Adtpostales 

If I could I would give them minus one. I have registered on their website and downloaded the document I need to sign. I logged out and later tried to log back in but my ID or password were not recognised. I changed my password and tried to log in but was told that this userID was already registered! I am now unable to proceed and when I rang the helpline number I was asked to enter my 13-digit number, which I did and was then referred to their website. There is no email address and the helpline is useless. I have no option but to lose the items I purchased online. I will never again purchase anything online which comes from outside the EU. This company is a disgrace. It is most user unfriendly!

I just wanted to give an update of my experience with this company. My shipment is being returned to N.Ireland - which incidentally, is still in the European single market. As I said in my original review, waiting almost exactly 2 months has resulted in nothing. Avoid using this company.

If you’re a business posting from UK to Spain, via marketplace (eBay) and the customer has paid the VAT already, even when the item is sent using an IOSS approved service (Royal Mail etc), the customer will still be charged VAT and extortionate fees to get their item. Basically, sending from UK to Spain is actually impossible anymore. Today is the day we’ve finally given up and blocked Spain as a country we dispatch to, it’s simply not worth the hassle. One thing to note, is that Canary Island (Canarias) are exempt from the same rules and items sent are received by the customer without issue. But ADTPOSTALES are quite simply terrible and you’ll never ever succeed in a flawless transit from UK to Spain, even on an item worth £1. It’s impossible.

Absolutely useless. Unfortunately I had to give one star or I couldn’t write a review. They clearly haven't a clue of the guidelines. I was sent some unexpected redirected letters from the U.K. letters only. Documents are EXEMPT from charges but they wouldn’t give them to me unless I paid €10.25 the customs label clearly stated “documents “ but of course just a minion to deliver them so had to pay. I complained on their online form many times and asked how they had come to a value on documents to charge me over €10 but they just kept sending me stupid replies - saying the customs declaration wasn’t filled in so I sent photos of the envelope but they just hadn’t got a clue. In the end I got so fed up I gave in. But I’m so Furious. I certainly wont be buying anything abroad. Because VAT is 21% of the cost including the cost of delivery. Just read the rules (which are different on every site) before you send or order anything. I tried to contact the tax dept but very complicated. They make it like that so we won’t complain. And they are quids in. The kick in the butt was it was all junk mail 😤😤

They held my package for over a month and then proceeded to charge me 80 euros for a package with a total value of 6,40.

I think this is some kind of scheme to stop people from ordering abroad.

Sent my own golf club from myself in UK to myself in Spain. It's used and only worth about £50. Been waiting 6 weeks, tried to use the ADT website, wont let me progress as i've put the wrong fromat for my phone even though i've tried every combination possible. The enquiry form won't let me put my UK address in and i dont know some of the Spanish details needed to let me register to communicate with them. I provided my details on the shipment including my email address, why don't they email me. Shipment is CK246516414GB if by some miracle this feedback is acted upon.

They have my parcel, sent from the UK by my elderly father who is in poor health, and it is like an online game of cat and mouse with zero help or information. I am not confident that they are going to release it and it has caused by father undue stress.

I've had the same experience as several others here, so was dismayed to find out that there seems to be little hope... After holding my package for ransom for 6 weeks (my parents paid for me to order an ancestry DNA test, which was shipped from the UK - I'm still kicking myself for the mistake of ordering something from outside the EU), I paid the 52 euros they demanded (keep in mind the purchase was only 80 euros in the first place) and, when I checked the status, it had been shipped back to the sender! I complained and they said what the previous poster here said - that because the shipment status was 'closed' I couldn't open a complaint. How this is anything but total piracy and how there is no way to elevate complaints to someone who can do something about it blows my mind. But that seems to be Spain for you. 5.5 years of living here and I still sometimes forget that shipping anything here is just putting things in the hands of the gods and hoping for the best.

If anyone at ADTPostales actually reads this, my order is UF115206012SE. And to anyone at ADTPostales who might read this, I'm sorry you have to work for such a crap business.

I would give zero if zero were possible. Not only do they seem to ignore the actual law about imports and what taxes are due (see all the other comments), in my case they took payment and documentation, in the correct time frame demanded by them, and then refused to deliver the package to me for no obvious reason! When I asked for an explanation, they told me, in terms, the case was closed and did not answer my questions. I don't know what's happening with ADT Postales, whether it's just breath-taking incompetence or something more deliberate, but at the very least their "customer service" experience is something akin to dealing with a gang of obtuse pirates.

Charge VAT even it has been paid on Amazon via IOSS, invoice sticked to package in transparent sleeve, all calculations visible, IOSS number provided, CN22 provided, also data has been sent electronically to Correos. It's not enough they contact customers and ask to pay VAT and customs clearance fee. What a shame..

Paid for repaired glasses
Completed all forms several times sent nie passport completed forms everything several times they just send it back with no reply email
What is wrong with spain ?

