Adtpostales 

Totally incompetent unprofessional and useless do NOT listen, Hang up when you ring, fail to answer "E"mails fail to answer requests,was told they don't have complaints book,,,,,"A Legal Requirement" in Spain,,out of control company that don't care about either their service or customers

ADT Postales are driving my customers, Amazon, eBay and ourselves up the bloody wall. It's like they are running a protection racket. Had more issues with Spanish orders than any other country. I've told them we are contacting the British Embassy in Madrid if this goes on much longer.

I have filled in the same form half a dozen times, they keep saying I have ticked the wrong box, filled in the wrong item. 2 weeks ago I paid €30 to them expecting the pair of varifocul glasses to be delivered to me. After more emails I am still being told it is being held up in customs.
What is wrong with these people
and how do I move things on?
I have this morning 9th September 2021 received another request for even more documentation. I have no more to give them. They are again saying the glasses will be destroyed if they don't receive this documentation. Can anyone help?

Nothing good to say about this service, A RIP OFF!!!!!!!!!!!! outragous costs, paid 20.00 pounds plus packaging for some vitamins from UK, charges for Correos to process 53.00 euros and I sent them all paperwork they required via email. The cost of taxes was minimal but Correos cost was extortionate. I wouldnt even give it 1 Star

The people working here have kept my parcel for 5 WEEKS without delivery I have sent through countless documents and still NOTHING do not bother the worst establishment I've ever encountered ruined what was supposed to be an enjoyable birthday present, I dont know what else they want from me blood samples? You would be easier to fly to the country and deliver it yourself. These people are demons.

ran by the spastic spanish. known for being lazy and stupid its no surprise that their entire system is sourced from the 19th century. the people who work here are backwards buffoons. if this was any other country they would be out of business. but since this company operates in the cancer that is spain they are allowed to continue. just go to italy instead

Unbelievable! Legends of 21st century for the worst ever service we have received so far.

If only I’d checked here first 🤬.

Never never never use them, all unbelievable nightmare reviews are true!

😭😤🤬 for 5 weeks I’ve been asking for help! 5 weeks!

The last Correos said when I asked them to return my belongings was -

You can do it on their website, by phone, or by email

I tried their website but it insists I register and I can not register because I’m not a Spanish resident. I must have told them this 5 times.

I tried calling but I do not speak Spanish and Im sure even in my poor understanding of Spanish it says I can’t use the telephone service for a international parcel.

I’ve emailed them many times over the last month and they do not reply

My parcel from the UK got held in customs at Madrid from the 5th Jan until the 24th March when it was sent back to the UK , despite 30 odd emails trying to sort the problem and assurances the parcel would not be sent back and the issues where being dealt with.Totally incompetant staff who dont understand the systems and dont really care.

Nightmare!!! Terrible experience.
The workers, especially those who work for the customer service, are just incompetent, rude, arrogant, shameless, useless, cold and worthless. They have no idea about what is the customer service because actually they don’t help customers nor resolve the problem.
The girl who speaks English, she was just a broken robot, repeating same phrases. She wasn’t listening to me not answering to my inquiries. She just made me so frustrated.
If I were them, I would not say anyone that I work for this pathetic company.
I hope this company goes to ruin.

Very disappointing!!! I do not recommend this service at all to anyone!
This service charges you when someone SENDS you something. I got sent 2 small boxes (size of a shoe) to Spain as GIFTS!
To retrieve it, I had to pay about 35€ worth of tax (more than the value of the box - 25US dollars) for one box. The other box went another direction (taking forever) and to top it, I had to fill out paperwork stating my DNI was sign up to the AEAT (why? idk - control over citizens maybe) to get the package and OBVIOUSLY pay a larger amount of money.

Never experienced this before. I have sent things from third world countries and first world countries. It has never been this complicated to receive something. Nor get charge excessive amounts of tax for not doing anything with my box.
This was being sent as GIFT!

Services elsewhere, if you PAY for something to get sent, the recipient is suppose to just sign for it and that's all. NO EXTRA COMPLICATIONS.

You don't find out until you get your notification, that you are being charged.

Horrible experiencia para solamente retirar un paquete con unos juguetes, libros de colorear y lápices para unos niños.

Horrible service! I sent to myself my used clothes, shoes and so on from Hong Kong to Valencia because I just moved to Valencia, and my boxes are being hold by them, who once a week send me messages, asking me for 1 more document, or even the same document I sent before! It is just used clothes!!!! I even wrote to them, asking them to open my boxes and see what is inside! I have been using the same few clothes for more than 2 months. I am used to send boxes from HK to Brazil, and never, ever I had such a bad experience! Very disappointed!!!!!
Shame on you, Spain!

Worst postal experience in my life. Still waiting on a box I sent myself, customer service keeps assuring me it’s on its way. Fact is this normal in Spain but never have I waited months for a package to arrive. Avoid like a case of herpes.

Extremely dissatisfied with their service!!!i have sent a package from Canada to my sister in law in Spain almost 3 months ago and it’s still held in customs in Madrid!!!Nobody is answering the phone when my sister in law is trying contacting them !!! I don’t understand why it takes so long for them to release a small package with clothes!!! Any advice about what I can do in this situation is greatly appreciated!! If you can please avoid using ADTpostales and their “ services “

Very bad service like the Spanish government no information when you go to the post office no information two why do you have this private company in middle of government company if the postal service can’t work well what do we expect of the government