Banner for RAC Mobile Mechanics

RAC Mobile Mechanics Reviews 

38,530
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 21,716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the mobile mechanics for being exceptionally friendly, knowledgeable, and professional during home appointments. People also appreciate the wonderfully smooth online booking process and the incredible convenience of getting their vehicles repaired right outside. Some reviewers were not happy with occasional scheduling delays, unexpected wait times, and communication gaps. A few customers also noted specific maintenance mistakes, mentioning instances where too much oil was added or errors occurred during servicing. Some others also mentioned poor experiences with parts handling or getting timely help from customer support teams.

What people talk about most

Service

People report positive experiences with service, highlighting the convenience of having repairs and... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, polite, and competent... See more

Customer service

Consumers find customer service to be a positive experience overall, frequently praising friendly and... See more

Booking process

Users describe positive interactions with booking_process, highlighting that scheduling appointments online... See more

Product

Reviewers highlight ambiguous aspects of product performance, with highly varied experiences reported. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication from RAC from the moment I booked a home visit battery replacement was excellent. On the day of visit, Cole, the Mechanic, phoned me and gave me a very accurate estimated time of arriva... See more

Rated 5 out of 5 stars

Michael did a great job in very hot conditions. He collected the necessary part and fitted it with great attention to detail and skill. He was courteous, informative and very personable. My only criti... See more

Rated 5 out of 5 stars

Zak Hunter gave confidence and was very knowledgeable. Carried out the work very professionally which was more than can be said for the main dealer where we purchased the car. Would highly recommend t... See more

Rated 5 out of 5 stars

The mechanic arrived promptly. He worked hard and pointed anything that were OK now but should be watched for the future. He was also very politr and answered any questions that ai asked. However yo... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

39K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(38,530)

21,476 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy chappy

What made my experience great, well from the word go, everything was good. The booking for the service was simple, there was a choice of dates within an acceptable time period, I was kept up to date with my needs, on the day of the service I was informed of the expected eta, which was great, I could plan around the time slot which was good.
The actual service was carried out by a man called Jan, who was thorough, clean is his work, informative, and didn’t’ hang about’. The whole experience was a pleasure to witness, and although I was a little apprehension at first, I will certainly not hesitate to use the RAC mobile service in the future. Thank you to all concerned.

August 22, 2026
Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. Incredibly bad service, booked car in for two headlight replacements, extremely poor communication. After assurance I need not be present , was advised last-minute.com I needed to be there with my credit card. Eventually after a lot of phone calls situation resolved. Same really poor customer service experience for a price match guarantee. Finally when engineer turned up left with only 1 headlight functioning!!!! He was called back, finally after initially duggesting we go to halfords and get a new bulb and fit it ourselves.....2 lights functioning but could not align them, which had been requested. Car failed MOT next day due to loose fitting of headlights and non alignment . Inspector said if you drive over a bump 1 light is likely to pop out ....!!!!!. Complained online to customer service with 5 subsequent follow ups and no reply. Total incompetence. Really never again, I wasted 340 pounds on getting this work " done" ....would say it was me that was well and truly " done" Time wasting, frustrating, and all the rest.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

If it needs doing RAC it

Rac are a text message away from getting work done on your car for a very good price and it's done on your drive way on a day and time to suit you that's got to be a good with a very nice technician to do the job

August 14, 2026
Rated 5 out of 5 stars

Why use the dealers?

Appointment, pricing all easily agreed online. Literally half the price quoted by the dealer for the same level of work.
The garage came to us. We got on with our morning, no dropping off/collecting, etc.Lewis the mechanic , polite, professional, efficient. All good. Job done. No issues with manufacturers warranties….why would I use the dealer?

August 22, 2026
Rated 5 out of 5 stars

What appeared to be a straightforward…

What appeared to be a straightforward swap of a starter motor turned into something a bit more complex. Yet mechanic stuck with it, returned and was absolutely persistent he would fix our little Ka - which he did. Thank you.

August 21, 2026
Rated 5 out of 5 stars

Great service…

Jay called the day before my booking to let me know what time he'd arrive. He rang again an hour ahead on the day to confirm. Got the job done with no fuss and was friendly and polite throughout.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver Brown had great communication…

Oliver Brown had great communication with me & was very polite. He carried out a full
Service on my Transit custom van & kept me informed at all stages & also made me aware of some potential issues that will need some attention in the near future.

August 22, 2026
Rated 5 out of 5 stars

Great service

Really friendly guy. Very helpful and knowledgeable. Great service. Would use again. Many thanks

August 22, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look