Abbott LyonReviews 

33,197
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 10,851 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the jewelry, noting that items often exceed expectations and maintain their appearance over time, even with daily wear. Many appreciate the beautiful packaging, making products ideal for gifting, and the quick delivery service is frequently highlighted. The company's customer service is also often commended for its efficiency and helpfulness, with many consumers receiving prompt and satisfactory resolutions to their inquiries. However, some customers also noted issues with order delivery times, experiencing significant delays or unexpected waiting periods for their items. A few other people also felt that despite claims of being tarnish-free, some products did tarnish or lose gems relatively quickly, leading to disappointment with the product's longevity.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as gorgeous,... See more

Quality

Consumers generally express satisfaction with the quality of the products, often describing them as gorgeous,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting super fast and quick... See more

Order

People report ambiguous experiences with order, with many customers praising the straightforward ordering... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers expressing great satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abbott Lyon never disappoints!!! My heart earrings are perfect for all occasions and I’ve worn my clover necklace for 6 months without taking it off and it’s as bright as the day it arrived!! Can’t ra... See more

Rated 5 out of 5 stars

Absolutely love this bracelet! The gold finish is beautiful, and the birthstone adds such a personal and elegant touch. It feels well made, looks much more expensive than it is, and is comfortable eno... See more

Rated 5 out of 5 stars

The jewellery is well made good quality and selection of different styles I have purchased 3 pairs of earrings and two band rings so far . The delivery is prompt and everything is well packaged.The p... See more

Rated 5 out of 5 stars

The experience has been amazing and everyone has been lovely. I ordered my daughter a memorial necklace as I have terminal cancer. After filling in a questionnaire a lovely lady contacted me and offer... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(33,197)

10,335 reviews in the last 12 months

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Rated 2 out of 5 stars

Am I just unlucky??!!

Really confused why this company have so many good reviews. I've tried time and time again (because they keep issuing credit vouchers for issues i have) and each time another issue crops up. One good point is that they have really good customer service but you have to wonder why they seem to give credit vouchers out willy nilly, as if they know the products develop faults.
I originally ordered and paid for 1 ring, which tarnished within a couple of weeks or wear, and 1 pair of earrings which had a faulty clasp.
I contacted them about these issues and was really happy to receive a voucher to the value of the items which I used to place an order for brown heart earrings and a necklace. The earrings have arrived and both are a completely different colour, 1 is black and 1 looks almost red. Disappointed again so contacted company again who issued another voucher but im reluctant to order anything else. It cant just be my bad luck that the 3 seperate items I have recieved so far all have issues!
Im still waiting to receive the necklace I ordered so cant comment on that but not holding my breath.

June 29, 2026
Unprompted review
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Reply from Abbott Lyon

Thank you for taking the time to share such detailed feedback for us, Alison, and we're really sorry to hear you've experienced issues across multiple items - that's not the pattern we'd ever want a customer to see.

We're glad our team have been able to assist each time, but we completely understand your hesitation given how this has unfolded. Please know we take feedback like this seriously, and we'll be passing your experience on to our Quality Team for review.

We hope your necklace arrives without any issues, and we appreciate you giving us the chance to put things right.

Rated 5 out of 5 stars

I ordered a necklace with birthstone…

I ordered a necklace with birthstone and initial of my sons name. The necklace was quick to arrive and well packaged. Necklace and initial was individually wrapped inside too. Navigating the website to fins what i wanted was easy as the layout and page names are clear

July 29, 2025
Unprompted review
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Rated 5 out of 5 stars

I am absolutely obsessed with Abbott…

I am absolutely obsessed with Abbott Lyon and I won’t stop talking about them! I ordered a personalised ring and honestly the quality blew me away — it’s hypoallergenic, waterproof, and still looks just as stunning as the day it arrived. No tarnishing, no fading, just pure luxury on my finger.

