I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
I’m the owner of Eyegetm0ney.com and I will be publishing an honest review of the ghetto man/women customer service for their attitude and talking over me. After he/she acknowledges that they sent... See more
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I tryed making an account 4 different time and even tried with different emails they wouldn't offer me any kind of help just kept repeating oops we can't use that or sorry you're information is incor... See more
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Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.3
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Most items are great
Most items are great, some are not. Shipping takes forever and they push the other add ons at the end of placing an order which should already be in place. They do have quite a few things on the website but a lot of them don't have great reviews or years old!
June 22, 2026
Unprompted review
Reply from Adameve
Thank you for your 4-star review. We truly appreciate your feedback and will share your comments with our team across the company.
We offer several delivery options based on how quickly customers would like their packages to arrive. Customer feedback also plays an important role in helping us evaluate product performance and continue improving our service.
We sincerely appreciate customers taking the time to leave reviews and share their experiences. Thank you again for your support.
My package stated delivered but I never…
My package stated delivered but I never got the package
June 18, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to assist in locating and replacing the order.
On 06/25/26, we contacted the customer by email to request additional information needed to help resolve the issue. Sometimes our emails may be delivered to a spam or junk folder. Unfortunately, we did not receive a response.
We encourage the customer to contact us or provide the requested information so we can continue assisting with their order status. If preferred, the customer may ask to speak with a supervisor, and we will be more than happy to help work toward resolving the package location and any outstanding concerns.
Undelivered/unsecured 2nd package
Undelivered/unsecured 2nd package, poor communication on delivery updates for multiple packages. Using USPS means jack shit for item security and delivery as most drivers for the postal service dont give any extra attention to small or easily stolen packages. Now I have to reorder the vibrator I got for my partner because it was stolen from my apartments mailroom and not delivered to my front door.
June 12, 2026
Unprompted review
Reply from Adameve
The item was on backorder when the rest of your order was ready to ship. Rather than delaying your entire order, we shipped the available items first.
Your backordered item has now been shipped, and a shipping confirmation email with the tracking information has been sent to the email address used when the order was placed.
If you do not see the email, please check your spam or junk folder.
We appreciate your business and thank you for your patience. If you have any additional questions, please don't hesitate to contact us.
Reply from Adameve
Hi Jason Hernandez 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jason Hernandez1—it means the world to us!
Here’s your review: “Great Price, Good product. Always on time delivery!!.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I received a wrong item
I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you can feel a dildo in a bag. I’d like to get the rose toy instead of this magic wand but I’m not sure how to go about it without having to return this item I didn’t even order, so I’m leaving this review.
June 13, 2026
Unprompted review
Reply from Adameve
We apologize for shipping the incorrect item. We have processed a replacement order and are shipping the correct item to you. You will receive a shipping confirmation email with tracking information once your order has been shipped.
There is no need to return the incorrect item. Please feel free to keep or dispose of it as you wish.
We apologize for the inconvenience and appreciate your patience.
Great products good prices
June 7, 2026
Unprompted review
Reply from Adameve
Hi William Samuel 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @William Samuel 1 Founder 1—it means the world to us!
Here’s your review: “Great products good prices.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
False advertising and bad support
Was not given the 50% an item as advertised in the email and then when I contacted them about it, I received “Wayne” as the representative and he did not help but instead ended the chat as I was typing.
June 17, 2026
Unprompted review
Reply from Adameve
The pricing has been adjusted in accordance with the promotion the customer was using. An email has been sent to the customer with the details of the adjustment.
For quality assurance purposes, all customer interactions are recorded and reviewed. Supervisors monitor these contacts and provide agents with coaching, training, and, when necessary, corrective action to ensure a high standard of customer service.
We sincerely apologize for the issues you experienced with our agents and appreciate you bringing your concerns to our attention.
Didn’t receive package.
June 15, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their package. Upon review, it appears that part of the shipping address was missing. We have contacted the customer to obtain the correct address, and a replacement order has been shipped.
Awful purchase
It doesn’t have a continuous vibration, only pulses. The suction almost pulled it off! I put it on my leg and could lift up and it’d still be attached. Idk who this is for BUT it wasn’t me!!!! Very disappointing. Then the free gift came in such loose packaging, when I grabbed it out of the mailbox I could tell and feel exactly what it was. What happened to discreet packaging?
June 15, 2026
Unprompted review
Reply from Adameve
We have contacted the customer and sent a replacement item. We sincerely apologize if the packaging of your order caused any embarrassment or concern.
We make every effort to ensure that appropriate items are shipped in boxes rather than padded envelopes whenever possible. We have also discussed this matter with our warehouse team and reinforced the importance of carefully packaging customer orders to help prevent similar issues in the future.
Thank you for bringing this to our attention.
Decent price. Wrong item
I was able to get a decent price. First time ordering, will not be ordering again. I ordered there dildo package that came in 3 sizes, they instead sent me a g gasm rabbit. Wouldn't be too big of a loss if it was at least a rechargeable.
June 12, 2026
Unprompted review
Reply from Adameve
We apologize that you received the incorrect item. We have shipped the correct item(s) to you and appreciate your patience while we resolved this issue.
There is no need to return the incorrect item; you may keep it.
Thank you for bringing this to our attention and for giving us the opportunity to correct the mistake. We appreciate your business and are grateful for the chance to make things right.
