Absolute Collagen Reviews 

4,276
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 633 reviews, reviewers had a great experience with this company. People really love the collagen supplements, noting that they are very easy to take and actively help improve skin, hair, and nails over time. Customers also frequently mention that deliveries always arrive right on time and that items are neatly and securely packaged. Consumers often praise the helpful support team for resolving issues quickly. Some reviewers were not happy with subscription renewals and occasional delivery delays that interrupted their routines. A few consumers also noted that certain products have an unpleasant taste which made consumption difficult, while others experienced unexpected skin irritation from topical items.

What people talk about most

Product

Users describe positive interactions with product, highlighting that it is easy to take and incorporates well... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are fantastic and practical to... See more

Subscription

Clients share ambiguous opinions on subscription, highlighting both smooth setup experiences and frustrating... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the team for... See more

Delivery service

Customers report positive experiences with delivery_service, highlighting that packages consistently arrive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Deliveries excellent arrives perfectly on time. Easy to take, packaging really good makes it easy to take and remember. As far as improvements to my skin I haven’t noticed anything dramatic but I... See more

Company replied

Rated 4 out of 5 stars

Great Collagen sachets and a modern professional company that provides a great service. Quick and easy to set up product subscriptions via the easy to use website. Reasonably priced products which are... See more

Company replied

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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4.1

All reviews

(4,276)

609 reviews in the last 12 months

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Rated 1 out of 5 stars

It doesn’t dissolve in cold water & the…

It doesn’t dissolve in cold water & the smell once mixed is awful. The powder smells lovely but changes once mixed with water.

June 6, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Debbie,

Thank you for your feedback. We're so sorry to hear that you've had some difficulties with mixing the powder!

A member of our team will be more than happy to help with this - you can reach out to us via email at care@absolutecollagen.com

Rated 5 out of 5 stars

Always deliver on time

Always deliver on time. Great customer service and Absolute Collagen value their customers with rewards. Thank you

May 28, 2026
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Reply from Absolute Collagen

Hi Karen,

Thank you for your feedback! We're so happy to hear you appreciate our service and rewards! Thank you for your kind words.

Rated 5 out of 5 stars

What lovely customer service

What lovely customer service. As time passes my skin and hair needs are changing. I wanted to have the option to swap between the between the Skin Pro and Hair Pro gels without having to run stop and start subscriptions. A quick question to the team was answered quickly and Biancha came back with an option to have a monthly delivery with two weeks supply of each gel one the one subscription. Perfect and I am one very happy Absoluter!

May 18, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Leesa,

Thank you for your feedback! We are so happy to hear that we could provide such excellent customer service and find a flexible solution for your changing skin and hair needs.

Rated 3 out of 5 stars

I have not noticed any difference yet

I am religiously using the product, but have not noticed any difference yet. I am still using it though.

June 3, 2026
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Reply from Absolute Collagen

Hi Mau,

Thank you for your feedback! We're sorry to hear that you've not experienced any benefits just yet, however, we recommend that it can take up to 12 weeks for the benefits to start to show.

We trust that you'll start seeing the benefits soon!

Rated 5 out of 5 stars

Customer service is really good!

Customer service is really good!

June 4, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Francesca,

Thank you for your feedback! We appreciate your kind words. We are glad you had a positive experience with our team.

Rated 5 out of 5 stars

On time delivery

On time delivery. Good product and decent free gifts

May 26, 2026
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Reply from Absolute Collagen

Hi Nellie,

Thank you for your feedback! We're happy to hear you enjoyed the product and gifts!

Rated 2 out of 5 stars

Be aware that you will be signing up to…

Be aware that you will be signing up to a subscription unless you ‘unclick’ the subscription button in your first order. I wanted to try this powder before reordering it. It wasn’t until I received the next month’s supply that I realised their sales technique. It can catch out the busy and the elderly - and they don’t accept returns or give refunds.

May 19, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Sarah,

Thank you for sharing your feedback. We regret any confusion regarding the subscription process, and try to make this as clear as possible on our website. We will make sure that this is fed back though!

Rated 5 out of 5 stars

Not liking the new Liquid Collagen

I’ve been a customer for some time now and have so far been very pleased with all products. However, I must admit I don’t like the new lemon flavoured Liquid Collagen. I always mix it in my O.J. every morning and now I can taste it, whereas before there wasn’t much of a taste so maybe it’s too strong for me. Also I use eye cream, serum, day and night cream and have all on subscriptions which seems to work out fine, even though I invariably seem to need to delay the subscription. I think Absolute is a very competitive brand and good to know they are always working to improve. Loving the travel sizes in everything too.

June 3, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Teresa,

Thank you for your feedback! We appreciate your continued loyalty and valuable feedback. It's great to hear you enjoy our products and travel sizes. We note your comments about the new lemon-flavored Liquid Collagen and will share this with our team. We're also happy our subscription service works well for you.

Rated 5 out of 5 stars

Collagen that's not too costly

Collagen that's not too costly, I now have a monthly subscription so I don't have to reorder which is a time saver. With my first purchase I received a make up bag with gifts inside so you can try some of their creams, I love the neck & Dec cream and it's in my Skincare routine avidly, smells gorgeous too. AC send frequent email, not overbearing, but there is some informative stuff in them, I like the smoothie recipes one. And this week, I received a lovely email stating my 2nd batch of collagen would be with me this week and that I have a free gift on the way, their deep lift serum. I'm yet to be able to comment on the actual results of using AC's products as I'm only a month in, but so far, I cannot fault this brand.

