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RAC Mobile Mechanics Reviews 

38,677
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 21,825 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the convenient home servicing, noting that the mechanics arrive promptly and carry out all required repairs with great efficiency. People frequently highlight the friendly and professional attitude of the staff, who always provide clear explanations and helpful maintenance advice. Some reviewers were not happy with the scheduling process and the overall communication regarding their booked appointments. A few consumers experienced unexpected last-minute schedule changes or missed visits without any prior notice, leading to frustrating delays and inconvenience. Others also mentioned occasional difficulties with getting timely responses from customer support agents when trying to resolve issues.

What people talk about most

Service

People report positive experiences with service, highlighting the convenience of having repairs and... See more

Staff

Users describe positive interactions with staff, highlighting that mechanics and call handlers are... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful staff members who communicate... See more

Booking process

Clients share positive opinions on booking_process, highlighting that scheduling an appointment online is... See more

Product

Reviewers share mixed feedback about product quality and service experiences. Some customers report severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointment, pricing all easily agreed online. Literally half the price quoted by the dealer for the same level of work. The garage came to us. We got on with our morning, no dropping off/collecting... See more

Rated 5 out of 5 stars

Excellent work carried out on my car’s service by Tristian (ID 8510). He was professional and kindly helpful when answering my questions. He returned two days later to do a brilliant job replacin... See more

Rated 5 out of 5 stars

The booking process was straightforward and the pricing clear. The mechanics came when they said they would. Having my servicing done on my own driveway was both convenient and helpful, in that I co... See more

Company replied

Rated 5 out of 5 stars

From first contact with the call handler to arrival of James within the hour I could not fault the service. James (ID-2189) was a little stumped at first but persevered to troubleshoot the problem b... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

39K reviews

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4.8

All reviews

(38,677)

21,580 reviews in the last 12 months

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Rated 1 out of 5 stars

Detached air sensor after service, poor customer service…

I had a full service done by an RAC mobile mechanic. I booked online, this process was straightforward. The mechanic kept me updated about his arrival time; he was very pleasant and efficient.
I drove 25 miles after the service and the engine warning light came on. I checked online and found that there was a possibility that it was a simple fault relating to the service (such as a detached sensor, etc).
I rang the RAC and after a long hold whilst the customer services representative checked with his seniors I was told that I would have a courtesy visit later that day for a mechanic to check if the warning light was related to something simple after the service. I was told that I would be updated to confirm the time of the mobile mechanic's visit. Hours later the RAC hadn't contacted me so I called them again. This time I was told that the mobile mechanic's visit had been cancelled as they had checked their records and there was no warning light showing when the service was completed so the fault was unrelated to the service and was my responsibility to sort out. I was told that I could pay £75 for a mobile mechanic to visit and perform diagnostics to assess the fault. In the unlikely event it was related to the service I would be refunded £75,
I asked if I took the car to a garage and the fault was found to be related to the service if the RAC would refund my costs.I was told that the RAC would not trust other mechanics so there would be no refund if I went to another mechanic and the fault was found to be related to the service.
I asked to be put through to customer services as I wanted to complain that their original offer had been cancelled with no update of the change. I was transferred to a line that was not answered and then was cut off. I called again and was given the customer services number in case I was cut off again, which I was. I tried to get through to customer services multiple times but after holding , each time I was told the service was unavailable.
I rang around and found a garage that told me they would fit me straight in. The fault was diagnosed as a detached air sensor and took seconds to fix.
I am very disappointed with the RAC for the following reasons:
1. The first customer service representative told me that the RAC would visit (courtesy, free of charge) to check that it wasn't a simple fault that could be related to the service and that I would receive a call to let me know when the mechanic would arrive. I received no call and had wasted hours of time that I could have been looking for a garage. The RAC should ensure they have a policy and adhere to it: either tell the customer that they must pay for another visit or honour their promise to the customer if they offer a free visit. If the advise they have given a customer is wrong they should call the customer to notify of this or honour their advice.
2. Inability to contact customer services.
I now have no trust in the RAC; I do not want breakdown cover or mechanical work to be done by a company who's customer service team give incorrect information and cancel call outs without notifying the customer.
Having a car serviced on the car park at work was really convenient but I will not be recommending this to anyone. I will not renew my RAC membership and will take out much cheaper cover with Green flag as recommended by my friends and colleagues

August 25, 2026
Rated 5 out of 5 stars

Mechanic was spot on

Mechanic was spot on, assessed the job perfectly, great professionalism and helped me out with a few other questions i had about my car. couldn't recommend enough.

August 18, 2026
Rated 5 out of 5 stars

The mechanic and the RAC admin!

The mechanic , Franco, was brilliant. Very quick and efficient.
The RAC administration was poor! A week’s wait to have a new battery fitted. Excuse given was a specialist battery had to be ordered. Definitely not the case! Not happy to be without my car for so long for a flat battery!!

August 25, 2026
Rated 5 out of 5 stars

Excellent friendly service

Friendly, knowledgeable and excellent service. It’s really helpful having the service provided at home.
Explained any findings and provided advice.
Highly recommended.

August 25, 2026
Rated 5 out of 5 stars

I had Karl come out and fit a new…

I had Karl come out and fit a new alternator to my van outside my house. Start to finish everything went great from the rac and Karl was also brilliant from start to finish. Highly recommend.

August 25, 2026
Rated 5 out of 5 stars

Top job!

Mechanic was professional and friendly.
The repair was diagnosed and fixed very quickly. Very pleased.

August 25, 2026
Rated 5 out of 5 stars

Brilliant service

Super friendly and knowledgeable mechanic. He worked quickly and quietly and took the time to explain the work carried out to me and answer any questions I had.
A credit to the RAC, highly recommend!

August 25, 2026
Rated 5 out of 5 stars

Quick Battery replacement

Despite being set with an incorrect battery Ashley quickly sourced the correct size and fitted it. They checked the cars electrical system and all achieved in less than an hour. Very professional, polite and friendly, a credit to the RAC.

August 25, 2026

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