I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
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I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
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I tryed making an account 4 different time and even tried with different emails they wouldn't offer me any kind of help just kept repeating oops we can't use that or sorry you're information is incor... See more
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"Performance 11.5 Inch Penis Extender" I purchased the following item: "Performance 11.5 Inch Penis Extender" and I'm very dissatisfied with the product. I expected to be a lot firmer for penetra... See more
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Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.3
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I placed order and and realized I had…
I placed order and and realized I had wrong shipping address and I immediately reached out to customer service and updated my shipping address. They tell me everything is took care of and then they still deliver it to the wrong address! And then when I contact them they have the nerve to tell me well it was your fault for not checking the shipping address before ordering. I will never spend another dollar with this company. I wish I could give them negative stars…
July 9, 2026
Unprompted review
Reply from Adameve
When an order is placed using Apple Pay, we are required to ship to the address provided through Apple Pay for security and fraud prevention purposes. Once an order has progressed beyond a certain point in processing, we are unfortunately unable to stop or redirect the shipment.
On July 9, 2026, we sent an email requesting the correct shipping address so we could assist further. If you didn't receive it, it's possible the message was filtered to your spam or junk folder. Unfortunately, we did not receive a response.
If you're still experiencing an issue, we encourage you to contact our customer support team. We'll be happy to review your order and do everything we can to help.
im so disappointed
im so disappointed. this item was half off that should have been my first red flag that it was going to be an awful product, i just imagined if the original price was $80 it had to have been at least decent. i owned the satisfier pro 2 gen 2 and it was perfect, ive just had it for years and it was getting worn out so i wanted a replacement, i thought id get the gen 3 as a splurge and the black offered on the gen 3 looked so much more slick and discrete. i cant believe they took the perfect gen 2, remade it and ruined it, then added a higher price tag. a vibrator should be self explanatory, theres no reason i should have to read a whole manual and still not understand how to properly work a simple vibrator. the liquid air is a joke, or maybe it's the vibrating function, no clue because the buttons literally never do the same thing twice so you just have to keep clicking hoping something good happens. and the only decent setting has wayyy too low pressure, or immediately too high. you literally did perfect on the gen 2 how do you fumble something so bad, this is what i get for trying something new, and obviously im not going to go in somewhere to return a sex toy how embarrassing, that's probably their plan!!! im so disappointed and just never ordering from here again, id rather manually do it than waste my money here
July 9, 2026
Unprompted review
Reply from Adameve
We're sorry to hear that you weren't satisfied with your purchase.
We offer a 90-day return policy on all items, regardless of the reason for the return. While customers are responsible for the cost of return shipping, we would have been happy to issue a refund once the items were returned to us.
Our Product Returns page includes a notice that purchasers are responsible for return postage, and we strive to make this information available before a purchase is made.
We appreciate your feedback and are always looking for ways to improve our customers' experience. If there's anything further we can do to assist you, please don't hesitate to reach out to our customer support team.
Got my package faster than was told
Got my package faster than was told. It was the correct item bigger than I thought it was going to be. And it was amazing thank you.
July 8, 2026
Unprompted review
Reply from Adameve
Hi Melanie Maddox 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Melanie Maddox 1—it means the world to us!
Here’s your review: “Got my package faster than was told. It was the correct item bigger than I thought it was going to be. And it was amazing thank you.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
No access???? I'm in a neighborhood
idk what's going on and I just know i looked at the reviews… my usps mail said (no access) idk if it's because 4th of July weekend or whatever. I spent money on this. What's wrong with the shipping and who would want to steal furry buttplugs?
July 6, 2026
Unprompted review
Reply from Adameve
Thank you for your feedback. We reached out to provide additional information regarding your shipment, and we're pleased to hear that your package was successfully delivered.
If you have any other questions or need further assistance, please don't hesitate to contact our customer support team. We're always happy to help.
Damaged Packaging
Both items had damaged packaging when it arrived. The Butt Plug had scuff marks on the gem when I opened it. I was really excited for these to get here, I ordered from Adam and Eve cause I had positive reviews from friends, but this was kind of disappointing having my packages damaged before I even get to use them.
July 6, 2026
Unprompted review
Reply from Adameve
We're very sorry to hear that your order arrived with damaged items. We understand how disappointing that can be.
