AC Mortgages Reviews 

586
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and approachable throughout every single step of the mortgage process. Many individuals state that expert advisors consistently go above and beyond to secure the best financial deals while explaining complex options clearly. Some reviewers were happy with the prompt communication, regular and steady progress updates, and how quickly their applications were successfully completed without unnecessary delays. Consumers also noted that the overall service turned a traditionally stressful situation into an exceptionally smooth, straightforward, and highly reassuring experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, noting that professionals make the mortgage process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a seamless and stress-free process... See more

Response time

Customers report widespread satisfaction and appreciation regarding the fast and reliable response times... See more

User experience

Consumers find user experience to be exceptionally positive, describing the entire journey as a seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new property and used AC once again. Both Craig West and Stevie White made the mortgage/porting process extremely seamless, kept in contact throughout and brought everything to a... See more

Rated 5 out of 5 stars

I would highly recommend Kassie @AC for helping my autistic son with his application for his first time Morgage, She was soo professional, friendly and really helpful she made my anxious son exper... See more

Rated 5 out of 5 stars

Krysia and Noreen were really amazing. They helped us secure the best rate on the market and answered all our questions really clearly and promptly. They regularly sent updates to let us know how thin... See more

Rated 5 out of 5 stars

I can’t thank Noreen and Christopher enough for all their help with my mortgage. They were both brilliant from the beginning — always quick to reply, reassuring, and on top of everything. They made t... See more


Company details

  1. Mortgage Broker

Written by the company

AC Mortgages – part of Aberdein Considine – offers free whole-of-market mortgage advice. With access to exclusive deals, as well as over 15,000 mortgages from all major lenders, we’ll find the perfect one for you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

586 reviews

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No recent history of asking for reviews

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5.0

All reviews

(586)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Craig had a strong understanding of the products available to meet our needs. Prompt, efficient and friendly service. We would highly recommend.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Stevie White and Craig West at AC

Recently purchased a new property and used AC once again. Both Craig West and Stevie White made the mortgage/porting process extremely seamless, kept in contact throughout and brought everything to a speedy conclusion. Would highly recommend both for any mortgage needs, queries etc, thanks once again.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Josh and David helped us with the mortgage process, very professional and everything run smooth and easy.
Amy D.and W., solicitors very helpful too.
Definitely I will recommend AC to my friends. Thank you.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Craig West.

I would highly recommend Craig West.

He is so knowledgeable and approachable. Craig guided me through every step of the process and made a situation straight forward that could’ve been stressful.

His communication is ideal, really fast and efficient.

He was so helpful and I’m very grateful.

Stevie was also great in keeping me up to date so I knew what stage we were at and ensuring I was fully informed.

I wouldn’t hesitate to recommend them to anyone looking for mortgage advice and support. Thank you for all your help!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage application

Had a great experience with Neil and Chelsea when applying for a mortgage for my first home.

Felt really informed and helped throughout the process and couldn’t recommend enough!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team!

Karen and Stevie helped my partner and I find the best mortgage deal possible. They were both incredibly helpful and friendly. They made sure we understood exactly what was happening through every step of the way!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great people to deal with

Great people to deal with, Lois really made the process simple and helped with any questions I had. Great team to assist with your needs. No pushy selling or that.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Lois & Kotryna

Would highly highly recommend Kotryna & Lois @ AC. They have been fantastic with myself and my partner getting our first mortgage. Communication was great from the both of them with being kept up to date throughout the process and couldn't recommend them more. Lois was amazing from our first meeting with her.
No question was too much for them to answer. Thanks again!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service from the team at AC.

Fabulous service from the team at AC.

Huge thanks to Karen and Stevie who provided expert advice and made the whole process run so smoothly from start to finish.

I'd recommend them to anyone looking for a professional, knowledgeable and friendly service.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with Neil…

I had the pleasure of working with Neil and Chelsea as my advisors, and they made my experience incredibly enjoyable and seamless.

They kept me updated throughout the process, were exceptionally kind and friendly, and provided me with a wealth of advice and support.

I highly recommend them! Thank you so much for all your help; I truly appreciate it!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Had the pleasure of buying my new…

Had the pleasure of buying my new property with AC and had Krysia/noreen dealing with us. Krysia was great, start to finish, quick at responding when you needed it and gave in depth updates when there wasn’t much to update. This kept our mind at ease. Noreen assisted in the final stages of the mortgage application and was a great help also.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service …

I would highly recommend Kassie @AC for helping my autistic son with his application for his first time Morgage,
She was soo professional, friendly and really helpful she made my anxious son experience very smooth sailing!!
It was such a quick process and was always so quick replying back to our concerns!!
Would definitely use Kassie @ dyce branch again if needed.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Noreen and Chris were so helpful in what has not been a straight forward journey. They have been brilliant and I really can't thank them enough!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly efficient, patient and helpful!

Christopher Grant was referred by some friends who closed on their mortgage with their help. He and Noreen were absolutely incredible to work with. AC also have a legal department who handled our Conveyancing, etc. Chris was patient, spent an hour and a half answering all of my questions with no judgement so I can feel well-informed and confident in our choice. They got us from tentative interest in getting a Mortgage in Principle, to an accepted mortgage offer within 2 weeks of meeting with Chris for the first time! 10/10 would recommend - they made the whole process fast and smooth, replied to all communication quickly and honestly with great advice. Great service, great experience and great results! We are very happy to be first-time owners, and they had a lot to do with making it accessible.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Zak and Josh were fantastic at finding …

Zak and Josh were fantastic at finding and organising the mortgage I was seeking. Answered any questions along the process, and super fast turnaround time from mortgage in principle to full mortgage offer. Would highly recommend!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly and knowledgeable

Very friendly, personable and helpful. Clare was there to answer any questions I had. She had so much patience with me throughout the process, which was daunting but she put me at ease. I would recommend working with them to anyone. I appreciated every ounce of their time.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

The mortgage application was so much smoother and faster than I could have ever expected. Chris and Noreen are amazing, really knowledgeable, positive and happy to answer all my questions. Very happy with the whole experience.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Krysia and Noreen were fantastic

Krysia and Noreen were fantastic. They explained all of our options clearly and were always on hand to answer questions. They made the whole process of getting a mortgage really easy.

May 28, 2026
Unprompted review

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