I never received my package
June 10, 2026
Unprompted review
Reply from Adameve
We have provided the customer with the pickup information needed to receive their package. Please let us know if any additional assistance is required.
Items arrived, packaging not discrete
Items arrived, and I’ve ordered from them before with little to no issues. And I’ve enjoyed my prior experiences. But this time, while shipping was fast and only took a few days. That packaging was NOT discrete at all!! I got embarrassed by my landlord after he realized it was a dildo when picking it up for me trying to be nice.
June 9, 2026
Unprompted review
Reply from Adameve
We apologize that you were unhappy with the shipping of your order.
On 06/12/26, we reached out through Trustpilot to request additional information so that we could better understand and help resolve your concerns. Unfortunately, we did not receive a response.
We encourage you to contact us directly and provide any additional details regarding the issue. Our team would be happy to review your concerns and work toward a resolution. If you would like further assistance, please ask for a supervisor, and we will be more than happy to personally review the matter and answer any questions you may have.
We value your feedback and appreciate the opportunity to assist you.
the screaming o c*ck ring
the screaming o c*ck ring sucks ass barely vibrates and it’s only a one time use? “ do not re use “
June 9, 2026
Unprompted review
Reply from Adameve
We apologize that the item did not meet your expectations.
The product purchased is identified on our website as a disposable, single-use item. We understand that not every product will be the right fit for every customer, and we appreciate your feedback.
On 06/09/26, we reached out through Trustpilot to request additional information regarding your concerns so that we could better assist you; however, we did not receive a response.
We encourage you to contact our customer service team directly with any additional details about your experience. We would welcome the opportunity to address your concerns and answer any questions you may have regarding the product.
Thank you for your feedback.
Ordering was easy and quick
Ordering was easy and quick. I had no issues with payment, shipping nor tracking. Product is as described. I am loving my purchase. After having an item that I purchased more than 15 years ago, it finally gave out and I had to search for a new one. My purchase has done more than satisfied my needs, it has exceeded my needs! Thank you, Adam & Eve! I will definitely be purchasing again
June 5, 2026
Unprompted review
Reply from Adameve
Hi Me 4,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Me 4—it means the world to us!
Here’s your review: “Ordering was easy and quick. I had no issues with payment, shipping nor tracking. Product is as described. I am loving my purchase. After having an item that I purchased more than 15 years ago, it finally gave out and I had to search for a new one. My purchase has done more than satisfied my needs, it has exceeded my needs! Thank you, Adam & Eve! I will definitely be purchasing again.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I placed an order and the order didn’t…
I placed an order and the order didn’t arrive by the expected date. I used the live chat to ask questions and they couldn’t care less about the order. I asked for a refund and they told me to wait another week and if it wasn’t there by then I could get a refund. Very unprofessional, terrible customer service. I will not be ordering from here again. Would not recommend buying their products.
June 6, 2026
Unprompted review
Reply from Adameve
We apologize that you did not receive your order. We would be happy to assist in locating the package and, if necessary, arranging a replacement shipment.
On 06/08/26, we reached out through Trustpilot to request additional information so we could investigate the issue; however, we did not receive a response. We encourage you to contact us directly with your order details so that we can review the shipment status and work toward a resolution.
We also apologize if you were dissatisfied with your interactions with our customer service team. All customer contacts are monitored for quality assurance, and supervisors regularly review interactions to provide coaching and training when needed.
Please reach out to us and ask for a supervisor if you would like additional assistance. We are committed to resolving this matter and ensuring you receive your order.
This version is appropriate for a public Trustpilot response: professional, empathetic, and focused on resolution.
Poor Quality
Genuinely atrocious experience with this company. Received a free toy just for the battery compartment to only open up with extreme force, and even then it did not work. I bought another toy and the first time I tried it it ripped.
June 5, 2026
Unprompted review
Reply from Adameve
We apologize that the items in your order arrived defective. We would be happy to replace the affected items at no cost to you.
On 06/08/26, we attempted to contact the customer through Trustpilot to obtain additional details regarding the reported issue; however, we did not receive a response.
Please contact us at your earliest convenience so we can promptly arrange the replacement and ensure the matter is resolved to your satisfaction.
Very fast shipping took like 3-2 days…
Very fast shipping took like 3-2 days and it was in my mailbox product 10/10
June 4, 2026
Unprompted review
Reply from Adameve
Hi Aj Founder 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Aj Founder 1—it means the world to us!
Here’s your review: “Very fast shipping took like 3-2 days and it was in my mailbox product 10/10.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
This company is stupid as hell
This company is stupid as hell. I put in all my discreet shipping information and used Apple Pay to pay and it overrides that and sends it to the shipping address on my Apple Pay. They don’t disclose this anywhere and now I’m screwed.
June 3, 2026
Unprompted review
Reply from Adameve
We apologize for any inconvenience. Apple Pay requires us to ship orders to the address associated with the customer's Apple Pay account. This information needs to be updated with Apply Pay. We attempted to contact the customer on 06/03/26 to verify the shipping information; however, we did not receive a response.
If the package does not arrive, we will be happy to reship the order.
Broken
The shipping time was as expected but parts of my package we broken and contents were spilled all over the package.
June 2, 2026
Unprompted review
Reply from Adameve
We apologize that the customer had an issue with items in package. We would be happy to help with a resolution for for that issue. We reached out to this customer on 06/02/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Never received packagd
May 31, 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 06/01/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
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