Admiral Law Reviews 

13,149
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for providing clear explanations, guiding them step-by-step, and making them feel entirely at ease throughout the entire process. People also appreciate the exceptional customer service, stating that dedicated case handlers are remarkably patient, attentive, and consistently keep them well informed at every stage of their claim. However, some reviewers were not happy with the slow progression and lengthy waiting times required to fully settle their cases. Some people also felt that communication was severely lacking, stating that messages were often ignored and updates were extremely difficult to receive.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful, polite, and professional customer... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful advisors who explain... See more

Service

Users describe positive interactions with service, highlighting a smooth, professional, and well-managed... See more

Claim

Clients share ambiguous opinions on claim, with many reporting frustration over severe delays spanning... See more

Response time

Customers consistently note ambiguous experiences with response time. While many reviewers report extreme... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more

Rated 4 out of 5 stars

At the beginning I wasn't as much updated until Ela took over as my case handler. She was amazing in that she kept me updated and pushed to finally conclude my case. Thanks very much Ela. Totally ap... See more

Rated 5 out of 5 stars

speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things a... See more

Rated 5 out of 5 stars

Kirbie-Eve took her time to explain everything to me and gave me time to explain and answer the questions. Plus there was no pressure with her . I felt very comfortable with Kirbie-Eve the whole way t... See more


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Legal Services

Written by the company

Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.4

All reviews

(13,149)

2,630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

My case concluded quite quickly, resolving within a couple of weeks. Submitting details through the portal was straightforward. If you need to call, reaching an operator is easy.

August 21, 2026
Rated 1 out of 5 stars

Questioning the cost of replacement…

Questioning the cost of replacement spectacles , lost at the time of the accident

August 26, 2026
Admiral Law logo

Reply from Admiral Law

Dear Mrs Geraldine Townend,

Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.

I have escalated your concerns, and a member of the team will be in contact with you.

Yours sincerely
Admiral Law.

Rated 1 out of 5 stars

Very poor service

Very poor service. Agents appear to only make actions after phone calls, they appear to leave about 10-14 days per action that they make. It has taken 18+ months to settle my claim despite having no fault.

August 21, 2026
Admiral Law logo

Reply from Admiral Law

Dear Harry T,

Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.

I have escalated your concerns, and a member of the team will be in contact with you.

Yours sincerely
Admiral Law.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, helpful, understanding, kind and caring. Everyone I have spoken to has been willing to help and ensured that everything runs smoothly.

August 21, 2026
Rated 5 out of 5 stars

Dedicated handler

It was good to have a dedicated handler helping me at every step to get the claim right. It was quite a lot of effort up front, but the claim was settled swifty and in full.

August 21, 2026
Rated 5 out of 5 stars

ADMIRAL LAW took on my accident claim and were excellent

I instructed solicitors at ADMIRAL LAW serious injuries team to act on my behalf concerning a car accident I was involved in, they were excellent! very easy to deal with very easy to speak to and explained everything very simply as legal stuff can get quite confusing but I encountered none of that so it was really good. The claim was very sizeable 6 figures (I was severely injured) they charged a fair price which was discussed before undertaking the claim and the fees and costs were very acceptable and they got me a very acceptable compensation amount which was paid out very quickly aswell, we were left with no questions or worries. The claim took about 2 years from the incident to actually having the money in my bank account but alot of that was delays with police and procurement of documents rather than admiral law causing delays. When there was any delays I was constantly informed and also they were very kind in asking how I was doing etc periodically I felt as though they genuinely cared about me and the situation. So overall excellent highly recommended. My solicitors were Michael and assistant Kate 😊 can't thank them enough

January 6, 2026
Rated 4 out of 5 stars

Overall was very happy with the…

Overall was very happy with the service. Although the claim took over 2 years to be finalised. In that time had 3 /4 people looking after the case and only one person wasn’t that happy with during that time with people leaving for different reasons. The last person communication skills were excellent.

August 24, 2026
Rated 1 out of 5 stars

Get all calls recorded and correspondence from admiral doctors and physio to ensure you get the treatment you should get

People don’t use admiral law for car insurance claims. Shocking delays. Told lies. Offered a doctors visit after 4 months of being injured. Advised yes need physio. Told 10 sessions. After four, two of which were discussions about start and ending physio. Then it was disclosed that 10 sessions should have been taken in one month!!! Only after i challenged mine ending. In the midst of leaving the claim to pursue with a no win no fee. Other party have admitted liability, poor poor poor admiral.

October 8, 2025
Admiral Law logo

Reply from Admiral Law

Dear Tracey,

Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.

I have escalated your concerns, and a member of the team will be in contact with you.

Yours sincerely
Admiral Law.

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