Abbott LyonReviews 

33,209
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 10,851 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the jewelry, noting that items often exceed expectations and maintain their appearance over time, even with daily wear. Many appreciate the beautiful packaging, making products ideal for gifting, and the quick delivery service is frequently highlighted. The company's customer service is also often commended for its efficiency and helpfulness, with many consumers receiving prompt and satisfactory resolutions to their inquiries. However, some customers also noted issues with order delivery times, experiencing significant delays or unexpected waiting periods for their items. A few other people also felt that despite claims of being tarnish-free, some products did tarnish or lose gems relatively quickly, leading to disappointment with the product's longevity.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as gorgeous,... See more

Quality

Consumers generally express satisfaction with the quality of the products, often describing them as gorgeous,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting super fast and quick... See more

Order

People report ambiguous experiences with order, with many customers praising the straightforward ordering... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers expressing great satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abbott Lyon never disappoints!!! My heart earrings are perfect for all occasions and I’ve worn my clover necklace for 6 months without taking it off and it’s as bright as the day it arrived!! Can’t ra... See more

Rated 5 out of 5 stars

Absolutely love this bracelet! The gold finish is beautiful, and the birthstone adds such a personal and elegant touch. It feels well made, looks much more expensive than it is, and is comfortable eno... See more

Company replied

Rated 5 out of 5 stars

The jewellery is well made good quality and selection of different styles I have purchased 3 pairs of earrings and two band rings so far . The delivery is prompt and everything is well packaged.The p... See more

Rated 5 out of 5 stars

The experience has been amazing and everyone has been lovely. I ordered my daughter a memorial necklace as I have terminal cancer. After filling in a questionnaire a lovely lady contacted me and offer... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(33,209)

10,335 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful jewellery, cheap materials used, not worth the money! At all! Very disappointing.

I purchased a diamond name necklace from abbotlyon for my young daughter, it is appalling!! who has only worn it three times while in the pram going the shops and back approx 20 min journey, for the first four months the colour seemed nice shiny gold, but now for some odd reason its turned in to a really fake rustic gold colour ,I've always put it away safely in a jewellery box., i dont know what went wrong other than they are using a really cheap materials. The worst is for the three times she had worn it she would cry alot, till the final time I realised why, the chain was pulling at her head hair and body hair pinching it, absolutely horrendous i am appalled by it, they are not worth the money, I promise its like something you'd buy of temu the colour match is identical too

February 6, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for sharing your review and we're sorry to hear your feedback regarding your Abbott Lyon items. We take product quality and safety incredibly seriously and, as such, we've messaged you requesting further details regarding what you have ordered and whether this is specifically from our Mini-Me child-safe range. We hope to get this resolved for you as soon as possible

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Rated 1 out of 5 stars

Poor warranty experience

Purchased a personalised clover bracelet in 2023. Hardly wore it as I work for another jewellery brand so just on an occasional day off & the sliding mechanism has broken. The bracelet itself is in great condition well looked after. Contacted customer service who requested a video then they requested photos to finally tell me it was a 2 year warranty so completely wasted my time sending them prof & an example of what the issue was. I also didn’t realise the first few emails were AI. I asked about a discount to repurchase as they don’t do repairs but said they could help no further. I have a watch, multiple other items from them & use them for gifts but not anymore. I get there is a warranty timeframe but when they can clearly see how well looked after the item is & the fact it wasn’t worn all the time you’d think they would goodwill a new one or give some sort of incentive to purchase again. Some of there jewellery in the past has gone a funny colour but I gave them the benefit of the doubt but lost a customer now

June 29, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for taking the time to share your feedback, Robyn, and for your loyalty to Abbott Lyon over the years - we really do appreciate it.

We're sorry to hear about the issue with your bracelet, and we understand it's frustrating when an item has been so well looked after. Unfortunately, as your purchase falls outside of our warranty period, we're unable to offer a replacement on this occasion.

We appreciate you taking the time to raise this with us and we're sorry we weren't able to do more.

Rated 5 out of 5 stars

Very polite and very quick with…

Very polite and very quick with responses , just unfortunate that they couldn’t help with my urgent requests but definitely helpful and lovely people ☺️

June 26, 2026
Unprompted review
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Rated 4 out of 5 stars

The best jewellery!

I love my Abbott Lyon jewellery. It’s never tarnished and the pieces are easy to style everyday. I love the personalised pieces

June 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Gorgeous jewellery

Gorgeous piece of jewellery really good quality and packaged beautifully too. Delivery was fast and easy to customise my order.

June 28, 2026
Unprompted review
Rated 1 out of 5 stars

Tarnished

I hadn't realised until today that I had 2 year warranty on my white heart, gold plated huggy earrings.
They have been tarnishing for months now but when I reached out with pictures of my ruined earrings I was told I out of warranty by less than a month (bought June 24).
How on earth they can currently offer a 5 year warranty is beyond me as mine started tarnishing after just 12 months. Awful product for the price, I have much cheaper earrings that I have had for years with no issues whatsoever.

June 28, 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for taking the time to leave your review, Karen, and we're really sorry to hear about the tarnishing on your earrings - we completely understand how disappointing this must be, especially when you've had them for such a relatively short time.

We have requested your contact details and would love to look into this further for you. Please do look out for our message through Trustpilot, and we hope to reach a resolution.

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Rated 5 out of 5 stars

I have been wearing and using Abbott…

I have been wearing and using Abbott Lyon pieces for years, they’re all so durable and lasting. They’ve never tarnished. I wear my pieces almost daily and I can never get enough of them! Especially their watches and their necklaces!

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!! My heart huggie earrings lost one of the hearts and I received a credit note for a new pair within 24 hours!! Even the bot was lovely 💪🏻🤣
I have other pieces of jewellery from AL and have never had a problem 💚

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

The jewellery is well made good quality…

The jewellery is well made good quality and selection of different styles I have purchased 3 pairs of earrings and two band rings so far . The delivery is prompt and everything is well packaged.The prices are reasonable also IV been happy with all my purchases so that's good

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

I have purchased several pieces of jewellery from here now I almost have all the heart earring collection! They don’t tarnish in water or wear, mine is still good as new, I have purchased items as gifts also as they are just so beautiful.

June 20, 2026
Unprompted review
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Rated 5 out of 5 stars

The experience has been amazing

The experience has been amazing and everyone has been lovely. I ordered my daughter a memorial necklace as I have terminal cancer. After filling in a questionnaire a lovely lady contacted me and offered me a painting experience and a cream tea. It has been amazing to have those memories and I cant thank everyone enough gor their care ❤️

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

The Abbott Lyon website is so easy to…

The Abbott Lyon website is so easy to use. I purchased three items and delivery was super quick. Items were all packaged beautifully and I’ve not taken off my jewellery since! I would recommend Abbott Lyon and give 5 stars based on service, pricing of products and quality of jewellery. I will be purchasing again.

June 20, 2026
Unprompted review

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