AFerry.com Reviews 

64,612
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,275 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the simple website design, clean layouts, and highly competitive ticket prices that make organizing upcoming holiday trips entirely straightforward and pleasant. Travelers consistently find the online booking process exceptionally smooth, noting that it is very easy to compare different travel options and manage reservations without encountering any unexpected complications. However, some customers also noted unexpected extra costs or additional service fees when modifying their existing ticket bookings or schedules. A few people also experienced communication difficulties with support agents and faced significant frustrations when trying to resolve specific reservation issues after purchasing.

What people talk about most

Booking process

Clients share positive opinions on booking_process, highlighting that reservations are simple, fast, and... See more

User experience

Customers had positive experiences with user_experience, highlighting that booking is easy, clear, and done... See more

Price

Reviewers highlight positive aspects of price, noting that tickets are competitively priced and often cheaper... See more

Service

Reviewers mention positive feedback about service, highlighting the fast, easy, and straightforward booking... See more

Website

People report positive experiences with the website, highlighting that it is clear, easy to navigate, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I will tell you more once I have done the journey - never heard of you before, and did not realise I was booking through you - I thought I was going through Brittany Ferries.. It was early in the morn... See more

Rated 4 out of 5 stars

It always works for the booking itself, but adding extras (like the pet lounge on a Calais - Dover ferry was impossible)

Rated 4 out of 5 stars

Easy to book but not so easy to see the hidden charges - in particular the charge for changing the ferry times - which is something I wanted to know...

Rated 5 out of 5 stars

excellent design of webpage that allows you to change one detail of your search, and not have to input everything again. Simple and clear display. No photos and ads to distract you while you are makin... See more



Company details

  1. Ferry Service

Written by the company

AFerry.com is the world's leading ferry platform enabling customers to book ticket with 150 major ferry operators on over 3000 ferry routes worldwide.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

65K reviews

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4.4

All reviews

(64,612)

2,886 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst app ever to try and book your…

Worst app ever to try and book your ticket
Try to contact them they will never get back to you or if they do they charge fortune absolutely ridiculous and not recommended at all please pleas do NOTA BOOK with them

July 7, 2026
Unprompted review
AFerry.com logo

Reply from AFerry.com

Good morning,

We apologize for any inconvenience caused and we are sorry to hear that you have encountered an issue.

As we noticed that you have left an organic review, we are unable to identify your booking with AFerry.

If you have made a reservation with us or attempted to, please provide us with your email address and get in touch with us through the contact page on our website. We would be more than happy to assist you.

Best regards.
AFerry

Rated 5 out of 5 stars

Great Company to sail with

Great service and good prices crew very helpful had to change the departure times twice on the return boat and the customer service couldn't have been more helpful very quick to reply and changed the times no problem great company thank you

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Revised review (reviewed wrong service initially)

Sorry - rated the wrong service.

May 26, 2026
Unprompted review
AFerry.com logo

Reply from AFerry.com

Good morning,

We sincerely apologise for any inconvenience this may have caused and are sorry to hear that you encountered an issue.

We noticed that you left an organic review, but we are unable to identify your booking with AFerry.

If you have made a reservation with us, please provide your reference number and contact us through your account or via the contact page on our website. We will be more than happy to assist you.

Update: In response to your request for more details, I can confirm that the booking was not made with AFerry.

Best regards,
AFerry

Best regards.
AFerry

Rated 1 out of 5 stars

Booking Ferry Crossing

Booking was very simple

July 5, 2026
AFerry.com logo

Reply from AFerry.com

Thank you for your loyalty and for taking the time to leave us a review. If you were satisfied with our service, please consider updating your rating to 4 or 5 stars.
Kind regards,
AFerry

Rated 5 out of 5 stars

Easy to book

Easy to book, believe we got a competitive price, good overall communications, would use again.
On the downside, we travelled on the Harwich to the Hook ferry, never again! Getting off the ferry in Harwich was a complete nightmare, and it was a half full ferry.
Not our fault we were obviously in the wrong place on the car deck, but the journey through to passport control was a farce!!! Not Aferry's fault either!!!

July 4, 2026
Unprompted review
Rated 3 out of 5 stars

Prices fluctuate so much

Prices fluctuate so much. One is penalised terribly for last minute bookings

June 27, 2026
AFerry.com logo

Reply from AFerry.com

We appreciate you sharing your concerns about our pricing. We understand how frustrating fluctuating prices and last-minute booking penalties can be. We are always reviewing our policies to ensure fairness.

Rated 5 out of 5 stars

Been using a ferry for more than a few…

Been using a ferry for more than a few years now. Prefer a ferry Web booking to eg. DFDS which has too many screens.
Just made an amendment to one journey 24 hours before scheduled departure as I hadnt renewed my passport. Changed the date no problem with a charge of £20.
All in all, very good. We've only booked Ferries to France with different ferry companies and ports. Each time no issues.

July 3, 2026
Rated 5 out of 5 stars

We have used AFerry for many years to…

We have used AFerry for many years to book our ferries going to France for our holidays towing our caravan. This time we used them for going to Spain. It's so simple to input the car and caravan size then select a number of different routes & times to get the best price. Best of all is the save option and e-mail the quote to yourself. Much simpler than the Brittany Ferry website and it's usually cheaper!!!! 5 Star

July 2, 2026

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