The packaging alone feels like a gift — beautifully presented and so elegant. You can tell every detail has been thought about. The personalisation makes it feel so special and unique to me, like it was crafted just for me (because it was! 💛).

Delivery was super fast and the whole shopping experience on the website was seamless. If you’re looking for affordable luxury rings that actually last and mean something, Abbott Lyon is IT. 10/10 would recommend to everyone — already buying rings for my friends as gifts. This brand has a customer for life! 👑✨

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Awful jewellery, cheap materials used, not worth the money! At all! Very disappointing.

I purchased a diamond name necklace from abbotlyon for my young daughter, it is appalling!! who has only worn it three times while in the pram going the shops and back approx 20 min journey, for the first four months the colour seemed nice shiny gold, but now for some odd reason its turned in to a really fake rustic gold colour ,I've always put it away safely in a jewellery box., i dont know what went wrong other than they are using a really cheap materials. The worst is for the three times she had worn it she would cry alot, till the final time I realised why, the chain was pulling at her head hair and body hair pinching it, absolutely horrendous i am appalled by it, they are not worth the money, I promise its like something you'd buy of temu the colour match is identical too

February 6, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for sharing your review and we're sorry to hear your feedback regarding your Abbott Lyon items. We take product quality and safety incredibly seriously and, as such, we've messaged you requesting further details regarding what you have ordered and whether this is specifically from our Mini-Me child-safe range. We hope to get this resolved for you as soon as possible

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Rated 1 out of 5 stars

Poor warranty experience

Purchased a personalised clover bracelet in 2023. Hardly wore it as I work for another jewellery brand so just on an occasional day off & the sliding mechanism has broken. The bracelet itself is in great condition well looked after. Contacted customer service who requested a video then they requested photos to finally tell me it was a 2 year warranty so completely wasted my time sending them prof & an example of what the issue was. I also didn’t realise the first few emails were AI. I asked about a discount to repurchase as they don’t do repairs but said they could help no further. I have a watch, multiple other items from them & use them for gifts but not anymore. I get there is a warranty timeframe but when they can clearly see how well looked after the item is & the fact it wasn’t worn all the time you’d think they would goodwill a new one or give some sort of incentive to purchase again. Some of there jewellery in the past has gone a funny colour but I gave them the benefit of the doubt but lost a customer now

June 29, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for taking the time to share your feedback, Robyn, and for your loyalty to Abbott Lyon over the years - we really do appreciate it.

We're sorry to hear about the issue with your bracelet, and we understand it's frustrating when an item has been so well looked after. Unfortunately, as your purchase falls outside of our warranty period, we're unable to offer a replacement on this occasion.

We appreciate you taking the time to raise this with us and we're sorry we weren't able to do more.

Rated 5 out of 5 stars

Very polite and very quick with…

Very polite and very quick with responses , just unfortunate that they couldn’t help with my urgent requests but definitely helpful and lovely people ☺️

June 26, 2026
Unprompted review
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Rated 4 out of 5 stars

The best jewellery!

I love my Abbott Lyon jewellery. It’s never tarnished and the pieces are easy to style everyday. I love the personalised pieces

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous jewellery

Gorgeous piece of jewellery really good quality and packaged beautifully too. Delivery was fast and easy to customise my order.

June 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Tarnished

I hadn't realised until today that I had 2 year warranty on my white heart, gold plated huggy earrings.
They have been tarnishing for months now but when I reached out with pictures of my ruined earrings I was told I out of warranty by less than a month (bought June 24).
How on earth they can currently offer a 5 year warranty is beyond me as mine started tarnishing after just 12 months. Awful product for the price, I have much cheaper earrings that I have had for years with no issues whatsoever.

June 28, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for taking the time to leave your review, Karen, and we're really sorry to hear about the tarnishing on your earrings - we completely understand how disappointing this must be, especially when you've had them for such a relatively short time.

We have requested your contact details and would love to look into this further for you. Please do look out for our message through Trustpilot, and we hope to reach a resolution.

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