We'd be happy to replace any items that were damaged during shipping. On July 7, 2026, we sent an email requesting a few additional details about the condition of the items so we could process a resolution. If you didn't see our message, it may have been filtered to your spam or junk folder.
We haven't yet received a response, but we're still here to help. Please reply to our email or contact our customer support team with the requested information, and we'll be happy to work with you to resolve this as quickly as possible.
I ordered a product that never came
I ordered a product that never came. Even after 2 weeks of searching, the product I paid for is not in my possession and when I tried to get a refund, not only was the customer service agent RUDE, ignoring my request at first to "launch an investigation" and then blocking me after granting only a PARTIAL refund. So apparently shipping and handling isn't refundable--even though that's the very stuff that went wrong.
NEVER buy from this company. They're out here stealing customer's money and pretending to be a business that offers legitimate products and service. All they'll do is ship your stuff wrong, take your money, and *maybe* you'll get less than half of it back if you complain.
UPDATE: After complaining to 3-4 people by chat, email, and phone--I *did* finally get my full refund. Sorry it came to that at all.
June 25, 2026
Unprompted review
Reply from Adameve
We sincerely apologize that the customer did not receive their package. A full refund has been issued to their original payment method.
We also apologize for the customer's experience with our customer service team. All customer interactions are recorded for quality assurance purposes. Our supervisors regularly review these interactions and provide agents with coaching, training, and, when appropriate, corrective or disciplinary action.
The concerns raised will be thoroughly reviewed. As a gesture of goodwill, we are sending a promotional offer code to the email address associated with the order. We hope the customer will give us another opportunity to provide a better experience in the future.
Wrong item…
Sent the wrong item that I paid for wouldn’t take it back people or nothing but a bunch of crooks don’t buy anything from these people ever again I won’t.
July 3, 2026
Unprompted review
Reply from Adameve
We sincerely apologize that you received the incorrect item.
On 07/06/26, we reached out via email requesting additional information, including which item was missing and which incorrect item was received, so we could investigate and resolve the issue. Sometimes our emails may be filtered into a spam or junk folder, so we recommend checking those folders as well. Unfortunately, we have not yet received a response.
We encourage you to contact us with the requested information so we can continue our investigation and arrange the appropriate resolution. If you would like to speak with a supervisor, please let us know. We will be more than happy to assist you and work toward resolving this matter as quickly as possible.
Shipping sucks more than pornstars
Shipping sucks more than pornstars! Won't buy again from this company. Did not arrive when they say!
July 3, 2026
Unprompted review
Reply from Adameve
We apologize that you were dissatisfied with the shipping of your order. According to our records, your order was picked up on 07/06/26. We also sent detailed tracking information to the email address associated with your order.
Your package was shipped via Priority Mail and was delivered one day earlier than the estimated delivery date. If you have any additional questions or concerns, please don't hesitate to contact us—we're happy to assist. We hope you will shop with us again.
I paid for 2 day transit
I paid for 2 day transit. Still hasn’t arrived. Not sure why they have that option if they will not meet there timeline. Never ordering online again.
July 1, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 06/04/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Paid extra for fast delivery
Paid extra for fast delivery, and now shipping shows "a mechanical failure has delayed delivery"
Are you serious?
June 30, 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. On 06/02/26, we reached out to the customer through Trustpilot to request additional information so we could better understand and resolve the issue. Unfortunately, we did not receive a response.
We encourage the customer to contact us directly or provide additional details so we can assist further. Please ask to speak with a supervisor, and we will be more than happy to help resolve any questions or concerns.
WHATS WRONG THIS TIME
WHATS WRONG THIS TIME? MAYBE ITS YOU OR ADAM AND EVE OR BOTH OF YOU I AM WAITING FOR MY ORDER 06192662877 SUPPOSE TO RECEIVED TODAY STILL NOT HERE. NICE WORK SICK OF SENDING NOTES TO COMPANIES WHO DONT DO THEIR JOBS
June 3, 2026
Unprompted review
Reply from Adameve
We apologize, but your package was returned to the sender. A full refund has been issued to your original payment method. Please allow up to five business days for the refund to appear in your account.
We reached out for additional information regarding the return; however, we did not receive a response.
We appreciate your understanding and hope you will shop with us again in the future.
This was a big waste of money.
This was a big waste of money.
