Why does Aboland not allow online cancellation for next month
Oscar still hasn't answered the main question.
Your webform defaults to a date 12 months in the future for cancellation.
Why is this?
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I sent this to Oscar @ aboland - Dutch consumer law is clear. Why doesn't Aboland respect it?
"Je mag een abonnement op dezelfde manier opzeggen als je het bent aangegaan. Heb je bijvoorbeeld telefonisch een abonnement genomen? Dan mag je dit ook telefonisch beëindigen"
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Hi there
I am trying to get to the bottom of how/ why Aboland doesn't offer an online way to cancel a subscription after the 12 month period is over.
The online form only offers a cancellation time that is 12 months in the future.
As I am sure you know, Dutch subscriptions need to be cancellable by the same process that signing up was.
Can I ask why Aboland doesn't offer a way to cancel online, instead asking that customers do this by telephone?
Thanks
George
Reply from Aboland
Thank you for your review.
We do offer cancellation online, either through the cancellation form or you can cancel by contacting us through the contact form or email.
You provided me with information regarding the subscription and I saw that something went wrong due to a technical difficulty that overwrote your adjusted cancellation date. This was already rectified in July of this year and the amount that had been deducted in error was already returned to you.
I hope this clarifies what happened.
Thank you,
Oscar