I am extremely thankful while dealing with Shanelle with my problem with o2,she helped through a difficult situation with extreme sympathy and efficiency. She made a worrying situation for myself les... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with Liam, who was patient with my stress levels and impaired hearing. He was super helpful in organising a complicated swop over/swop back and a reduced premium. This morni... See more
Company replied
I wasn't sure how my call would go when I rang, but Chanel was excellent. She immediately put me at ease, clearly explained what could be done, and then proceeded to deliver. She managed my expectatio... See more
Company replied
I had an interaction with Bailey today and I just wanted to say how exceptional he was. I’d been having an issue with my phone for over a week and, within a 10-minute phone call, Bailey managed to re... See more
Company replied
Company details
- Telecommunications Service Provider
- Cloud Computing Service
- Computer Support and Service Company
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Aerial Direct is an award-winning, UK-based, managed communications expert. Partnering with over 85,000 businesses enabling them to have the conversations that count. This means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on.
Aerial Direct
Written by the company
- An award-winning business...
- Aerial Direct has provided UK businesses with award-winning communications solutions and services for over 35 years. From an era when business relied on fax and face-to-face to an era when our customers now count on smartphones and VoIP, we’ve been there, we’ve helped them grow and we’ll continue to do that into the future, by enabling you to have the conversations that matter.
- We put you and your people first...
- Everything we do revolves around you. We realise that to be the best possible partner for our customers, we must place your needs at the heart of everything. Our aim is to understand your business’ needs as well as you do so that our curated solutions meet those needs perfectly.
- A trusted partner for businesses...
- We are trusted by over 85,000 UK businesses to keep them connected to their customers, suppliers and partners. That’s a lot of trust. We make this possible by working with you and with industry leaders to achieve continuous improvement and impeccable connectivity.
- We are enablers of business change...
- We believe that Aerial Direct is more than just a telecommunications service provider, we see ourselves as growth enablers for your business. And every other business we partner with. Our best-in-class service epitomises the customer experience we have built and maintained over the past 35 years.
Contact info
1 Barnes Wallis Road, PO15 5UA, Portsmouth, United Kingdom
- 01329 558 558
- hello@aerial-direct.co.uk
- www.aerial-direct.co.uk
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke to a lovely lady called Joanna…
I spoke to a lovely lady called Joanna hunt who was absolutely so helpful with sorting out a new phone for me . She was so helpful Couldn’t thank her enough she made sure we was getting updates regarding the phone.
August 8, 2026
Unprompted review
Reply from Aerial Direct
Hi Martin, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Your agent Kaycey Lockyer was very…
Your agent Kaycey Lockyer was very helpful in answering my query which was about using my phone in South Africa.She also took time out to give me useful information re travelling in S.A. as she is originally from there which was extremely nice of her.Good for Aerial to have people like Kaycey on board.
August 14, 2026
Reply from Aerial Direct
Hi, thank you for your excellent feedback. Your lovely comments will be passed onto Kaycey who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
If anyone wants to up date there…
If anyone wants to up date there package or contract your webs site isn’t very user friendly.
I found it very difficult to find a contact number so I could get more data.
This should be very simple I should be able to log on to my account select update/upgrade look at all the options on offer with pricing select which one I prefer add to basket checkout.
I hope this helps in you updating your systems
August 12, 2026
Jasmine was very supportive
Jasmine was very supportive. She explained everything so nicely. I am very happy with the service she provided.
August 14, 2026
Reply from Aerial Direct
Hi Hussain, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Chantelle was very helpful pleasant and…
Chantelle was very helpful pleasant and made the experience to talk easy
August 14, 2026
Reply from Aerial Direct
Hi Patricia, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Helpful
Thanks Millie for the call,your explanation was clear and you were very professional.
August 14, 2026
Reply from Aerial Direct
Hi Wura, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Very easy to contact
Very easy to contact. It’s a UK phone number no call centre. Get immediate assistance and advice
August 14, 2026
Reply from Aerial Direct
Hi Melanie, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Excellent customer service
The man on the end of the phone understood what I was saying and went above and beyond to sort my problem out. Thank you
August 13, 2026
Reply from Aerial Direct
Hi Wendy, thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi John, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Great experience with kasey today…
Great experience with kasey today helped me solve an issue going forward
Great customer service from
Start to finish
Thank you
August 13, 2026
Reply from Aerial Direct
Hi John, thank you for your excellent feedback. Your lovely comments will be passed onto Kaycey who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Really friendly and helpful
August 13, 2026
Reply from Aerial Direct
Thank you for leaving us a review, Sally. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I had the pleasure off talking too tim…
I had the pleasure off talking too tim who was a gentleman, very helpful and great musical taste 👌 tornado off souls 😀 \m/
August 13, 2026
Reply from Aerial Direct
Hi Ivan, thank you for your excellent feedback. Your lovely comments will be passed onto Tim who will be pleased to hear that he was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Lauren was so helpful on the live chat
Lauren was so helpful on the live chat, i needed help with our contract and data plan and she made it so easy and simple! incredible customer service and quick solutions presented.
Thanks again lauren X
August 13, 2026
Unprompted review
Reply from Aerial Direct
Hi Jodie, thank you for your excellent feedback. Your lovely comments will be passed onto Lauren who will be pleased to hear that she was able to help you. It is always great to hear that our agents are going the extra mile to help our customers.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Great service ,explained all that I…
Great service ,explained all that I needed to know
August 13, 2026
Reply from Aerial Direct
Hi Michael, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I was concerned about my data roaming…
I was concerned about my data roaming costs, but ariel direct sorted it out, no problem.
August 11, 2026
Reply from Aerial Direct
Hi Steve, we are glad to hear that everything has been sorted. Thank you for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Excellent Service!
I wasn't sure how my call would go when I rang, but Chanel was excellent. She immediately put me at ease, clearly explained what could be done, and then proceeded to deliver. She managed my expectations with aplomb and was cheerful, positive and professional throughout. Most importantly, she called me back with the results of her work exactly as promised. This was excellent customer service from start to finish.
August 11, 2026
Reply from Aerial Direct
Hi Antony, thank you for your excellent feedback. Your lovely comments will be passed onto Shanelle who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
The service I have received whenever I…
The service I have received whenever I have engaged with the team at Aerial-Direct is exceptional, and puts to shame the service of the network providers they represent.
August 12, 2026
Reply from Aerial Direct
Hi, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Good understanding of my requirements
Good understanding of my requirements
Questions answered promptly
August 12, 2026
Reply from Aerial Direct
Hi Rory, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Quick ring back, no musac.
Quick ring back, clear polite helpful response, very good. A new SIM sent quickly and now connected. (Generally wish names were spoken more slowly to save asking for repetition!)
August 11, 2026
Reply from Aerial Direct
Hi Stuart, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
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