It has little to no suction..it just doesn't work . I am very disappointed in this product ad is very misleading
June 26, 2026
Unprompted review
Reply from Adameve
We attempted to contact the customer on 06/29/26 using the email address associated with the order to request additional details about the item. If the item is defective, we are happy to work with the customer to find an appropriate solution. Unfortunately, we did not receive a response.
We also apologize for any misunderstanding regarding our return policy. We accept returns on any item, for any reason, within 90 days of the purchase date. However, the customer is responsible for the cost of return shipping. Had the customer returned the items, we would have been happy to issue a refund upon receipt.
Our website clearly states, "Please note that the purchaser is responsible for return postage." This disclaimer is located on our Product Returns page.
Product doesn’t make sense
Product doesn’t make sense. You have to hold down the button hard to use and it’s very low. Disappointing waste of money.
June 26, 2026
Unprompted review
Reply from Adameve
We attempted to contact the customer to get more details on 06/29/26 through Trust Pilot but unfortunately, they did not respond.
We apologize the customer who misunderstood the return policy. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Order arrived super quick, discrete packing
Order arrived super quick! A++ discrete packaging and item was higher quality then expected. Will definitely buy from them instead of Amazon. Highly reccomended!
June 22, 2026
Unprompted review
Reply from Adameve
Hi NewDouayRheims 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @NewDouayRheims1—it means the world to us!
Here’s your review: “Order arrived super quick! A++ discrete packaging and item was higher quality then expected. Will definitely buy from them instead of Amazon. Highly reccomended!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Most items are great
Most items are great, some are not. Shipping takes forever and they push the other add ons at the end of placing an order which should already be in place. They do have quite a few things on the website but a lot of them don't have great reviews or years old!
June 22, 2026
Unprompted review
Reply from Adameve
Thank you for your 4-star review. We truly appreciate your feedback and will share your comments with our team across the company.
We offer several delivery options based on how quickly customers would like their packages to arrive. Customer feedback also plays an important role in helping us evaluate product performance and continue improving our service.
We sincerely appreciate customers taking the time to leave reviews and share their experiences. Thank you again for your support.
My package stated delivered but I never…
My package stated delivered but I never got the package
June 18, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to assist in locating and replacing the order.
On 06/25/26, we contacted the customer by email to request additional information needed to help resolve the issue. Sometimes our emails may be delivered to a spam or junk folder. Unfortunately, we did not receive a response.
We encourage the customer to contact us or provide the requested information so we can continue assisting with their order status. If preferred, the customer may ask to speak with a supervisor, and we will be more than happy to help work toward resolving the package location and any outstanding concerns.
Undelivered/unsecured 2nd package
Undelivered/unsecured 2nd package, poor communication on delivery updates for multiple packages. Using USPS means jack shit for item security and delivery as most drivers for the postal service dont give any extra attention to small or easily stolen packages. Now I have to reorder the vibrator I got for my partner because it was stolen from my apartments mailroom and not delivered to my front door.
June 12, 2026
Unprompted review
Reply from Adameve
The item was on backorder when the rest of your order was ready to ship. Rather than delaying your entire order, we shipped the available items first.
Your backordered item has now been shipped, and a shipping confirmation email with the tracking information has been sent to the email address used when the order was placed.
If you do not see the email, please check your spam or junk folder.
We appreciate your business and thank you for your patience. If you have any additional questions, please don't hesitate to contact us.
Reply from Adameve
Hi Jason Hernandez 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jason Hernandez1—it means the world to us!
Here’s your review: “Great Price, Good product. Always on time delivery!!.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I received a wrong item
I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you can feel a dildo in a bag. I’d like to get the rose toy instead of this magic wand but I’m not sure how to go about it without having to return this item I didn’t even order, so I’m leaving this review.
June 13, 2026
Unprompted review
Reply from Adameve
We apologize for shipping the incorrect item. We have processed a replacement order and are shipping the correct item to you. You will receive a shipping confirmation email with tracking information once your order has been shipped.
There is no need to return the incorrect item. Please feel free to keep or dispose of it as you wish.
We apologize for the inconvenience and appreciate your patience.
Great products good prices
June 7, 2026
Unprompted review
Reply from Adameve
Hi William Samuel 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @William Samuel 1 Founder 1—it means the world to us!
Here’s your review: “Great products good prices.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
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