I have to leave another review. After leaving a one star review concerning a hotel booking I have been contacted by Agoda AI and forced to identify the details of my booking reference to Trust Pilot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The hotel that we stayed in was amazing, problem was Agoda cancelled my booking for reasons best known to themselves. When l contacted them they told me to rebook which l did ( the 4 night stay was a... See more
Company replied
Unfortunately after having booked many trips through agoda now i have to give up on 5 paid nights for a hotel in paris called Peyris Opera. I recommend two things : 1) do not book through agoda b... See more
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On July 17 at 3:00 AM, booking #678469015 failed (wrong keybox code, host unreachable). Agoda Support offered zero emergency lodging, leaving us stranded on the street at night. We were for... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.2
Poor
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked twice cancelled twice
Booked twice, cancelled twice. Waste of time with this stupid agency. Avoid at all cost.
August 4, 2026
Unprompted review
Reply from Agoda
Dear HeungMin Son,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
If I could give Agoda 0 stars I would
If I could give Agoda 0 stars I would. At 2 separate hotels they took our money for room bookings and then we arrived at the hotel and there was no room booked. At one of the hotels we had 2 rooms booked through Agoda and when we arrived, 1 of the rooms was booked and the other wasn’t in the system. We had to pay for a 2nd room on the spot (we were lucky - it was the last room they had). And now Agoda (after 5 separate phone calls and us sending them a letter from the hotel confirming the situation) refuses to refund the room we paid for but never received because they say it is too late to cancel now, and/ or they have suggested that both rooms were used. Please do not book with this company. It was a disaster.
July 1, 2026
Unprompted review
Reply from Agoda
Dear Lucy,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
What a useless site
What a useless site: changed my dates specified and I input and now it booked the dates - and I cant change it!! Useless site do not use it they are a bunch of scammers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
August 3, 2026
Unprompted review
Reply from Agoda
Dear Erika Hearnshaw,
Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced regarding your amendment request. Generally, any cancellation/amendment request is decided by the property`s policy at the time of booking.
To better assist you, we would appreciate it if you could provide us with more details about your experience.
Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
So much choice with great prices
So much choice with great prices, no fuss easy to book....most definitely my go to site for hotel bookings
August 3, 2026
AGODA ROUND 3# HACKING ISSUE
Same old runaround> I get nothing back from Agoda about my reservation HACKING issue from Dec 2025 but AI nonsense.I will write to Singapore Consumer Protection Group to complain as Agoda just does not seem to get it! Have written the CEO 3-4X now w/ no response from him either.
This is what troubles me> I would not pursue this but $280.66 is a good sum of $$$ to me. Agoda is a multi-million dollar business. Do they really need to hang on to $280.66 that hard???
And customer satisfaction seems to mean NOTHING to them. I used to use Agoda all the time for international bookings. Never again>>>
December 17, 2025
Unprompted review
Reply from Agoda
Dear Bonnie Carpenter,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Great platform
Great platform, great customer service, what else u need?
Highly recommended!
July 27, 2026
Customer Service and cancellation
While the transaction and booking process on Agoda was simple and user-friendly, my experience after the booking was extremely disappointing.
The biggest issue was the customer service. Most of the responses I received appeared to be automated and were not helpful in addressing my concerns. It felt very difficult to get meaningful support when I needed assistance.
More importantly, I question whether Agoda conducts sufficient due diligence on the properties listed on its platform. Over the weekend, I booked an apartment that turned out to be completely unacceptable. The apartment was heavily infested with cockroaches, and instead of a proper bed, there was only a mattress placed on the floor. The condition of the unit was far below any reasonable standard for accommodation.
What made matters worse was the impact on my health. After staying in the apartment for only about 30 minutes, I developed hives across my body, which I believe were caused by the unhygienic conditions of the property. As a result, I had to leave immediately.
I paid a significant amount of money for what I expected to be safe and decent accommodation, only to end up with a terrible experience. Agoda should take greater responsibility for verifying the quality, safety, and legitimacy of the properties listed on its platform and provide more effective customer support when issues arise.
Unfortunately, based on this experience, I would be very cautious about using Agoda again for apartment rentals.
August 1, 2026
Unprompted review
Reply from Agoda
Dear Juliana Jumadi,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Extremely Disappointed: Agoda Keeps Asking for the Same Information
Today, I have once again provided all the information as requested by agoda. Despite this, I am extremely disappointed to receive yet another request for details that Agoda already has.
I have repeatedly provided my booking details, personal information, supporting documents, and proofs whenever requested. I have fully cooperated with Agoda throughout this matter and have even provided the same information multiple times.I expect Agoda to take responsibility for resolving this matter.
June 6, 2026
Unprompted review
Reply from Agoda
Dear Bashir Khan,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Always straight forward never had any…
Always straight forward never had any issues over the last 10 years
August 3, 2026
Easy to hook
Easy to hook. The price was the cheapest across lots of platforms for the very same room
August 3, 2026
Agoda is simply and easy to navigate…
Agoda is simply and easy to navigate the info. Prices were all affordable and will love to keep on using. Keep it up
July 24, 2026
Good choice of properties and…
Good choice of properties and accommodation, easy to book and instant confirmation.
August 3, 2026
Impossible to contact
Impossible to contact
Gave up and cancelled booking online
2 stars only becuase it looked good initially, then the problems started.
August 3, 2026
Reply from Agoda
Dear Andy Cole,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. Please rest assured that we will contact you soon and provided the necessary assistance.
Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
ZT
AGODA, you should be ashamed
Son landed in Bali yesterday, taxi to accommodation to Suite Apartment Ragam Citra Property Legian. room not available for him, was told it was "SOLD and no longer rented but STILL advertised on Agoda page"...He had confirmation email, there was no notification they cancelled. So he was left stranded with a suitcase to find somewhere to sleep.. I rang Agoda, they wanted to speak to him coz he was account holder, he couldnt get through.. i would have thought me being his dad and supplying booking number memb number would be sufficient but no.. then they hung up on me coz i vented my frustrations.... Now wait 30-45 days for refund, they also gave him $33 goodwill.... Pathetic service
August 2, 2026
Unprompted review
Reply from Agoda
Dear Darko Spiranovic,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
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