ABOUT YOU România Reviews 

8,604
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of affordable clothing and trendy products available, noting that prices remain very reasonable across all categories. Shoppers also note the simple return process, quick money refunds, and reliable package preparation that ensures items arrive safely at their destinations. Some reviewers were not happy with delivery delays and slow shipping times experienced during big sales or peak periods. A few people mentioned encountering frustrating issues with delayed dispatch notifications or orders that ultimately remained unfulfilled or canceled. Additionally, certain buyers experienced difficulties when received items did not match their original expectations or required extra coordination.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting the wide range of brands, decent... See more

Quality

Customers consistently note positive experiences with quality, highlighting a wide range of well-priced and... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting that packages arrive quickly and on... See more

Order

Reviewers highlight positive aspects of the order process, emphasizing how easy it is to place an order and... See more

Price

Clients share positive opinions on price, highlighting very affordable costs and competitive pricing compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great offers and prices for a large variety of products. I also love the filters, it's so easy to find the right garments by very specific details such as length, necklines, patterns, etc. Easy to ord... See more

Rated 5 out of 5 stars

They have some great articles of clothing, at a very good price and the courier service is also very good, delivering to your house the products in less than 5 days, especially that the delivery servi... See more

Rated 5 out of 5 stars

The all information about the order is great, and it s great if doesn t fit I can send back for free and money is back in count always.

Rated 5 out of 5 stars

My experience with the store was great.prices are very affordable. The order arrived quickly and you have a great costumer service.


Company details

  1. Clothing Store

Written by the company

ABOUT YOU îți oferă o experiență personalizată de fashion. Comandă acum cu retur gratuit și 100 de zile drept de retur! Bucură-te de peste 1500 de branduri, multe pentru prima oară în România. Și peste 250.000 de produse din colecții noi.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(8,604)

423 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst experience!!!

I ordered a pair of nikey sneakers and i hoped that they will me legit, fast forward they are not legit 100% fake. The box was not original, the sneakers were worn before for sure, the white part of them is actually black and dirty. I contacted them on the phone line and promised me a refound but the money will be back in max 14 days from now and they promised me a voucher, this does not bring me any confort beacause i needed them. I regret a lot trusting their online immaculate image and the good reviews. I’m not going to place another order on this website ever in my life again, and I will tell my experience to everybody around me.

July 31, 2025
Unprompted review
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Rated 5 out of 5 stars

About you is amazing

There isn't a single thing that about you isn't doing great. What I would like more is for example the "best price in 30 days" feature could be extended for a larger period of time.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great online shopping experience

What made my experience great when ordering on About You was the easy-to-navigate website, clear product photos, and the fast delivery. I also appreciated the simple return process, which made me feel confident when ordering clothes online.

July 1, 2025
Unprompted review
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Rated 3 out of 5 stars

Dissapointed frequent buyer

I’m a frequent buyer on About You and have generally been satisfied with my purchases. However, over the past month, I’ve experienced two issues that have been quite disappointing.

The first involved an order of Nike boxer briefs. When the package arrived, it had clearly been opened and one pair was missing—I only received two instead of three. I contacted customer service, and they informed me that I could only receive a refund if I returned the two remaining pairs. I found this response unhelpful, as I was simply asking for a voucher or some compensation for the missing item, which would have been a much simpler and less time-consuming solution.

More recently, I purchased a pair of Nike Air Dunk Jumbos, and after less than a month of infrequent wear, the stitching on one of the shoes has already started to come apart. If I had bought them from anywhere else, I would have assumed they were replicas.

These experiences have made me seriously reconsider shopping with About You in the future.

April 12, 2025
Unprompted review
Rated 4 out of 5 stars

My experience with “about you”

I like how easy is to use “about you”, how many brends, you have a lot of products were you can choose, a lot of discounts…but i give four stars because i prefer to pick up by myself a package, not from a delivery man

May 6, 2025
Unprompted review
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