Active Hound Reviews 2,091

I always had excellent service from Activehound and I'm really sorry they have closed down. I was looking forward to may years supply of Chukkit balls and other treats for my furry friend Alfie.

Ordered a couple of dog beds on the 8th January. They have taken the money but we haven’t received the beds. We have sent numerous emails, and called multiple times but are yet to hear where our beds are.....

Shopped once never again
Blame Black Friday blame the post office
I say stop blaming everyone else got on with your job by been active and get items sent out in a reasonable time. Too slow will not be recommending you to any one very disappointed and a waste off my time emailing you and ringing never again and please delete my details from your mailing list that’s how bad you was

I ordered through an offer on facebook Yak chews order £23 buy 2 get 3rd free. receipt said 2-3 days, when I called to chase order I was told that it had not been send , when I questioned there managing expectations, I was told I could cancel, which I didnt want to do. He then said he was cancelling my order and hung up. I called back they hung up, then I called again and they remained silent, I asked them to not cancel my order and I apologised but no response. Their campaign may be successful and profitable, however when business is slow customer service is crucial. Disappointed as I looked forward to dealing with a small independent business.
I saw your reply I was not abusive I never swore or anything, yes I expressed displeasure at not getting a notification email saying there was a delay,(i got one saying you were a lovely family ran business, which I thought very nice) but at no point did I ask or expect to have my order cancelled. If you cannot accept a customer being annoyed (not abusive) its very poor. I didn't see you address the hanging very unprofessional.

Great company. Very fast response to my enquiry and an extremely fast despatch.
Well packaged and a nice style of doing business
Thanks

I would highly recommend Active Hound to anyone who expects excellent customer service. I loved the experience of buying a Hurtta harness for my Labrador puppy from Active Hound. As soon as I emailed Zak (at the company) I had a reply within minutes. I placed the order and it arrived the next day. The little quirky additional touches to the email address and supporting paperwork brought a little smile to my face. I would highly recommend Active Hound to anyone and I will be telling all of our dog walking friends. An excellent level of customer service and I will be a repeat customer.

Mike Atkins

Item Arrived very quickly and well packed would definitely use this company again

Very prompt service & regular updates on delivery.
Would not hesitate to use site again!!

Had no problems arrived on time very pleased with harness would recommend this company

Excellent and prompt service. I'd definitely buy from you again.

I bought a few item for my dog free delivery, nice balls as a present. Unfortunately harnesses were the wrong size so sent back and a few days later I ve got the new ones. Very happy. cons I paid for my parcel return postage back to then.

Good communication & speedy delivery. Low threshold for free delivery. Great products at very reasonable prices. Would recommend.

Web site easy to use, got delivery after only 2 days . Got e mails keeping me up to date with what was happening with order.

Really pleased with the friendly, fast and efficient service. Would highly recommend and will use again

We ordered goods on August 6th & we still have not received them.
This delay has also happened before, Active Hound have a serious problem with their couriers.

Website easy to navigate. Found what I wanted quickly. Competitive prices. Delivery on-time. Happy customer!

Posted same day as ordered ! Excellent service