Air Europa Reviews 

Still waiting for the refund I'm entitled to 2.5 years on. Most appalling customer service - make you wait 1hr+ on hold then hang up on you. I thinks that's £800 down the drain. This Spanish airline is a complete scam.

Bad Service (very bad). Disgusting toilets. Terrible food.

This airline is the worst I have ever flown with. The tickets were nowhere near cheap enough (we paid around 400 EUR for two flights from Malaga to Munich, connecting in Madrid) for this bad a service. I WOULDN'T RECOMMEND ANYONE TO FLY WITH THEM. It ruined the end of our Spain vacation which was a shame.

It already started at the check-in counter where it took an incredibly long amount of time per customer to check-in.

Then, at boarding it was just a complete mess. On both flights, primary and connecting, boarding started 20 minutes late. Our first flight was 50 minutes late. We were standing in the queue for at least half an hour. Staff was only screaming orders in Spanish, which we and as it seemed half of the other travellers didn't understand. Then we spent another 15 minutes at 6 am in the cold tube to get to the plane because no busses were available. And this happened when landing on the first flight and boarding on the second one.

Don't think you'll get anything on board to drink or eat. It was a 1 hour and 2,5 hour flight so you'd think you'd get at least a tiny bottle of water. Nope.
Staff on board was nice and at least one did speak German, English was a bit more difficult. But they didn't help at all. We had two nuns on our flight, one of them elderly and visible sick and scared. She was forever on the toilet, shaking and sweating. None of the staff took any notice.

Then, at landing the staff were chatting instead of helping people get their luggage out of the overhead compartments.

For the spacing I was fine, but I'm a short person. My partner who has to stretch his knees due to medical conditions complained that he wasn't able to move at all.

Then, in Munich, my luggage didn't arrive. I asked the lady at the counter which had an Air Europa flight rights sheet at the counter for help. She rudely replied, that she wasn't responsible and I had to go "to the front". A very nice baggage carrier then explained to me, that Aeropage at the other end of the airport was handling lost luggage for Air Europa. There was no way we would have ever found this counter without him. I'm still waiting for my luggage and desperately hope it will be found. I filled out a form in perfect handwriting and both my street and my name were misspelled.

UPDATE: The luggage has been found. I received a mail that it would be delivered on the 25th. I took a day leave from work. The luggage didn't arrive. This entire airline is ridiculous and impudent in the way they treat customers.

On the bright side, the pilots were flying very well and I felt safe.

Business Class Flight from Bogotá to Madrid 22nd August 2022 got cancelled due to technical issues - this can happen to any airline and is of course unfortunate. However the ground staff instructions in Bogotá is completely inadequate and chaotic scenes is still all over the gate with hundreds of people not getting any information - ground staff has no clue what to do, and only 1 person speaking English to some extend. I am currently still sitting at the gate 2 hours after cancellation, 100 people or more still running around in circles and no guidance is given. Not only is this a horrible experience for your passengers, but it must be almost traumatizing for your ground staff. Educate your ground staff so clear procedures are in place, (I do not doubt they are doing their best) the current “process” is unacceptable for any company wanting to remain in business in 2022.

We are not usually ones to write reviews but this was a horrendous experience from start to finish. If we could rate it less than one star we would. On 28/07/22, we went to check in online which was 24 hours before the flight but the website wouldn’t let us do this and after trying several times it eventually said it was unable to assign a seat to us and to check in at the airport and speak to a member of staff. We then arrived at the airport over 4 hours before our flight to try and resolve this issue and when arrived at check in we was then told by the check in staff that our seats were on “stand by” and we would have to go to the gate to be given a seat. We were promised by the member of staff that we would definitely get a seat at the gate. At this point we were frustrated as we had booked and paid for this flight months in advance and had no explanation as to why this happened. As soon as the gate was announced we decided to go straight there again in hope to resolve this issue and to receive our allocated seats as promised by the lady at the check in desk. We arrived as one of the first passengers at the gate and when handing over our boarding pass the member of staff at the gate, they looked and told us to stand to one side until the last passenger boards the flight as there was still no seats. Not only was this once again frustrating and very embarrassing but there was very little help or apology from her when we questioned why, they just pointed at their screen and said “nothing I can do, that’s what it says.” After hearing this plane was over booked, it’s questionable how this company could ever allow for this to happen. We continued to wait until all passengers boarded to which we were joined by two other passengers in the same situation as ourselves. Whilst we continued to wait (having to stand as we were told we were not allowed to sit down), everyone had then eventually checked in, we were then told to speak to another member of staff who seemed very stressed with the situation which did not fill us with much hope. After making several phone calls and attempts they were able to get us both on the flight due to us being first online. However the others in the same situation were unable to be given seats as there was not enough space on the flight. The flight was due to take off at 10:00, and other passengers were turning up after this time and still allowed to fly. We do not see how this is allowed when there were people waiting for at least 45 minutes who were on standby who should’ve been entitled to a seat on that plane.
After boarding the plane rushed, we were then sat in our seats waiting to leave, eventually taking off 1 hour and 40 minutes late.
Shocking experience and certainly will never use this company again. To make a already stressful situation worse, the majority of staff during this time were very unhelpful and rude. What is meant to be an exciting time in the airport going on our first holiday since COVID-19 was actually the worst we have ever had. AVOID at all costs if you would like to guarantee yourselves a seat on a plane that you have paid for a ticket for.

