While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Action on Hearing Loss, known until 2011 by its official title, the Royal National Institute for Deaf People, is a charitable organization working on behalf of the UK's 9 million people who are deaf or have hearing loss.
Highbury Station Road 1-3, N1 1SE, London, United Kingdom
Disgusting discriminatory service who is using deaf people to improve profit margins. This is no longer a charity committed to supporting deaf people. They are now marketing vulnerabilities for profit. One of their members silenced a boy who appeared frustrated and told him to shut up. It looked very upsetting and was a distressing experience for us to witness.
my son moved into the care of action on hearing loss in 2004 and he was found dead in his bed in 2014.
In my opinion, it was neglect and abuse that led to his death. His health deteriorated while he was under the care of action on hearing loss.
I felt there was no proper care and they used psychodrama therapy on him to isolate him from his family.
I regret so much that I ever got involved with them.
Reply from Action on Hearing Loss
Your comments have been passed to our Care & Support team. Please make contact with us if you wish to discuss further at Sharon.Ford@hearingloss.org.uk
If I could them a zero rating I would. Phone arrived and stopped working within 28 days so returned to them. No acknowledgement of email complaint or return package. Spoke to 2 customer services representatives who sounded bored and were unhelpful. I certainly wouldn't recommend purchasing a phone from them.
Excellent customer service throughout.
hen arranged for an engineer to evaluate 3 separate desks, he turned up on time and again when coming for the installation, he was very discreet and aware of the working environment and installed the equipment with minimum interruption to the service. Afterwards, he provided full training to members of the Front of House team with a very professional manner. There was always immediate follow up from the Action for Hearing team every step of the process. I highly recommend.
Dreadful customer service. Half the order missing, told I would have an answer in an hour. Called back after two hours to be told it would be 48 hours before they even knew if they had the item to send. Won’t shop with them again
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
