Action Fraud Reviews 

They are completely useless,earning money for doing absolutely nothing.Meanwhile scammers laugh and get away.

OK my latest reported incident is no big deal(small incident) and as is per usual you get the feeling that these people put endless hours into the pursuit of not doing a second of real police work.
The incident before this though where I lost my life stime savings and to say it was an uphill battle to even see real people/police let alone any "action" is an under estimate.
There was so much to investigate and yet they did not leave their office once I dare say, and where I am now doing it all myself, and after my short meeting with two very large overweight dim officers who totally BS me through my short meeting I am better off on my own.
Should I find the conclusive evidence I need I will not be wasting my time with the police, I cannot risk it, I shall use my own resources and deal with it myself.
This has proved to me that Britain is lawless and with no kind of policing.
They are pathetic

ActionFraud Is Not fit for purpose
I had all the evidence of a scam run on Vinted with fake trainer sales
They declined to investigate, and this isn’t the first time I have had contact with these wasters,
Organisation is not fit for purpose they do nothing, this is why petty crooks continue,
They are tricky to communicate with as well,
If they email you it will be on a no reply email,
So you have to log into your account and navigate the contact us along with the reference number,
Absolutely waste of public money

I would give them zero what a waste of time kept saying that I wanted to make a report couldn't type anything and just went round and round in circles absolutely useless manged by tax payers money I'd make sure I never paid you single penny and that would be too much

OMG! If ever there was a system designed to make reporting scams as difficult as possible, and embolden fraudsters, it it this. I couldn't even report the actual scam, which might result in vulnerable people giving over their bank details, due to a technical issue that might take 72 hours to resolve. Another person with a personality working from home and following a script. Should be renamed Fraudhelpers.

Myself and 3 friends all scammed by the same person . Action Fraud said there was no crime to answer.
The person had defrauding up to 100,000 and handed herself in to the police .
Still nothing from action fraud.
Then then asked me to fill in a survey of my experience still waiting for it.

I was sent a solicitors letter from a troublesome neighbour. I checked on the Solicitors registration website and found that the solicitor who signed this letter was David Ward KC - this solicitor died in 1949 and there is no other solicitor of that name. The letter came from a company called Orwell’s consultancy who ceased to exist in 2002. After Action Fraud, allegedly, worked on this for 28 days they concluded there wasn’t enough evidence to convict as it was a case of identity theft. I phoned the police and was told identity theft is when someone steals your personal identity not when someone writes a letter pretending to be someone else. There is no way to review my case, there is no one to write to at Action Fraud and when I went back to their website to complain my account had been disabled. Totally useless exercise . You can see by other reviews what a success they are!

Luckily I do not live in the UK, otherwise I wouldn’t feel protected at all against financial crimes: I have reported an attempted fraud made from an UK based company but ofc - as other thousands people already have written here - the report was closed with the usual sentence. It’s embarrassing. Good luck to whoever will get scammed in the UK, because no justice will be done.

Reported an obvious Microsoft tech support scam with phone number of scammer. ActionFraud emailed back five minutes later saying no crime committed. What is the point of this useless organisation?

Excellent service-helped me make statement, advised me on the best course of action & followed up. I am pleased to say that my money taken illegally from my bank account was fully refunded

I’ve just been scammed. I paid cash for a spoofed, fake Samsung tablet from a fraudster after we met outside the entrance of a Tesco store. I realized I’d been scammed just two minutes after he left and called the police immediately.

If they wanted to act, they could have checked the CCTV, the fraudster could easily be identified and caught. He must have been nearby, as he arrived only two minutes after I told him I had arrived.

This must be part of a bigger scam operation. The tablet isn’t just fake, the tablet is designed to steal personal credentials and send it to some server run by hackers.

But instead of taking any immediate action, the police simply told me to report the scam through a link. I received an automated email afterwards, and that was the end of it.

It’s a shame that my huge amount of tax money goes toward a system that does nothing in situations like this.

I reported scam and as much evidence I could in the space given on platform to action fraud.
I received same outcome/letters for each scam I reported. Despite I lost £10k or £100k.

¬`Experts at the NFIB examine the information you provide. Where possible, the information is also matched against other available data in order to enrich and corroborate the details of the fraud. The NFIB assess whether there are viable lines of enquiry that would enable a law enforcement body, such as the police service, to investigate. On this occasion, based on the information currently available, it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue`.

It prevaled scam.

I contacted Action fraud directly and I asked to update me on my cases that i reported. I was informed that i reported wrongly. The agent offerd to help, correct my evedince provided during the time the call cut off, I tried to call back but no success to speak to anyone. I received no request for evidence or extra information and no update for months, except auto respond/letter that my each case was closed.

The trust in authorities has fade and scammers/fraud are blooming.

What a waste of time?

I found Cayman Islands Bureau of Financial Investigation Royal Cayman Islands Police Service is more active, swift to respond and support towards fraud.

Useless couldn’t log in so I emailed and asked for support. Having had no joy I then rang them where I was advised the old phone number had been removed and new one added but 2 weeks later it’s still showing the old number. I tried the contact us section and in the end sent them an email to which I received the snotty reply they were waiting on me confirming my details. Up to this point I’d had zero communication so I emailed back with the details and still had no joy. Wouldn’t waste my time reporting anything to these as they don’t care

Waste of my time even contacting them! Clearly had their mind already made up! They dont like the hassle of trying to help victims of fraud! I

Complete was of time and effort, VAT fraud totally ignored, clear line of banking fraud shown but no further details requested from action fraud, apparently there is no line of enquiry (based on limited information they requested), with time delay totally not fit for purpose and fraudsters can rest assured no action will be taken.

Action Fraud-useless.
I wasted my time trying to report a bunch of scamming scumbags called XR Academy. Action fraud said they couldn’t investigate as they are not in the UK. Where the hell do action fraud think most scams are originating from.

Action Fraud are a complete waste of time and tax payers valuable money.

They should just be shut down as they don’t appear to be of any use whatsoever

We served on a platter a theft case as we investigated ourselves when someone stole an item from us. We provided the name and multiple addresses of the criminal and their online profile. Moreover we logically explained how the theft was carried out.

For a whole month there was no update to our case when on the last day, right before the bank holiday (how convenient), a templated email came past 6pm to say that there is no viable lines of enquiry ...

We pay taxes for an unreliable and broken police system! What a shame really.

These people are fraudsters themselves!

I recieved a letter with National Fraud Intelligence Bureau logo on heading but it was actually from actionfraud. This is dishonest to use the NFID header when the letter is not from them.

Secondly the letter was about a fraud report I made. Nope, I have not made any report to actionfraud or NFID of any kind.

Looks like a phishing scam, avoid.

Action fraud deleted my report when obviously shouldn’t had done they didn’t send it over for investigation when obviously they should had there a complete waste of time They need disbanding and back to old fashioned Police reporting at your local police . Millions spen for nothing

Don't waste time reporting a problem to them they take ages to get back to you they don't even ask if you do have evidence of what happened. Just do yourself a favour and figure out how you will solve the problem by yourself