesitation in recommending abbotFox for all your property requirements.

Terrible. Me and my partner viewed a flat and put a holding fee on it the same day. Three days later and we still had not heard anything so we called them. They said the man we had been dealing with had gone on holiday and so would let the person taking over for him know and call us back. They did not call back and we had to keep chasing them up. Long story short we are supposed to move in in 2 days and still have not received a contract and if it hadn't been for us constantly calling them we would have had no contact from them whatsoever. Stil unsure as to what is happening, am I moving in in 2 days or not?
If I could go back in time I would not have sent them the holding fee and would have avoided them entirely.

Long story short, viewed a property, put in an offer was advised they would speak with the vendor & let us know. 4 days passed, I emailed in asking for an update, got a call back. They confused me with another buyer on a different property. Corrected him and asked what's going on with it, got told another offer had been put in he would look into it and let me know. Hours later. Hear nothing and see that it's sold subject to contract online. Thanks for the honesty. Will be avoiding in the future.

I found Abbot Fox estate agent staff absolutely brilliant from start to finish and thank you for all you did for me.
You will be recommended highly and will use you if needed again in the future.
Keep up your excellent work

Great professional team, excellent service! Simply 10 out of 10. Thank you!

Brilliant effort and care when selling my house. The whole team were very helpful.

James Moore (Norwich branch) provides an excellent service. Always replies to emails/telephone calls quickly. All correspondence is clear and concise. He also goes that extra mile to investigate problems that may arise. If problems do occur he makes the whole process very easy.

thoroughly impressed with how my concerns were handled by holly and the lettings team

Fab service from the property management team when helping me sort out some maintenance in the house that I rent. Always kept me in the loop with when the contractors were doing the work etc.Tthank you!

Fantastic team! Thank you so much for your hard work

All round great experience dealing with AbbotFox highly recommend