My order never arrived. Their phone number doesn’t work. I sent 6 emails no one got back to me Another scam company that steals your money and dies t deliver! Beware!!!
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Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
Company replied
I am delighted with the nightdresses I received recently. They are of good quality and with a cute teddy-bear pattern. What I am not so happy about is Afibel's choice of EVRI as their chosen carrier... See more
Company replied
Company details
Written by the company
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Contact info
Bowling Green Mills, BD97 1AD, Bingley, United Kingdom
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3.5
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from AFIBEL
Dear June
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order and find it great value for money.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
The dressing gown is a little bit too…small and short
The dressing gown is a little bit too small and short,next size would be too big. I have actually wasted my money.
May 5, 2025
Reply from AFIBEL
Dear Maureen
Thank you for taking the time to leave us this feedback.
I'm sorry to hear the dressing gown did not fit as expected. If you wish to return this for a full refund, please follow the instructions printed on the returns form that came with your parcel.
Kind regards
Simon
Afibel Customer Service
Was carefully packed and delivered.
May 5, 2025
Reply from AFIBEL
Dear Monica
Thank you taking the time to leave us this fantastic 5 star review.
I'm very pleased to hear you're happy with your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Mrs Taylor
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived in a prompt and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Very disappointing
Of the 5 items delivered yesterday, 3 were the wrong size and NOT what was ordered. Very disappointing!
April 25, 2025
Reply from AFIBEL
Dear Hamish
Thank you for taking the time to leave us this feedback.
I'm sorry to hear of the issue's you've experienced with your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Helen
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your parcel was delivered in a prompt and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Gill
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your cardigans fit well and you find them great value for money.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Difficult to contact
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying.
Afibel have resolved the issue promptly by supplying a direct email which is far more convenient than telephoning.
Thank you
May 15, 2025
Unprompted review
Reply from AFIBEL
Dear Ricky
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Joyce
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that you are happy with the service you received when placing your recent order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Delivery taking ages.
I would like to do a review but havnt received my items yet.
It's now taking ages to get goods from Afibel.
May 1, 2025
Reply from AFIBEL
Dear Mrs Birmingham
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
afibel …
i hve not recived my goods yet they where ordered 2 weeks agowhen will i get themvery slow servicemy mum ordered these on may 1stmy mums name is pauline
May 1, 2025
Reply from AFIBEL
Dear Lynne
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
I’m still waiting for my delivery I…
I’m still waiting for my delivery I ordered on 30th April. It’s now 13th May. No word about the delay it’s very bad service 🥲. I won’t be ordering from this company again
April 30, 2025
Reply from AFIBEL
Dear Carol
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Still not received the order very cross…
Still not received the order very cross please refund the money as your not going to deliver
April 30, 2025
Reply from AFIBEL
Dear Elizabeth
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Still not received the goods
April 30, 2025
Reply from AFIBEL
Dear Mrs Devonport
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have not yet received your order.
If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Mary
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with all aspects of your recent shopping experience with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Slightly dissatisfied customerI just cannot understand when you are…
I just cannot understand when you are given a discount and ref to apply when ordering on line you state the ref but don’t get the discount and are told you don’t recognize.
I had a £20 discount for being a good customer but didn’t get it because you then have another discount ref. But I do like Afibels clothes etc.,
April 29, 2025
Reply from AFIBEL
Dear Jenny
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you have been unable to order from our catalogue on our website. If you would like some help and a guide of how to do this, please could you send us an email to service@afibel.co.uk where one of our advisors will be happy to help.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Stretch stretch .package was delivered with care
The package was delivered with care. But sorry i’ve returned it.
April 16, 2025
Reply from AFIBEL
Dear Mrs McKenna
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you received your order in a timely manner however, I am sorry to hear that you needed to make a return. Just to let you know, returns can take up to 14 days from the date of posting to be received and processed in our warehouse.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
The delivery was quick and the product…
The delivery was quick and the product is very good.
April 29, 2025
Reply from AFIBEL
Dear Christopher
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with the quality of our clothing and that your order arrived in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Not being given a returns label
April 28, 2025
Reply from AFIBEL
Dear Mrs Park
Thank you for taking the time to leave us this feedback.
I am sorry to hear that you needed to make a return. I can confirm that we do not provide a returns label with our deliveries. Please click the following link to view our return options and guide: https://www.afibel.com/uk/guarantees
Kind regards
Nicola
Afibel Customer Service
Purchase items over numbers of years…
Purchase items over numbers of years and always been extremely satisfied with quality and service
April 29, 2025
Reply from AFIBEL
Dear Edna
Thank you for taking the time to leave us this amazing 5 star review.
I am pleased to hear that you are happy with the quality of our clothing and also the service you receive from our team whilst placing your orders.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
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