adidas Reviews 

the adidas website is shite. littered with bugs and errors. for such a large company, one would expect more. do better adidas, do better.

DO NOT order anything from Adidas. If you have to exchange for a different size, it will take a month or more to get your exchange. You mail your item back, then it takes 7-10 business days to have them inspect the item, then they mail the new item to you. So slow!!!

I give 1 because i have not 0 to put them, i buy shoes online , and i was make sure that the shoes will be delivery to my house, they promise day and everything when will be delivery , next day on the morning i check and see it to pick up at the store, i try to cancel it and they don't allow me to cancel it, the only thing they can say is, nothing we can do , we can't cancel it you have to pick up and them you can cancel it, the worse customer services i ever experience, will not recomend buy adidas online negative experience

Ordered - waited 3 weeks- I got in touch to be told - sorry must be a stock issue - we will cancel therefore please order again - as if! For a large company will not buy direct again! Disappointing!

We purchased Adidas cleats from the website in October 2025 as a Christmas present for my son. He began using them in January but a few weeks ago he showed me that one cleat has completely separated from the sole. They were very expensive to only last 5 months so I asked customer service to review the claim.

Adidas refused to budge on their six month return policy, even though it was clearly a manufacture defect. They couldn’t care less that their “top of the line” product completely fell apart. Will think twice before buying adidas again.

Two pair of shoes returned through FedEx, using paperwork provided by adidas and had to be in same box because even though it was two separate orders, only one code was issued. So FedEx packed the proof of two orders and sent them off. Adidas credited me for one pair and is saying the other pair were never taken to FedEx. How does one pair arrive there okay and get credited and the other pair in the same box got “lost”?
What a scam. Common sense exposes them on this particular ripoff.
Going through PayPal and my bank to get this corrected. I hate people/companies that are this greedy!😡

This is the worst buying experience I have heard. I bought an Adidas Originals Liberty Firebird track top and joggers for my son. This was in December 2025. The order was delivered on 17 December 2025. I printed the return label same day as the material was horrendous poor quality. I returned the item on the Adidas return label. I chased Adidas for the return for months. The Adidas customer service were shockingly cruel. They messed me about. Calls were terminated while I was put on hold. The customer service agents didn't know what they were doing. The didn't even made any effort to try to locate the package. Numerous customer service agents told me they will open a case to investigate what happened to the packaged. They requested for evidence and then closed the case after evidence was sent without explanation. Someone from the adidas customer service sneakily went into my account and cancelled the return. I was shocked when I found out the return had been cancelled but on the account Adidas said I cancelled the return. They clearly lied because I didn't cancel the return, I couldn't have cancelled the return while asking them to locate the package and issue a return. It was after numerous phone calls that a customer service agent admitted that Adidas cancelled the return because they couldn't find the return package. This was completely shocking given the fact Adidas told me they were investigating what happened to the package. Adidas customer service were completely dishonest and cruel. This item was a Christmas gift for a 6 year old. It embarrassing Adidas could lie about a returned package that could not be located. I spoke to royal who said Adidas should have refunded me for the lost package and then claimed for the loss as the label was on a business contract between royal mail and Adidas. I will never deal with Adidas ever again. They are a cruel, dishonest brand.

Okay quality but used to be better. Still can't complain about delivery times, top notch company!

Absolutely no essence of customer service whatsoever. If (and it is a big if) you can get the website to work and accept your order then the products are fine. But if you have some sort of issue - then you will be lead a merry dance in being asked the same questions over and over until you eventually lose the will to carry on. I guess that is their model - ignorance into submission.

This company is a scam. This company is refusing to issue a refund for an item that was not packed into my parcel. Do not buy from this company. 2 weeks later when I have thrown away the packaging. This company is saying they will not issue a refund until I send them pictures. The yellow sweatbands are clearly out of stock in your website in SA. I want my money. This company is becoming always caught up in something suspicioud

@adidas is the worst buying experience ever. You would never know that is 2026. I ordered weight lifting shoes, directly From Adidas on-line store. The wrong size was sent and they promised a 4 hour refund if I took the gift card option, which I opted for since i was going to use it for another pair of Adidas. One week later and no refund other than an email telling me they will refund within 21 days after receiving the returns. For a large multi-national company this is just not acceptable. This is the last time I purchase any Adidas product.

