Abbott LyonReviews 

Especially pleased that your chains come in a longer length and really easy to order too

Easy to order, arrived in time and love the product

No problems with Abbott Lyon beautiful earrings well worth the 2 for 1 deal.

It’s the delivery courier that’s a bit of an issue they took ages from Dayi g they got it to act delivering to me

Quite simply, terrible quality and customer service.

I bought a necklace from Abbott Lyon as a gift for my wife, given in the name of our newborn daughter, just over two years ago. It was a deeply sentimental piece and meant a great deal to her.

Unfortunately, the necklace recently snapped in half. When I checked the website and saw a 5-year warranty advertised, I thought this would be straightforward to resolve.

Instead, customer service responded with plenty of polite wording about how valued I am as a customer, but informed me that when I originally purchased the necklace, the warranty period was only two years. Since I was just outside that period, they refused to help.

My wife loved the necklace - of course she did, given what it represented. Did Abbott Lyon show any consideration for that? Absolutely not.

A company that promotes quality and longevity should stand behind its products, especially when they fail after such a short time. Based on my experience, it seems I’d need to spend another £100 every couple of years to replace jewellery that keeps breaking.

I suggest you look elsewhere.

Ive always had an excellent experience with this brand from the point of order through to delivery. Their pieces are really well made and ao elegant i keep coming back!

Amazing brand. Such beautiful pieces.

My favourite jewellery pieces to date. So nice

I recently got a clover bracellete for my 22nd birthday and I love it! Goes so well with outfits for a night out and looks elegant

Excellent customer service and query resolved quickly. Would highly recommend

Abbott Lyon is the best brand I’ve found for gifting. I always get family and friends gifts as it’s for such a known name and the items from there is always high quality.

Love the jewellery everything is amazing quality- perfect for gifts

The quality is beautiful, the personalised details make each piece feel special, and it's become part of my everyday style. My Initial Heart Bracelet is one of my favourites because it's meaningful, stylish, and goes with everything.

I love my purchase because it’s really of authentic quality , I get compliments everytime I wear them ❤️

I ordered the gold bubble name necklace with little diamonds in all the letters and only had it one month and almost every letter has lost multiple gems ! One of the letters missing almost every one of them
The delivery for the item took a month to be made and delivered so I expected Better quality !

Website was easy to find items and navigate
The molten heart bracelet is beautiful and the delicate details are perfect

I placed an order for a gift with a gift bag
The gift bag was sent without the gift. When I contacted them they were extremely unhelpful and dismissive

Fast delivery, beautiful necklace which I haven’t taken off for months but still looks like new and I didn’t have to pay a crazy price

I am on my third bracelet which has tarnished- yes customer service is good as they replace it but its advertised as tarnish free which it isnt. really disappointed as other companies bracelets have not caused me this issue

Terrible - ordered a necklace over a month ago but missed the part where it says delivery will be in August. Asked for a refund but same old standard paragraph as the below complaints. Wouldn’t be buying from here again.

I ordered a signet ring with the birth stone of my dad who passed away, and another stone for my mum. The ring itself was absolutely beautiful and it was a little piece of my dad I could keep with me! Unfortunately it did tarnish, my own fault wearing it daily and using water etc, however, whilst I was waiting for the ring to be made, (I wrote on the notes that this was for my parents, a small reminder) Abbott Lyon kindly sent me a beautiful necklace with a personal note and I thought this was such a thoughtful and incredible thing to do. It brought me to tears! I’m so grateful for this company and I can’t wait to buy my next piece. This review did take forever and I apologise, however their kindness will never be forgotten so thank you so much!