The installation engineer Wayne Dickens, arrived promptly at the stated time . He was thoroughly professional, curteous and polite. He explained how the whole system works and answered all our queri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vince was nothing short of brilliant. He was incredibly patient when talking us through the new system, clearly explained how everything worked and what each item was for, and was fantastic with our... See more
Company replied
Spencer arrived on time and carried out the removal of our old alarm and installed the new system with minimal disruption and no mess. He explained how it all worked in a way that was easy to understa... See more
Company replied
ADT have been brilliant from my initial query with Adam, last week, to today when Nathanial fitted our system. They are a credit to ADT. What a great service from both of them. Nathanial was so profes... See more
Company replied
Company details
About ADT UK&I
Written by the company
Since 1874, we’ve been the leading provider of fire and security systems for homes and businesses across the UK and Ireland. 145 years on, we now provide over 400,000 residential and small to medium business customers with round the clock protection. We offer 24/7 monitored burglar alarms, the latest smart security, CCTV systems, monitored smoke & carbon monoxide detectors and the peace of mind that our experts are on hand 24/7/365. For urgent customer support simply call 0344 800 1999.
MyADT
The quickest way to access support and help.
Using either the mobile app or web portal, MyADT is designed with you in mind and is the quickest and easiest way to securely manage your account and access help and support, without the need to call or email.
MyADT is available for all UK customers and allows you to:
• Update keyholders
• Update account and billing details
• Review and pay bills
• Log faults and request technical support – such as battery changes and devices not responding.
• Book and amend inspections
• Log requests for additional equipment and devices
To find out more or to get started please visit www.adt.co.uk/myadt or download MyADT from the app store, new and first-time users may be required to register first.
Contact info
Security House, The Summit, TW16 5DB, Sunbury on Thames, United Kingdom
- 0344 800 1999 / MyADT app or web portal
- www.adt.co.uk
4.6
Excellent
36K reviews
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The engineer was good
The engineer was good. Very helpful. Very pleased with the alarm system
July 31, 2026
Reply from ADT UK&I
Hello,
We're delighted to hear that our engineer was helpful and that you are very pleased with your new alarm system. Thank you for your positive feedback!
Best Wishes
Blake
We were very impressed
We were very impressed by how efficient, helpful and informative the fitter was, and by how remarkably little evidence there was that the old system had been removed and the new one fitted.
August 7, 2026
Reply from ADT UK&I
Hello,
We are very pleased to hear about your positive experience! It's wonderful that our fitter was efficient, helpful, and informative, and that the transition to the new system was seamless.
Best Wishes
Blake
Upgraded my WiFi to fibre and although…
Upgraded my WiFi to fibre and although I was able to change this on my panel for my alarm, I had to call to sort out my CCTV camera. Although it’s a long painful process the ADT technical specialist was very patient and apologised whilst I ran up and down the stairs.
August 6, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're glad to hear that our technical specialist was patient and helpful while assisting you with your CCTV camera setup. We understand that technical processes can sometimes be challenging, and we appreciate your understanding. Thank you for your positive feedback!
Best Wishes
Blake
George was amazing and very helpful top…
George was amazing and very helpful top lad
August 1, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're so happy to hear that our team member provided such amazing and helpful service. We appreciate your positive feedback and 5-star rating!
Best Wishes
Blake
Excellent response from engineer to…
Excellent response from engineer to change my alarm system to a new WiFi. Rapidly done very politely.
Full marks all round for rapid and good service!
August 6, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're delighted to hear about the excellent and rapid service you received from our engineer when changing your alarm system to a new WiFi. We appreciate your positive feedback!
Best Wishes
Blake
Adrian was very patient and helpful…
Adrian was very patient and helpful whilst doing the job and explained everything in detail and a tidy worker .A very pleasant experience. Thank you very much.
August 6, 2026
Reply from ADT UK&I
Hello,
We're delighted to hear our team member was patient, helpful, and explained everything in detail. We appreciate your positive feedback on their tidy work and pleasant experience!
Best Wishes
Blake
A service from the sale and engineer is…
A service from the sale and engineer is much satisfied.
July 30, 2026
Reply from ADT UK&I
Hello,
We appreciate your very positive feedback and 5-star rating! We're so glad you were satisfied with the service from both the sale and the engineer.