Ordered trainers on 1st June..delivery meant to be within 2-3 days. Now day 11 and nothing.
No updates, no dispatch.
Shouldn't be selling items if not in stock.
I will now be cancelling and NEVER buying from Adidas again. I'll stick with better manufacturers. Shame on Adidas

I placed an order for a pair of soccer shoes for my son's birthday. The order cost $261.91, and I expected to receive a new pair of shoes as advertised.
My son is a soccer player and the founder of Passing Pattern, a soccer magazine. He recently traveled to Chicago for the magazine's launch party and to celebrate his birthday with family.
The package arrived a few days ago. Because I was busy preparing for his visit and birthday celebration, I did not open the package and simply gave him the Adidas delivery bag as it arrived.
When he opened it on his birthday, he looked surprised and asked, "What's this?" There was no Adidas shoe box inside. Instead, the shoes were placed in a bag. When he opened the bag, he discovered what appeared to be old, dirty, worn shoes. They were clearly not in the condition anyone would expect from a new purchase, especially one that cost $261.91.
Needless to say, this was extremely embarrassing and disappointing. On his birthday, instead of receiving the new soccer shoes I ordered, he received what appeared to be used, dirty, and smelly shoes.
Unfortunately, this is not the first issue I have experienced with Adidas recently. Over the past two months, I have encountered several problems with both orders and customer service:
• In April, I returned an order to an Adidas store and waited more than a month to receive my refund.About a week ago, another order was delivered to the wrong address. I filed a claim and am still waiting for clarification and resolution.Now, As a long-time customer who has spent a significant amount of money with Adidas, I am extremely disappointed by these repeated issues.

Terrible customer service
Is such a big company and like what happen with customer service?
I won’t buy here again from this experience.
I sent back 2 items only 1 was refunded in 2 payments. I received £35 and £24.50 for one running leggings which costed 59.50
What a scam they do to refund in parts like that?
Second item sent was not acknowledged all together!
I phoned twice.
Not interested customer service reps what so ever assured me I shall get my refund for t-shirt i sent
No email to prove about our conversations no refund..
hey Adidas what’s going on??? Order AUK9BJ77378

buying process on the app is so frustrating. it glitched twice during checkout and when i finally ordered, my welcome discount was not applied. contacted customer service 4 times and just got the same generic automated replies. absolutely useless direct service. just go to the actual mall if you want their stuff.

Purchased a pair of trainers - when I walk one of the heels squeaks likes there’s air in it. I sent them back - they were returned to me saying no fault. I then contacted them showing a video of this - and was bluntly replied they cannot help. Shoes are clearly faulty or not fit for purpose. Will take this to trading standards.

Absolute nightmare with Adidas customer service. My return package was received and confirmed by their warehouse on April 8th, 2026. It is now June 8th, and I still haven't received my refund for order AD955488074.

I have contacted support multiple times. First, I received an official email saying "no further action is needed" and that the refund was processing. Then, during a chat on June 4th, an agent named Mary Jane admitted that the email confirmation was wrong and there was some "issue" with the items—after TWO MONTHS of holding them!

When I pushed for details, the chat was mysteriously disconnected. Another agent, William, joined and explicitly promised me that the team would "resolve this issue within the day". It has been 4 days since that promise, and I have received zero updates or emails.

Case ID 99346430. This feels like a complete scam. Give me my money back!

Horrible brand with very bad products. Contacted for warranty and they are asking receipt :) to fix their junk prodcut

tried ordering some new trainers today and the website literally pushed a 15% discount code on my screen. went to checkout and it would not let me process the order with the discount. contacted live chat and the agent basically said "yeah that code shouldn't be there, we won't honor it" lol. refused to even connect me to a supervisor. shoes are good but buying direct from them is a massive headache..

I am not sure where to start. Faulty product - shears off within two weeks of arrival. Sent it back to Adidas and they took one month and sent me back my faulty piece. DON'T BUY FROM THEIR OFFICIAL CHANEL FROM KSA. If this were Amazon, the case would be different.