They do not even deserve 1 star but it is the lowest it goes. I have been waiting for my 2 boxes of personal effects for 5 weeks!! I paid the RIP OFF admin fees more than 2 weeks ago and their website still says "Unpaid". I get the same message every time saying there is a computer error. I WOULD NOT recommend using this company ever and I will definitely not use them. Apart from being totally incompetent and dishonest their customer service is absolutely pathetic!!!

This company offers the worst posssible service for the highest price possible. For example the cost to import via ebay global for a 50E item is about 13E but via adt it is 47E.

leaving 1 star as i am forced, not because it is deserved. Please do not ever send anything from UK, in fact don't send anything at all with them!
Awful customer service, always on hold, can barely hear them, not professional when asked for solutions, they answer with "i don't know". Some of them operators speak like robots, almost looks like they read terms and conditions from a page, no help provided at all. Proceeds to return packages without informing the customer nor explaining the reasons. I totaly recommed to AVOID using them. Lots of issues and misleading information on the tracking websites. BAD, ALL BAD! A waste of time, customer in the UK will also leave his review for the service "received", ops i meant NOT RECEIVED! Oh do not use post office mail at all as they go through this company in Spain and they are useless. Suerte.

Spain should be ashamed of this outfit.
They have no customer service. It needs pulling and a proper service put in its place. They are making money hand over fist keeping people's parcels. I just dont know where to complain about them unless its Consumo. My graduated glasses have been held 3 months. Now in farmacia to see if they reach EU standards. Biggest joke ever.

Should be 0 rating. Received a letter stating an item was held at customs. Went onto site to register. It did not even recognise my VALID postcode! I refuse to give bank and other personal details at this stage (if ever!). Yet again, Spanish bureaucracy & administration is chaotic & a total waste of taxpayers & customers' money. I agree with other's comments. Their webpage (and entire management structure) should be reviewed with URGENCY. They are stealing people's purchases. Is this vengeance for Brexit?!

Obviously I would rate 0 if possible! Basically they write words on their website that makes it appear as if they are complying with the law and with European law. However, they do not process your documents because their system is a complete failure. I received two letters, the same, on the 5th November to say that my UK packet had arrived with them but needed customs clearing and so to go onto their website and follow the instructions. I did so. Yes, it's complicated but doable (if you pretend that your item is clothes or a gift or whatever they have decided to categorize it). I completed the form, attached my identification, as required, submitted it and received a message to say that is was successful. On the 8th, the shipment tracking update said it had been received but they are waiting for documentation from the customer. I called but could not get through to anyone. I went to the Correos (Post Office) and they called and said it must be a system error and it was on its way, it will be with me in 3 days. Someone was lying. No sign of it by 11th. On the 10th, the tracking was updated and the message from the 8th disappeared. It stated it was waiting documentation from the customer. I re-submitted the form along with identification and the invoice. The update on the 12th said it was received and was being reviewed. Later on that day, it said it was waiting documentation from the customer. I finally found someone who could speak Spanish and called them. She was told that it is NOT a system error but they needed a hand written note from me, the recipient, to confirm that it was just a pair of sunglasses and nothing more and I was to hand-sign the note. My friend asked why didn't the update say that in the first place? He said the update tracking never tells you what exactly they are waiting for, you have to call and find out why! So, I re-submitted the forms, identification, invoice AND the requisite hand-written, signed letter. (Each time you re-submit, it wipes out the history!) On the 15th November, the update showed that the new submission has been received and is being reviewed. On the 16th November, the update showed they are waiting for documentation from the customer. They are determined to keep these items at customs. Never order anything to arrive with you in Spain from the UK! This is against European law and they need reporting!

At least I know I am not on my own. All the comments below and more apply to this entity. Can’t communicate with them (i have to keep the razor blades away from my Spanish friend) and don’t respond to their communication channels. I introduced my 🇪🇸Friend to Little Britain in particular “the computer says No” and he nearly has heart attack. Come on get into first gear

These guys need to be better funded, because currently it seems they can only afford one brain cell for the entire company.

- terribly designed website
- no support in English
- if you don't receive a notice in your mailbox there is no way to generate one on the website, you need to contact them via email
- you need to put the same information twice for each shipment, once on paper and once in the form
- shipments must be manually assigned to your account
- I uploaded two documents in one section but there is no way to know if both are preserved as you can only download the latest
- some text is displayed in image form and cannot be translated by automatic translators (or read by screen readers)
- there is no way to reply to their emails, you need to go to the website, manually add tracking number and contact them this way every. single. time.
- second last name is somehow required?!
- they have no validation for NON-ASCII characters but their database clearly doesn't like them, as they are displayed in form of question marks
- the landing page after you log in literally doesn't load 90% of the time and you must refresh it to do anything
- their employees are clearly incompetent when replying via email

There is no way to salvage this service. Burn it to the ground.

wanted to send my snowboard kit via post as it seemed to be cheaper, it got witheld by customs. Because i dont have spanish NIE nor residency i cannot make account on adtpostales, i have wasted countless hours dealing with them, its nervewrecking, oh and forget about speaking in english on a "international" helpline. I'm trying to get my staff back now... Been a month and they keep repeating it's being sent back.