June 1, 2026
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Reply from Absolute Collagen

Hi Donna,

Thank you for your feedback!

We are so happy to hear you are enjoying your subscription and the convenience it brings! We're so glad to hear that you've enjoyed the free gifts that have been sent alongside your order. We are also glad our emails provide helpful information, like the smoothie recipes. We hope you continue to enjoy your products and the deep lift serum.

Rated 1 out of 5 stars

Very poor service from this company

Very poor service from this company. Ordered on 22 May, as of today 2 June nothing received. They just tell me to track the order via parcel force and on the site it says dispatched 22 May. I can't rate the product as I haven't received it but customer service regarding non delivery or lost delivery is poor.
I have requested a refund

June 2, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Laraine,

Thank you for your feedback!

I'm so sorry to hear that the order has not arrived yet - I've requested some additional information so that we can look into this!

Rated 5 out of 5 stars

Exceptional!

The frequent provision of educational support ,discount, and the fact I can see significant noticeable changes!

May 24, 2026
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Reply from Absolute Collagen

Hi May,

Thank you for your feedback! We're so glad to hear you're seeing significant changes and appreciate the educational support and discounts! Thank you for your kind words.

Rated 5 out of 5 stars

Really like product feels like it’s…

Really like product feels like it’s working already , Day cream is lovely feels great on skin, so far very happy.

May 29, 2026
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Reply from Absolute Collagen

Hi Teresa,

Thank you for your feedback! We're so glad to hear you're happy with the product and its effects! We appreciate your kind words.

Rated 5 out of 5 stars

No aches

I love the skin pro which has also helped my nails and hair.
The collagen definitely eases the aches in hips knees and back.

May 27, 2026
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Reply from Absolute Collagen

Hi David,

Thank you for your feedback! We're so happy to hear our skin pro and collagen have made such a positive difference for your hair, nails, and joint comfort! Thank you for sharing your wonderful feedback.

Rated 5 out of 5 stars

I have been using Absolute Collagen for…

I have been using Absolute Collagen for about 12 months.. I can see a definite improvement in my skin and hair. Skin brighter.

May 28, 2026
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Reply from Absolute Collagen

Hi Karen,

Thank you for your feedback! We are so happy to hear about the definite improvement in your skin and hair! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

So happy to have discovered Absolute Collagen! n

I really like that I can stir the collagen powder into my tea. It's the first time my face doesn't sting when applying the face creams. My skin feels so soft and there is a visible difference to my lines on my face and neck, supple and smoother.
The shampoo and conditioner also make my hair feel more voluminous and yet still soft. I think my hair loss is slowing up too.

May 28, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi L,

Thank you for your feedback! We are so happy to hear about the wonderful improvements you've seen in your skin and hair! It's fantastic that our products are making such a positive difference for you. Thank you for sharing your experience.

Rated 4 out of 5 stars

One month in

Still early days only one month in but my hair is feeling fuller and my skin is more vibrant

May 21, 2026
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Reply from Absolute Collagen

Hi Laura,

Thank you for your feedback! We're happy to hear your hair feels fuller and your skin is more vibrant! Thank you for your feedback.

Rated 3 out of 5 stars

Needs to be simpler to manage subscriptions

The website is too complicated. The subscription settings are confusing and annoying. I’ve got separate subscriptions for the two types of product and they started piling up, and amending them on the app was too hard.

They are great if you ring them, but I honestly wish it was easier to use the website to manage subscriptions and they had a better process.

I also miss their most relevant notification emails because they send so many emails.

The whole thing should be simpler.

May 29, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Geraint,

Thank you for your feedback! I'm so sorry to hear that you've had some difficulties managing your subscription via your online account.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to, so sorry that this caused an inconvenience to you.

I've requested some additional information on here to ensure that we can assist you further, we are unable to do this with the details on the review. Alternatively please reach out to one of the team on care@absolutecollagen.com and they'll be able to assist

Rated 1 out of 5 stars

Need to cancel my subscription

Need to cancel my subscription - no one answers the telephone, they do not call back even though the recorded message promises they will. They don’t reply to emails and they don’t allow you to do it on the account you have to set up ! Continue to take money even though I have tried several times to cancel

May 29, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Rose - thank you for taking the time to leave us a review.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to, so sorry that this caused an inconvenience to you.

I've requested some additional information on here to ensure that we can cancel your subscription, we are unable to do this with the details on the review. Alternatively please reach out to one of the team on care@absolutecollagen.com and they'll be able to assist

Rated 1 out of 5 stars

I was very happy when my husband bought…

I was very happy when my husband bought the day and night cream however within 48 hours, I have developed red bumps all over my forehead. Have stopped using and waiting for them to go down hopefully soon but gutted that my skin has reacted so badly to these products after spending so much money.

May 28, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Louise,

Thank you for your feedback. I'm so sorry to hear that!

I've requested some additional information from you so that a member of our team can reach out and discuss this with you further!

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