RAC Mobile Mechanics Reviews 

Good price. Good products and efficient service.
Thanks Chris

Very pleasant service man diligently worked on the vehicle for a couple of hours without even a cup of tea. Discussed any pertinent concerns as they arose and dealt with them appropriately.

I had a full service done by an RAC mobile mechanic. I booked online, this process was straightforward. The mechanic kept me updated about his arrival time; he was very pleasant and efficient.
I drove 25 miles after the service and the engine warning light came on. I checked online and found that there was a possibility that it was a simple fault relating to the service (such as a detached sensor, etc).
I rang the RAC and after a long hold whilst the customer services representative checked with his seniors I was told that I would have a courtesy visit later that day for a mechanic to check if the warning light was related to something simple after the service. I was told that I would be updated to confirm the time of the mobile mechanic's visit. Hours later the RAC hadn't contacted me so I called them again. This time I was told that the mobile mechanic's visit had been cancelled as they had checked their records and there was no warning light showing when the service was completed so the fault was unrelated to the service and was my responsibility to sort out. I was told that I could pay £75 for a mobile mechanic to visit and perform diagnostics to assess the fault. In the unlikely event it was related to the service I would be refunded £75,
I asked if I took the car to a garage and the fault was found to be related to the service if the RAC would refund my costs.I was told that the RAC would not trust other mechanics so there would be no refund if I went to another mechanic and the fault was found to be related to the service.
I asked to be put through to customer services as I wanted to complain that their original offer had been cancelled with no update of the change. I was transferred to a line that was not answered and then was cut off. I called again and was given the customer services number in case I was cut off again, which I was. I tried to get through to customer services multiple times but after holding , each time I was told the service was unavailable.
I rang around and found a garage that told me they would fit me straight in. The fault was diagnosed as a detached air sensor and took seconds to fix.
I am very disappointed with the RAC for the following reasons:
1. The first customer service representative told me that the RAC would visit (courtesy, free of charge) to check that it wasn't a simple fault that could be related to the service and that I would receive a call to let me know when the mechanic would arrive. I received no call and had wasted hours of time that I could have been looking for a garage. The RAC should ensure they have a policy and adhere to it: either tell the customer that they must pay for another visit or honour their promise to the customer if they offer a free visit. If the advise they have given a customer is wrong they should call the customer to notify of this or honour their advice.
2. Inability to contact customer services.
I now have no trust in the RAC; I do not want breakdown cover or mechanical work to be done by a company who's customer service team give incorrect information and cancel call outs without notifying the customer.
Having a car serviced on the car park at work was really convenient but I will not be recommending this to anyone. I will not renew my RAC membership and will take out much cheaper cover with Green flag as recommended by my friends and colleagues

Kept up-to-date via text that they were on the way. Repair/battery fitted quickly.

Mechanic was spot on, assessed the job perfectly, great professionalism and helped me out with a few other questions i had about my car. couldn't recommend enough.

The mechanic , Franco, was brilliant. Very quick and efficient.
The RAC administration was poor! A week’s wait to have a new battery fitted. Excuse given was a specialist battery had to be ordered. Definitely not the case! Not happy to be without my car for so long for a flat battery!!

Friendly, knowledgeable and excellent service. It’s really helpful having the service provided at home.
Explained any findings and provided advice.
Highly recommended.

Faisal was very professional and delivered excellent communication. Would definitely recommend RAC Mobile mechanics .

I had Karl come out and fit a new alternator to my van outside my house. Start to finish everything went great from the rac and Karl was also brilliant from start to finish. Highly recommend.

Mechanic was professional and friendly.
The repair was diagnosed and fixed very quickly. Very pleased.

Kept us informed when he was coming .got on with the service
Polite and friendly couldn't really fault the service and great that it was done at home.

Super friendly and knowledgeable mechanic. He worked quickly and quietly and took the time to explain the work carried out to me and answer any questions I had.
A credit to the RAC, highly recommend!

Very professional. Answered questions that I had. Very good

Despite being set with an incorrect battery Ashley quickly sourced the correct size and fitted it. They checked the cars electrical system and all achieved in less than an hour. Very professional, polite and friendly, a credit to the RAC.

Car all sorted good friendly mechanic

An excellent repair job from mechanic Rob. The work was completed at my address. I was kept updated with the time of arrival and Rob was prompt and efficient.
Thanks for a great service from the RAC.

Gareth arrived on time as promised. Very friendly, easy to talk to. Job completed and explained. Very efficient. Will certainly ask the RAC when anymore work needs doing. Thank you.

Booking and timeframe were great.Done outside home and detailed report.