For you to see how bad these people are, just read some of the reviews on this site. This airline is a joke and I cannot believe that Delta Airlines partners with these unprofessional folks. And, they use the system well to change their flight times so that they don't have to reimburse you in accordance with the provisions of EU rules and regulations. My flight was delayed for almost three hours and I arrived so late that the rental car company in Ibiza was closed. I had to take a taxi to the hotel (about a 40-min drive) and back to the airport the next day to retrieve the rental car. Even with a 3-hr delay, they did not even offer a small bottle of water during the flight. The planes are filthy dirty. The crew on my flight "cleaned" the plane and there was trash on my seat when I finally got there. Stay away from these loosers.

worst airline with even worse customer service. They will break your luggage, and leave you with 0 reimbursement.

Because these things have to be claimed at the airport. And if this is not known, you are screwed.

Today they forced my wife to check-in her tiny carry-on suitcase at the gate (it complies to the weight and size dimensions). Then they lost it. There were very important documents that would cost thousands of euros to recover plus her medicines that she now needs to find a way to replace. If not found and delivered with most urgency, I'm ready to open a legal case for moral, financial, and time compensation for their unmeasurable irresponsibility. And it's not and just an online bluff.

If I could give zero stars I would. Air Europa owes me $3,300 for a flight they canceled back in 2020 due to the pandemic. I was stupid enough to think that this airline cares about its customers and would actually do all they can to assist you. Well I was totally wrong! Two years later and my refund has not been processed. They claimed they deposited it and my bank does not see any transaction from them. I’ve been back and forth with Air Europa and each time I call they must recognize my voice because they put me on hold for hours and hang up on me and sometimes when they answer and hears my voice , they hang up on me again. I spoke with a VERY NASTY woman named Lorena from the refunds department and she hung up on me after I asked her twice to clarify what she was trying to explain to me. I have cried and cried because this situation has caused me so much stress and anguish to the point that I am giving up. But that’s exactly what these people want you to do, to give up. Please save yourself from this nightmare they are a HORRIBLE AIRLINE!!! There is no number or any contact to the corporate office. THEY ARE THE BIGGEST SCAM

If you can think of your worst airline experience - multiply it by at least 200 and you'll be getting close to AE.

Too tired to go into detail bluntly😄but when you've effectively lost £1400 with no real indication of ever recovering it, it stings.

Do not be tempted to use them just because they are cheap. They're crooks. Really do feel sorry for the Customer service team etc, they do what they can.

Avoid, Avoid, Avoid and once again Avoid.

Fab - lovely plains, new , clean , even entertainment aka tellies in the back of the seat. Deffo not budget as price goes but really good.

If you have a complaint you can call internatiinally to a number in Spain. You may wait 45 minutes to attented and then you hear you can file your complaint online. So I did and after several months still no reply. Never EVER again with this crappy company!!!

WEB022735 No response to a claim and closed the case without a proper response. Cancelled flight 8 days prior to departure without compensation.
Horrible customer service, got redirected multiple times without speaking to someone in 2 hours!

Lets begin: This airline does not have a customer service, we called continuously and they would hang up on you. When finally someone would respond the representatives were just rude and definitely not helpful at all. Mind you I am fluent in English and Spanish; it didn't matter. Had a flight to Europe - the airplane was extremely uncomfortable as they were tight almost too close for comfort. The food leaving from Miami was Horrible, the food back was eatable, the service from the flight attendants both ways - wasn't good. They had an attitude, the entire time as if it was a privileged to fly in their plane. The snobbiest, rudest people I've ever encountered with zero customer service experience. I'd say run for the hills. I thought Spirit Airlines was bad, but this one takes the cake. Me and my family will never fly with them again. The lack of professionalism was completely out the door. Just to be clear we never had a discussion with any of the flight attendants however when we ask a question the responses weren't ok. So I want them to understand that mistreatments of any-kind is unacceptable, and it should never be tolerated. The way to make a statement is by posting and leaving reviews everywhere and by word of mouth; in addition to just not flying with them ever again. Go with a different Airline you will be better off. Anything else but Air Europa!!

The website and app are slow and buggy and not well designed, sometimes even confusing and shows errors pretty often, they need to hire a proper IT team. Even during check in asks for covid documents that would not apply to me. In Madrid the flight was delayed more than an hour and nobody indicated where to queue so it was all very very messy, also no pleace to seat for a loooong time (but that's the airport's problem I guess).
The planes are just OK I took a shiny 787 which is cool but the space between seats was worse than a low cost airline which kind of ruins the 787 experience, also quite narrow seats good luck if next to you there's a person who is not skinny. Food is average so it's ok.
I would recomend this company if the route is extremely convenient and you don't have more than very basic expectations. You can tell it's a Spanish company.

Had to buy another luggage for 60€ just because mine had 28kg instead of 23kg. I do know I have to pay over the overweight, but having to buy a complete luggage for 60€ is just too crazy. Also the staff was impolite.

Horrible experience with AirEuropa on a trip from La Coruña to Madrid on May 11th at 17:10. The employee at the boarding gate was very rude and unfortunately didn’t show any type of customer service skills. Due to the treat I received, I asked for her employee number or name and she also refused to say it… in summary, if possible, I would recommend choosing another airline.

Never use AirEuropa. It is a scam. They put my name on two tickets and didn't wanted to correct the second name. I had to buy another ticket for my wife. I bought it from BlueAir. We flew on different companies to the same destination!!!
Called customer service several times. Totally stubborn and useless people. I;ll give them 0 stars but it is not possible

Im waiting by 18 month for my reimbursement. Never come. Disrespectful

AVOID… if anything goes wrong, you get zero support. My luggage never arrived in Cuba from a connecting flight via Madrid. It is still AWOL. The computer system has identified it is stuck in Madrid and nobody will do anything to resolve the issue and get it sent back to UK.