Action Fraud Reviews 

They are the most useless people. The police in the UK have gotten so bad that they give action fraud a contract who are worst than them. Slow to operate, they ask you more questions than the criminals.

NO Action!
With more and more online crime taking place, it's a national failure that ActionFraud is so useless. You have more chances of winning the national lottery than you do in recovering any losses or catching criminals or stopping criminals with this group. Nobody seems to have any power to do anything about crime in this country and by design guess who losses out in this scenario?

I’m inclined to agree with others sentiments on lack of urgency and responsibility. You have to arrange and send all the details of the crime. The immediate response is we’re very busy and the minimum response time will be 6 weeks. Initially this started with the local police who referred it to Action Fraud. When I suggested I might go and sort it myself I was immediately notified that it would be reported and I’d be liable to prosecution. That response was almost immediate!
I don’t know why we pay taxes for this, the scammers know they going to get away with it. So as others have mentioned you’re on your own and powerless to do anything.

Was not possible to log the fraud here, I am m other sure what is for but its pretty useless for reporting online

can not set up a memorable word ... it appears broken. suggests a phone number... I'm deaf! Don't bother with this rubbish site

Absolute waste of time. Suspect phone number, bank details, address etc. reported but police won't investigate due to lack of "lines of inquiry". What a joke.

I was the victim of a very sophisticated credit card fraud a few weeks ago. I reported this to Action Fraud expecting it to be referred to the Police as a) it was clearly part of a much bigger scam based on the sophistication of what had transpired b) The scammers had a lot of details about me including my new address where I had resided for less than 8 weeks and c) I had located the retailer who they had tried to use my card with and therefore they would have had a delivery address for the goods. However, I have been told by Action Fraud that "On this occasion, based on the information currently available, it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue." No wonder Fraud is costing this country so much each year. Totally and utterly inept. If I could give no stars I would.

Wouldn't give it one star, but the website doesn't do
-*. Action Fraud, is a PR website, that exists to make a it look as a if the police have put some resources into fighting fraud, they haven't, in a capitalist neoliberal economy the reality is you are on your own when it comes to fraud, if you actually manage to get through to the organisation, they will give you some sympathy and a crime number, but that's it. Like the police themselves they are a largely a waste of time. On the website they don't even mention organised crime and a fraud mostly is. Your on your own Jack.

Worse than useless, like the UK police absolutely useless. Long story short I had £1000 taken from my account, according to this rubbish organisation, who do this for the 2 tier police, the loss does not warrant any time.

Complete time waste. Reported them that someone scammed me for 5k , cctv available, culprit bank details present, his van details present and after 6 weeks I received email as conclusion that sorry we did nothing . They didn't even get cctv and not even get scammed items details. Question is that is it necessary that someone scammed a hefty amount, does 5k scam isn't a scam?
Waste of tax payers money. Useless department. Just sandwiches and coffee chillars

Waste of time , people end up killed because of incompetence

I don't think so they are their to help victims. At least what I noticed it is waste of time.

Do not ring these clowns total waste of time .
They are more fraudulent than the people you call them about .
No wonder there is so much fraud around this or organisation encourages it .
How is this department allowed to exist !

Can I give them zero?

Action Fraud is a FRAUD itself! I have been subject to several criminal actions. I have evidence of who has done it, how they did it, and each time some computer spits out a message like the one below. Don't worry it is standard and it only has my name and email. And you can't reply. CON ARTISTS trying to help people.

I am sorry to hear you have been a victim of crime. Thank you for taking the time to report to Action Fraud. Your report has been sent to the National Fraud Intelligence Bureau (NFIB) for review.

Experts at the NFIB examine the information you provide. Where possible, the information is also matched against other available data in order to enrich and corroborate the details of the fraud. The NFIB assess whether there are viable lines of enquiry that would enable a law enforcement body, such as the police service, to investigate.

On this occasion, based on the information currently available, it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue.