Best Wishes
Blake
Please take my advice and do not bother
Please take my advice and do not bother
This has been a nightmare from the start and a complete rip off
August 6, 2026
Reply from ADT UK&I
Hello,
We are sorry to hear about your concerns and have asked that our dedicated team review the matter and get in touch as soon as possible.
Best Wishes
Blake
The engineer was polite and offered…
The engineer was polite and offered full explanations regarding the new alarm installation and how to operate the new system. Thank you very much.
August 6, 2026
Reply from ADT UK&I
Hello,
We're delighted to hear our engineer was polite and provided clear explanations for your new alarm system. We appreciate your positive feedback!
Best Wishes
Blake
Great service
Great service, very efficient and the installation engineer was so polite and cleaned up after the installation.
August 6, 2026
Reply from ADT UK&I
Hello,
We're delighted to hear our service was efficient and that our installation engineer was polite and cleaned up after the installation. We appreciate your positive feedback!
Best Wishes
Blake
From start to finish this company has…
From start to finish this company has provided an excellent service would highly recommend
August 6, 2026
Reply from ADT UK&I
Hello,
We're delighted to hear that we provided excellent service from start to finish. We truly appreciate your high recommendation!
Best Wishes
Blake
100% Recommed
Vince was nothing short of brilliant. He was incredibly patient when talking us through the new system, clearly explained how everything worked and what each item was for, and was fantastic with our very eager dogs throughout.
We would 100% recommend Vince and ADT to anyone looking to secure their home.
August 6, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're delighted to hear that our team member was brilliant and incredibly patient. It's wonderful that they clearly explained how everything worked and were fantastic with your dogs. We appreciate your high recommendation!
Best Wishes
Blake
Reply from ADT UK&I
Hello,
Thank you for your 5* review and kind words.
Best Wishes
Blake
Spencer was great
Spencer was great, really proactive and helpful. Worked up some creative solutions.
July 30, 2026
Reply from ADT UK&I
Hello,
We appreciate your wonderful feedback and 5-star rating! We're so glad our team member was proactive, helpful, and worked up some creative solutions.
Best Wishes
Blake
The young man who put in the system was…
The young man who put in the system was absolutely amazing.
Professional
On time
Clean
Tidy
Informative
August 6, 2026
Reply from ADT UK&I
Hello,
We are so delighted to hear about your excellent experience with our team member. It's wonderful to know that you found their service to be professional, punctual, and informative. Thank you for your kind words!
Best Wishes
Blake
Reply from ADT UK&I
Hello,
We appreciate your positive feedback and are so glad you found our installation fast and friendly.
Best Wishes
Blake
The only poor thing was that my old…
The only poor thing was that my old system was not deactivated at your end and my key holders were all contacted.
Otherwise installation
Went well.
July 28, 2026
Reply from ADT UK&I
Hello,
We appreciate your feedback. We're sorry to hear about the issue with your old system and key holders. We are reviewing our deactivation process to prevent this from happening again.
Best Wishes
Blake
Brilliant CCTV
George has been absolutely amazing, so friendly and professional, was a pleasure and didn't feel like having work done.
The installation has been so quick, no noise issues and completely clean, can't tell anything been done.
Highly recommend, in fact I wouldn't recommend anybody else.
The gathering information process was also brilliant, and Kelsie was so friendly with nothing too much trouble.
All brilliant from start to finish
August 6, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're absolutely thrilled to hear that your entire experience, from gathering information to the final installation, was brilliant. It's wonderful to know that our team was friendly, professional, and that the installation was quick, clean, and without issue. We truly appreciate your high recommendation.
Best Wishes
Blake
Excellent experience…
Brilliant experience with our new ADT installation today.
TEX explained everything. Very patient and had a great sense of humour.
August 6, 2026
Unprompted review
Reply from ADT UK&I
Hello,
We're delighted to hear you had a brilliant experience with your new installation. We appreciate your positive feedback and are glad our team member explained everything clearly and had a great sense of humour.
Best Wishes
Blake
Very good and work carried very …
Very good and work carried very efficiently and perfect timing
August 2, 2026
Reply from ADT UK&I
Hello,
We appreciate your positive feedback and 5-star rating! We're so glad the work was carried out efficiently and with perfect timing.
Best Wishes
Blake
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