ACAI Outdoorwear Reviews 

Lovely fabric and great fit. Details are thoughtful.

Great t shirt, true to size and very comfortable to wear. Great service, thank you.

Great company - great products

I absolutely love the clothes and the quality is beautiful. However, I ordered a jacket which was too big and contacted ACAI straight away to ask for the returns instructions. I’m still waiting for a response.

As I really liked the jacket, I ordered the smaller size, which fits perfectly. Unfortunately, this meant paying another delivery charge. Although the jacket was half price, by ordering it twice and paying two lots of postage, I have effectively paid close to the full price.

The clothes are lovely, but the lack of response and the extra postage costs would make me think carefully before ordering again in the future.

Ordered 3 items but returned 1. I am still waiting for the refund 2 weeks later. This is not really acceptable as other retailers are able to refund items within a few days.

Love the motion shorts , so comfortable for walking and camping , so much so I bought another colour and got them in the sale so great bargain
Would definitely recommend

Love Açai clothing. I can’t rate a 5 star as the return and refund process is very slow with very little communication like most other online stores. Really am hoping they improve this

I’m a new customer, and previously posted a review praising Açai for their lovely clothing but I’m now less enthusiastic about this company. I purchased quite a few items over two orders and was unsure about sizing , so I had to return two pairs of shorts. The refund I was told was on its way was for only one pair of shorts and another cheaper item ( top) from the order which I didn’t return! I am actually due a refund of £79.65. I have sent all the details to Açai along with photos of my Post Office receipts etc as proof but Açai have only responded with an automated generic message saying they have problem with their returns process. This has really knocked my confidence in buying from them again as the returns process seems to be a bit of a nightmare. Hopefully Açai will restore my trust again soon!

Trousers arrived via Amazon so great service, they fit well and are super warm and comfy to wear. If anything they are a little long, I am 5 ft 4 ins. Not a problem as I will be trudging through mud in hiking boots !

Ordered next day delivery, item said delivered but nothing here and nothing on ring doorbell. No response to emails. No number to ring.

Edited to add, 8 days have now passed with no response. I did a charge back via my bank to get a full refund.

I am not the only person with this issue of non communication.

Edited again: I have responded with order number however still no response from my original email 8 days ago.

I loved the product, but I got the wrong size, and wanted to change for a smaller size which is really difficult I’ve been told it could take 21 days???so in the meantime I don’t want to order another pair as they are not cheap untill I can exchange ..

My order didn't arrive, the courier sent me a notification that there was an issue with my package and it had to be returned to sender. I emailed Acai to see what had happened and ask if I could get my order replaced as soon as possible as it was meant to be a gift for someone but they never replied, I haven't had a refund, haven't had my item and haven't had a response to my email it's been really disappointing

Delivered quickly but had to return some products. Two weeks later and still no refund.

Love açai clothing they are well made good quality hardwearing and the best clothing for outdoors I have ever come across

Fabulous clothing, comfortable and well made in great range of styles and colours.
My go to for the great outdoors.
Very good customer service as well

Good quality and sizing.
Practical and stylish.

Just awful experience, particularly having been a customer of Acai for many years. I have sent three emails to customer service regarding an outstanding refund with absolutely no reply, not even an automated one. I then took the time to write the following letter to the owner on the 20 July and I have received no response. Sadly I will not be purchasing anything from this company again and I am still out of pocket.

Dear Kasia,

I hope you don't mind me contacting you directly.

I have been an ACAI customer since the early days of the company and have always loved both the quality of your clothing and what the brand stands for.

Just before the COVID lockdown, I was honoured to be invited by you and your team to a customer weekend to help shape ACAI's future. Although the event was sadly cancelled because of the pandemic, I have never forgotten what a lovely gesture it was and how valued it made me feel as a customer.
That is why it is particularly upsetting to find myself in the position of having to repeatedly chase outstanding refunds.

I am currently trying to resolve a refund relating to Order AC490303, placed on 5 May 2026, totalling £175.20.

The items were returned some time ago and, although my later return from Order AC497487 has now been refunded, I have still not received the refund for the May order.

I contacted your customer service team on 10 July and received an automatic acknowledgement advising that I would receive a response within five business days. Unfortunately, I have now received no response whatsoever.

I completely understand that your team may be experiencing a high volume of enquiries, but this refund has now been outstanding for over two months and I simply don't know how else to resolve it.

I would be extremely grateful if you could ask someone to investigate this matter and let me know when the outstanding refund of £175.20 will be credited to my original payment method.

I genuinely hope this can be resolved directly. I have recommended ACAI to many friends over the years and would much rather continue to be a happy customer than have to pursue the matter through my bank.

Thank you very much for taking the time to read my email. I hope you might be able to help.

Kind regards,

Caitlin

Easy to order with quick and reliable delivery. Comfortable and practical clothing.

I have ACAI thermal trousers, legging, wind proof fleeces, cozy fleeces, light weight fleeces and a waterproof jacket - they are my go to comfy, outdoor wear for travel adventures, photography days out and casual wear. I highly recommend this brand for quality, style, comfort and practicality.

Very bad experience, waiting jacket it's came, but not what expected, refunded item, but didn'tget my refund, contact with seller very difficult. Not recommended, I am without jacket and without refund end of the day. 😞😞😞