Registered users of our service have the opportunity to update their report, so if you have additional information about your crime which you believe could change the assessment, please log in to your account and submit that information. We continuously assess the content of individual and linked crime reports; in the event that a line of enquiry is identified we will provide you with an update.

Please be assured that by contacting us you are giving the police vital information that they need to protect you and others. The information you have provided may be used to disrupt criminal activity and inform prevention advice and campaigns.

If you have any queries regarding this letter please visit LINK. If you would like more information on how to protect yourself from fraud and cyber crime, please see the guidance at LINK

Thank you for taking the time to report and helping us to make the UK a safer place.

We value your feedback, please visit this link and complete the survey: LINK

Yours sincerely,

Head of NFIB

0 out of 10.
I have been the victim of identity theft.
I have a case open with Action Fraud.
I was advised by them immediataly contact CIFAS to buy 2 years protective security.
My card has been blocked for obvious reasons therefore CIFAS won't let me buy the protection online and I cannot see another way to buy it.
I spoke to a well meaning woman at Action Fraud who kept repeating over and over that CIFAS is a separate company and 'obviously' she cannot guarantee their services.
I kept reminding her that all I was doing was following Action Fraud's advice to protect myself and she simply got defensive and kept telling that 'obviously' CIFAS is a separate company.
So basically she is saying to me ' tough '.
So much for Action Fraud.
The only useful thing they have done is provide me with a couple of crime numbers.
0 out of 10.

Why does Trustpilot not permit 0-star ratings? I was scammed when I stupidly believed scammers were calling from my bank over a number of days. My bank instructed me to report it to Action Fraud. The website is awful, slow and extremely difficult to negotiate. It doesn't even look official and had I not been told to contact it, I would think it was a scam in itself.

Absolutely useless. I think that they are using AI to answer fraud crime claims. The answer to my query was replied to almost immediately which made me think that the claim hadn't been read properly.
They said identity theft wasn't a crime. Stealing from a bank account wasn't a crime.

I would give it zero stars if I could.
I provided valid bank account details of the fraudster, and Action Fraud declined to pursue - claiming “they didn’t have enough information to pursue”.
My perception is that it is another useless and meaningless government agency.
However, no doubt if I made any anti-woke statement on Twitter, I would be arrested immediately and sentenced to Life Imprisonment.
And the Police wonder why the General Public perceive that there is 2-tier policing…

Had my mobile stolen while unlocked and they managed to break into my bank account (Presumably resetting pin with email address) and transferred all my money from my savings to my current account, extended my over draft and took out a 15k loan through my NatWest bank. They raised two case numbers one for the transactions and one for the loan. Got two emails the same day later that night and supposedly both of these do not warrant as a police recorded crime. How does any of this make sense, they stole my identity and maliciously and illegally used it to steal my money and make a fraudulent loan request. Top that off the officer who called me already closed the case. I said I was near a train station in central is there any cctv and he said if I spot it I can call back and it will be reviewed. This is why this crime has grown so fast here in London. Lack of any effort by any department to catch the perpetrators.

Completely waste off time waste off money do nuffen then send it over to a useless policeforce this is a complete joke waste off time money what dose this useless servise do other than talk a hole bunch off crap this is while people continue to be exposed robbed id like to set up a page where victims can help each other and close down action fraud put money into a page where we can pay for resources to help each other as I've been suffering this for 3 years matmybe more nearly took my own life then got very ill nearly dieing and still nothing useless sevise this why this country is such a state nobody knows wat they are doing I even hired private deactivate please don't bother waste your money ive done most off this investaging myself even when u habd it on a plate they still do nothing USELESS waste off public money for wat nuffen close it down also mine still going on and now doing same to my stepdaughter who's elderly got cancer this been done though all my accounts can't even be bothered to look let alone anything else they will tell u change yr password without even looking into anything jokers water off time and public money or u just got inadequate incompetent people running this funfair